Customer Ratings & Reviews

Great customer service very professional installer Twon know what he's doing

The agent was professional and kind did a great job of explaining the process thank you Best Buy your the best will be back to get more work done soon thank you.

The guys that installed my speakers observed some other issues with my existing audio system and fixed all my issues; fast..! They were professional and polite..! I would not have wanted anyone else..! Thank you Anthony Rouba

The speakers have worked great.....when they work. I'm guessing something has happened with the wiring and now my receiver doesn't work all the time. Works randomly. I'm going to have to bring it back and let you all check it to find out the problem. Not happy about it.

Price is right and installers very professional, kind and informative.

Very happy with the Kicker Speakers. Kris and team at our local Best Buy in North Naples did a great install!

THE STORE AGENT WAS VERY HELPFULL. SHE KNEW WHAT SHE WAS DOING.

One hundred percent would recommend. They installed my speakers quickly and the speakers work great. Zero complications...great and friendly staff.

The same young lady at the Downers Grove store installed a new head unit and new speakers into my wife's Jeep Wrangler over the course of two different weekends. On both occasions she did a fantastic job. She is also very knowledgeable and able to explain things in terms non-car stereo people can understand. She also came across very trustworthy in terms of advice concerning which head unit / speaker combo to go for. Highly recommended.

Professional and ahead of the time estimate. Took the time to show me the features related to this product. Overall a great experience and I'm always satisfied with my purchases!

I walked into my local Best Buy store uncertain if I needed to replace the factory radio or just the speakers. The BB associate in the Car Audio Department admitted that he was uncertain which I needed, based on the symptoms I was describing. To his credit, he recommended that I drive around to the back of the store and ask the Geek Squad "Car Audio Installation" guys for their recommendation. I did that, and they quickly diagnosed the issue/recommended a cost effective solution. They pointed me to a pair of "on sale" door speakers, offered to work me into their schedule since I was already there, and had me on my way within less than 90 minutes. The new speakers turned my wife's "can't get the radio to work" complaint into a "best Mother's Day's gift you've given me in years" solution! Thank you Geek Squad!!!

I got a call from Ian about an hour before my appointment time. He wanted to see if I could come in early n get a jump on my speakers. Luckily he did, the job he was about to take on was about to test his patience to the MAX. LOL. before he started he looked at the components I brought n quickly surmised that what I had, wasn't what I should have had. Speakers were wrong size, and full range. I should have come with the correct size and subs. Smh.... my fault man. Although he looked over everything and said he could make it work, and work well. Amongst the surmounted difficulties that he could not have predicted, again, my car being a joker, he succeeded on fitting and fixing up my whole system! Lemme tell ya. He mentally strong, smart and determined individual. He did for me everything he said would plus a mountain sized amount more that was unexpected. I can't say enough good things about these audio tech guys at Best Buy in Vestal. I'm a very satisfied customer.

Not my first visit. After first purchase I made sure to schedule all my future appointments though them.

The installation technicians did a perfect install,very professional, and polite. I will definitely utilize their expertise again in the future.

Adding speakers was a last minute decision. He made an excellent recommendation and it sounds terrific.

it works it works it works it works it works it works it works it works it works it works it works it works it works it works

Great service and was completed quickly. I am very satisfied....thnaks

Quick and efficient and the speakers sound great! They were awesome

These folks know what they are doing. Efficient. It takes time, but they get it right!!!

I actually had a broken door handle on the driver side of my car and the passenger's was scratched. So I bought the replacement for both driver side and passenger side new on eBay so that they match exactly. They were $35 each and I paid for the speaker install $65 at Best Buy. I paid online scheduled the appointment online and explained this in the notes at the time I picked my install date. Best Buy called me about a week before and told me they could easily do it but if something comes up they might have to charge me more. (Worse case scenario it would have cost me about $20 extra.) I dropped off my car at 10 AM and they were done at 12 noon and they were very friendly. It didn't cost me anything more and my car door handles look sparkling new and work perfectly. The install guys were very nice and my car looks great!! I am very happy! Lexus 2002.