Customer Ratings & Reviews
- Model:
- SWWHD-FLOCAMW-US
- SKU:
- 6331754
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers appreciate the 1080p Wi-Fi Floodlight Security Camera's excellent video quality, ease of use, and straightforward installation. Many found the motion detection sensitive and accurate, and the bright floodlights effective, although some experienced issues with the floodlights unexpectedly turning on or off and occasional app connectivity problems. Positive feedback also highlighted the camera's night vision and siren features. A few users reported difficulties with the app's functionality and Wi-Fi connectivity.
This summary was generated by AI based on customer reviews.
Pleased with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install and setup was pretty straightforward and easy. The app works well, video and audio recording is good. Lights up a significant area for sure. The viewing angle doesn't seem to be as wide as a Ring, but covers enough to satisfy me.
I would recommend this to a friendBrand response from Swann
Posted .Hello Derek,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wifi Floodlight Camera. It is our goal to make security easy and affordable.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Floodlight
Don't count on this for security
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 5 months. Had to install new app per manufacturer. Never worked again. Wasted hours emailing and on phone with customer service. Lights even stopped working around month 6.
No, I would not recommend this to a friend Waiting for a company to break out in this space!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a product that doesn't operate properly, and sometimes not at all, then this is DEFINITELY for you! If you are familiar with wiring, then it's easy installation, but that's it!! That is the extent of my 1 star rating. The app is buggy, very poorly developed. You can turn on the floodlight from the app, but there is a significant delay. You can turn on the alarm, but the delay is even more significant. Forget about talking through the two-way communication. Press the button on the app, and it sounds like it's picking up frequencies from far, far away. Talk into it, and there will be a good 7 second delay before the other end hears you. Most times when you talk into it, you will hear an echo of what you just said. This camera will not function for a week straight. Every four days or so, I have to reset the camera because it stops sending notifications. After I reset it, it will send them again. When it it sending notifications, half the time it will send 5, 6, 7 in a row to catch up what it wasn't sending me. Maybe that's why it stops working altogether, because it's too much to catch up. Right now, without changing anything recently to either the camera or my wifi, this camera says it's 5 hours ahead of the actual time. I've reset the camera and my router multiple times and still is not fixed. The app says the camera is up-to-date so who knows what the problem is now. I contacted customer service and asked if I can return the defective product even though it's been longer than 30 days and they said that I would have to take it to the place of purchase or if I bought it from them directly, it would have to be within the 30 day time frame. I emailed them back and said there's a year warranty and they should be responsible for the defective product and haven't heard back from them after multiple attempts for them to rectify the problem. I'm trying to figure out what's good about this product, but I'm having a really tough time. This is my first purchase in this space. I saw the Ring Floodlight cam and opted against it because I had high hopes for the underdog; bad decision on my part! I'm sure they will respond to this review with "a wifi problem". That would be an easy thing to blame. But EVERYTHING else works perfectly on my wifi. This is the ONLY device that doesn't work properly. They might also say "We are sorry for any inconvenience and we will help..." You've had that chance in the email. If it costs me $180 to figure out that I will NEVER buy a product from this company, it's money well spent. It won't be the first time, nor the last I'm sure. That's the best and worst part of a free market!!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello YoursTruly777,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with your Swann Wifi Floodlight Camera. This unit will rely on an internet connection in order to communicate commands to the camera. Slowdowns or interruptions in your network can contribute to a delayed response. This is not common, although we can suggest using a Wifi extender to help improve your experience. Our support team is able to troubleshoot and identify the issues you are having. If it is a Wifi issue then we will be sure to let you know. Although if this is an issue with the camera itself, we are more than happy to move forward with a replacement.
Please move forward in reaching us and we will resolve your issues with more information or a replacement.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great LED Security light and Really good Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good security floodlight. I put this up where my porch light hung above my door. The installation was very easy when following the picture instructions. The Swann App made connecting the camera to my wireless signal very easy. The App has great options and the camera has really good resolution. The ability to move the lights and the camera in the direction that gives you the greatest security coverage is terrific. The 2 way voice communication is of good quality. This really has given me a great sense of security of having eyes to the front of my property when I am not home.
