Customer Ratings & Reviews

THE STORE AGENT WAS VERY HELPFULL. SHE KNEW WHAT SHE WAS DOING.

Price is right and installers very professional, kind and informative.

My husband is so happy to have workin speakers again! Excellent help figuring out what we needed and expert installation!

Well well knowledge team inform me of any other purchase before installing the product very professional, friendly team

New speakers work fine. I was told originally that the speakers were fine only to have to come back b/c one of them stopped working. Also, replaced speakers were not given back. Box only contained the new speaker covers and wiring. I’ll only have to trust that the new ones are actually installed. I assume they threw away the old ones

Jim is awesome to work with. I have had him do two separate installs on my Dodge Ramaster van camper. So efficient and explains everything so well. Very happy with the service he provided. It’s really hard to find technicians that are good at there job and personable too.

Victor installed my speakers and Amp, it was done in the time frame that was estimated and was done correctly and clean. I will recommend him at the Best Buy on N. Decatur to anyone looking to have car audio installed and I will definitely be back for more upgrades.

Kenny has worked on multiple vehicles with multiple set ups for me over the years (20 including Carlos and Heath as well) No issues, professional, attentive, friendly and knowledgeable Always used Best Buy for my after market sounds

Very happy with the Kicker Speakers. Kris and team at our local Best Buy in North Naples did a great install!

After purchasing a large amp and subs from a local mom and pop retail location,I realized that smaller doesn't mean better in the customer service end.So knowing my Cevy Silverado was in desperate need of a system upgrade,I found myself lost in the car audio section of my local Best Buy.After being told that "the days of just swapping radios" was over i was steered to the install area.There the technician explains what all a complete upgrade entails, being sure that I was understanding all his technical jargon. After approx.45 min.(get this)he apologized for being hurried.It seems he was missing a concert he had planned as a surprise for his wife.I told him to go that I could come back,he refused and spent the better part of an hour going into more detail and making sure he and I were on the same page.Now it was I who was apologizing as I left telling him I would return on the next Saturday,where he had blocked out the entire day for my install.well I will admit as he was going into the ninth hour I was a little nervous. How could he possibly get all those wires that he had soldered together into that small area of and behind my dash.Well never panicking and with great precision and care he brought it all together like the true professional he is.Now I'm the proud owner of the best (And loudest)car audio system in the triple cities.Looks like it was done at the factory and works flawlessly. Couldn't be happier.

They they called me and told me my car was ready to be picked up and I told them I was on my waybut they didn’t wait for me to get there so I had to deal with a best buy team member

The agent was professional and kind did a great job of explaining the process thank you Best Buy your the best will be back to get more work done soon thank you.

Install went great ... after initial sound check upon completion, a check engine light came on but the technician thoroughly investigated, figured out and corrected the issue.

I just have to say Jonathen tune installer tech was professional, helpful, patient and delivered amazing customer service. I will continue using best buy because of jonathen

I had a Pioneer single din with 7" flip-out display, 2 6.5 inch Alpine component speakers with an amp for each set (and some custom fitting and cutting that needed to be done to mount both sets of tweeters), subwoofer and subwoofer amp, custom subwoofer box that I purchased separately (that still needed to be trimmed down a bit to fit even better in my trunk), rear view camera, auxiliary cable, audio video to hdmi cable, and a partridge in a pear tree all installed by the two Best Buy Geek Squad car techs. I am soooooooooo glad I paid the few bucks to let them do all this because it ensured that everything was well organized and coordinated and tested together. One of the installers was present from the very beginning of the process as I worked with two installers and a variety of sales reps to piece together all the stuff for the system. The second installer who came up with a lot of the suggestions for the "extra" customization such as cutting and making custom mounts for the two sets of tweeters ended up quitting before the install took place. Thankfully they hired another installer who had more expertise with the custom cutting/fitting because the original installer who was still there was honest in saying he wasn't comfortable with doing all of that. I appreciated his honesty. Another benefit of getting Best Buy to do all the installation is that if there are ever any problems (I also purchased the Geek Squad protection plans for everything except the head unit) I know I can get everything taken care of under one roof. In regards to purchasing the head unit warranty elsewhere, Geek Squad ensured me that if I ever do need to send it in, they'll take it out and put it back in since they installed it. I really appreciate all the hard work and care they put into getting all this together for me. It was well worth the price. Also, because of the 15-day return policy I was able to go back and get some of the installations fees refunded because of sale that started within the 15-day time frame. Much appreciated. Hope this helps. Matthew 7:12

One hundred percent would recommend. They installed my speakers quickly and the speakers work great. Zero complications...great and friendly staff.

Great service and was completed quickly. I am very satisfied....thnaks

Before I got my installation done, Cory, the Geek Squad installer was upfront and let me know about my door panels possibly cracking when he installed my speakers. My truck was older and some of the plastics on my year model can be brittle and break when trying to remove them. He gave me some other options like installing the speakers underneath the seat. He was very knowledgeable in everything I asked. He also wasn’t pushy on selling me the other options. I ended up not being able to do the speakers underneath the seat because I had previously bought an under seat storage compartment and the speakers wouldn’t fit there. He said he’s done numerous trucks like mine but he wanted to let me know about the plastic before he installed them. He said we could install the speakers behind the panels no problem but he wanted to make me aware upfront of any possible damage that might occur. I really appreciated that and trusted he knew what he was doing. I ended up deciding to take the risk and have him install them behind the panels. I said take as long as you want. Needless to say, I came back and there was nothing broke at all. He installed my speakers AND my stereo in less time than what was planned. He had also installed my girlfriends radio about a year earlier and did great work. He also thanked me for having my interior clutter free after doing the installation. If every Geek Squad experience was as good as mine with Cory, I would definitely recommend Geek Squad audio services to anyone with car audio needs.

The speakers have worked great.....when they work. I'm guessing something has happened with the wiring and now my receiver doesn't work all the time. Works randomly. I'm going to have to bring it back and let you all check it to find out the problem. Not happy about it.

Not my first visit. After first purchase I made sure to schedule all my future appointments though them.