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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 519 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Pro X's ease of use, impressive screen size, and convenient LTE connectivity as significant advantages. Many also praise its lightweight design, long battery life, and snappy performance. However, some users point out challenges with the processor's speed and compatibility issues with certain applications. Concerns were also raised regarding the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 519 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast reliable. Windows 10 works great long charge life

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop substitute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great as a PC and doubles as tablet Great Laptop substitute

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend just opened this for Christmas. Working well so far and happy with it. Sometimes the touch screen doesn’t register commands but I’m not sure if that’s from the screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Lte

    Rated 3 out of 5 stars

    Very nice ....but ..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with very fast on and with built in 4G it really made it versatile but the lack of 32 bit programs available made it a bit difficult to use it for my requirements. Exchanged for Lenovo yogabook c930.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Open Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The open box provided an excellent value. The only disappointment was that the unit was not prepared for use by the purchaser of the open box product. At the very least, the purchaser should have been warned the wifi feature would have been an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tablet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for on the go work, easy to use and set up!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Robert – We're glad that you're a fan of how easy it is to setup and use your new Surface Pro X. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Tablet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great fast and compact and can you it anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design, finish and the power Magnific and good value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my surface pro it’s easy to use and very portable

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted to hear that it's been easy to use, and you enjoy the portable design. We hope your new Surface Pro X continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer for mobility.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight. Has everything you need. Runs windows beautifullly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gina,

      Thanks for sharing! We're glad to hear you like the lightweight design of your Surface Pro X and that it's been working great.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    All my business friends are jealous

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple yet powerful. Don’t know what I was afraid of.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pc very fast just wish you could use game pass

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and better than apple to me. Plus I have the book.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface pro X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a unique design. Really thin, portable and fast.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're delighted that you love the speed and portable design of your new Surface Pro X. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for Christmas for my wife would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, sturdy, and effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my tablet. Wish it had a usb port for easy mouse setups but overall it hasnt stopped me from enjoying it. Solid build quality. Great screen resolution. All the goodies. I don’t think it’s worth $1000 ask price but its whatever. I wanted to pay for a good product and thats what i got. So, mission accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the surface pro X looks very nice, lightweight and fast

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 1 out of 5 stars

    Bad Product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this product! We purchased this product just over a year ago. The screen has been randomly turning off, it overheats, does not allow for proctored exams stating another application is running when there are no other applications running. The charger stopped working, ordered a new Microsoft charger, still not charging, so the charging issue is internal. Called and spoke with a Microsoft customer service rep= waste of time, supervisor=waste of time, and waited for a call from a Manager = waste of time. All stated it was just out of warranty, offered a new device for $500. Why spend $500 for something that should be replaced. Geek Squad diagnosis=Processor is failed! They also stated this is not uncommon. STAY AWAY from Microsoft Processors!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight. All day battery life. Best laptop ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to work on while on the road and have virtual meetings/interviews on. Tech salesperson Brian was really knowledgeable and helpful with suggestions. I took one look at this baby and fell in love. It sure is pretty. I know it's probably more than I needed but absolutely no regrets so far. Intuitive function.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Steph,

      We're delighted that you're happy with your new Surface Pro X! It's great to hear that it serves you well for being productive on the go. Thank you for sharing your experience; we hope you continue to enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft