Customer Ratings & Reviews

chaz and nate do great work they dont rush like most shops because they get paid by the hour not by the job

John was extremely knowledgeable concerning the prOduct

I would leave zero if I could, I know it was Best Buy I only dropped my car off at ozone to get the windows done the day before the Best Buy install. And geek squad was the only other people who had worked on my car. I didn’t notice right away I was more interested in my new speakers but I noticed where he took off my door panels and the rear deck panels he scraped my window tint on 2 windows and the rear is horrific . I tried to call I left a message and I never got a call back . I will never be back and I will tell everyone about my poor Best Buy Geek Squad installation in York pa . If you have window tints on the inside of your windows don’t allow them to install speakers do it yourself they are way to rough and didn’t even care to tell me what accident they did but I’m not sure if it was an accident it’s on every window he took off a panel to get to speakers shake my head !

I was expected to pay almost $500 for two speakers to be purchased and installed. Two speakers, few attachments, and two wires. Seemed quite unreasonable. But the employee was quite respectful about everything. I appreciated that.

Never taking my car to Best Buy again for audio installation. So called installer put the hole in the speaker with his drill. Didn’t say a word put it back together and set my daughter on her way speaker immediately started making noise took it to Car Audio Depot . They showed me the problem installer if that’s what he wants to call himself has a complete lack of morals and integrity. Beware of Stockton, Best Buy car audio install installation services

Agent did not install all the product that I brought to have installed. Went to another location to have baffles installed and found out Rockford agent incorrectly installed speaker in rear passenger door. This resulted in speaker damage leading to having to replace 2 speakers as they come in pairs. I have tried to contact the store to discuss problem. But can not get a human being with authority to fix problem on phone. For this experience I would go negative stars but one is low as you can go.

They did not complete in a timely manner 1 day installed turned into 5 days. They cut important wires in my harness that did not need to be cut.

The back of my seat is not placed back properly as I can see straight through the side where they had to open to remove the back. Then all of a sudden my left side speaker just became staticy. Mind you both of the speakers were brand new so how is it that only one speaker is having static issues. I would like to speak with someone about this as soon as possible. It hasn't even been a full month yet since the installation.

I bought the Radio Harness and was told I didn’t need it so the tech got a $15 device to get the signal for the amp plus I bought the connectors for the speakers and behold the tech didn’t use them he instead cut the wires also cut my harness to put the $15 device to get the signal I am going to bestbuy in Forsyth Illinois to speak to a manager my instal was not what I expected

Bad experience at Best Buy store #32. Would not recommend. Geek squad booked my first install appointment on a day that wasn't even open. Had to reschedule 2 weeks out. Car audio technician did damage to my vehicle after install. Cracked my cup holder and damaged my speaker panel after installing aftermarket standard speakers.

My 600 dollar speakers were installed on my Mercedes with plastic ties! As they broke inside all four doors they where left sounding like broken cardboard

My car rear speakers are great!..But I found out later someone poked 3 holes in my interior upholstery during installation.

Wait three weeks for poor final finish. Terrible service

The speakers were not installed properly and fell. They were just put in the door and not secured.

Bought new radio and installation kit from floor salesperson. Installer determined it was not the radio, but the speakers that were bad. His knowledge and ability saved me some money...I am very appreciative

Marcus and Steven are outstanding, both did work on two of my vehicles, and the level of customer service and patience has definitely made me a returning customer for any of my automotive needs. Thank you so much for making this experience easy and fun.

The tech was on time, friendly, and knew exactly what he was doing. He walked me through everything, tested the system after, and made sure the setup looked clean. The whole process was easy and stress-free highly recommend!

Scott was great in helping select the right speakers and sub for our Bronco. Not only does it sound great he was able to hide the amps out of site so when we have the roof and doors of the won’t get stolen!!

Mercedes assisted me in getting the accurate parts, as the tech who first assisted me did not do his due diligence. She was very educated, kind and professional, as she helped me to understand what I was purchasing, unlike the first technician. All of her help and knowledge greatly assisted Michelle when it came time for install, as she mentioned she hadn't yet worked on my model (a 2024) so she wasn't entirely positive on the parts needed. I assured her that Mercedes did a lot of Googling on my behalf to ensure correct parts. With that, Michelle had everything installed in less than an hour and was very personable, kind and professional. Very grateful to work with them!

We had a new stereo and speakers installed at the Vero Beach store. The system has been installed for a month now and the sound is great. The radio system looks like it was bought with the truck. The technician was throughl and knowledgeable in ordering all the parts needed for the install that was required. The Tech was punctual & install was done in a timely fashion. We are happy we decided to let them install - why worry when they do such an amazing job!