I would recommend this to a friendBrand response from Swann
Posted .Hello Ianps1979,
Thank you for reaching out to us. We are glad to know that you are happy with your most recent purchase of our Swann System. We hope you enjoy all the great features this system has to offer.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
- Cons mentioned:Wi-fi connectivity
Unable to connect to my wifi.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to connect to any wifi. I have 2 wifi. It still couldn't connect to any of my wifi. Nothing else is connected to my wife. Only my phone. I need to return this ASAP. Or swan needs to send a technician to connect this for me, please don't tell me to call customer support to troubleshoot. I need someone dispatched to come and make it work. I have already spent money getting an electrician to hard wire it to my out door light wiring.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello SuperShopper,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Floodlight Camera. Sometimes setting up Wi-Fi can be tricky as Wi-Fi passwords are CASE sensitive and sometimes complex as well. To confirm you have the correct Wi-Fi settings and password simply follow the same process as you did to initially set up the camera as outlined in the Quick Start Guide and User Manual, taking care to enter the password exactly as it appears on your Wi-Fi network device. Also make sure your phone is connected to the network you want to connect your camera to before you start the setup, as this information is saved on the camera during the setup process. If all of the details are correct and it still appears as offline, move your camera closer to your Wi-Fi and see if you can connect.
If this does not help, you will require to call in and speak with our Technical Support. Swann does not offer any installation services nor dispatch for house calls. All support is online.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
All in One
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it works it's great but looses contact with router. Swann has changed the app and it does seem more reliable but have to wait and see if they have cured the issues.
I would recommend this to a friend- Pros mentioned:Ease of use
Great camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great security camera with an easy to use App. Setup is as simple as installing a standard light fixture. Highly recommend this product.
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback on our Swann - 1080p Wi-Fi Wireless Floodlight Security Camera. We are glad to know that you found the applications nd set up easy. It is our goal to make great security solutions easy and affordable.
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Floodlight
Can a Swann rep reply here to help me?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have recently purchased a Swann Floodlight on sale from Best Buy, that after a week of great operation has failed (constantly detecting motion, and at night the floodlight continually comes on/off). I want to get it replaced with a non-defective one, but my local Best Buy is out of them. I know I can return this one to them, but I would like Swann to be directly involved in getting this resolved. Can a Swann rep reply here to help me?
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello TDonnadio,
Thank you for reaching out to us with your question. We are sorry to hear about your most recent experience with our Swann 1080P Wi-Fi Wireless Floodlight Camera. In order for us to better assist you, we ask that you please call in and speak with our warranty team. You can reach us Monday through Friday 8 AM- 5 PM PST at 1-800-627-2799.
We look forward to further assisting you to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Good for the purchase price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera will record when there's nothing there. The light turns on when no motion out side. There Is no way to turn down or up the motion sensitivity.
I would recommend this to a friendBrand response from Swann
Posted .Hello Riow,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having. Please know that the sensitivity for these sensors can be adjusted within the settings of the application. If you have not already, please contact us for a walk-through.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Security is important and light keep crooks out
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have to install it, but for the price I paid, it is excellent
I would recommend this to a friend- Cons mentioned:App
Camera is good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Nov, 2019 and set up was easy. Now in June 2020, Swan has opted for a different App and the migration process has rendered the camera useless. The Swan Customer Service is clueless or swan just wants its customers to buy the latest edition cameras. Do not buy, otherwise it will be a waste of money. I will buy any Swan products again.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Whatitis,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 1080p Wi-Fi Wireless Floodlight Security Camera. We’re sorry that this app has not lived up to your expectations. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Way too hard to setup not easy at all don't think
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up get a lab top or a tablet to see all the screen prompts that you will never see on your phone. Even if you have a good phone.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Wi-Fi Outdoor Floodlight camera. This item is not capable of connecting to a laptop although the Safe by Swann Application is available on the Apple App Store and Google Play.
Please see the link to the video below with help on setting your item up to the Safe by Swann Application.
https://www.youtube.com/watch?v=7hM49aVEOJw
Your feedback is important to us and we will send this over to our production team to help with future updates.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Keeping up with the times
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to purchase for less than m.s.g. , on line only for some colors
I would recommend this to a friendGood size and bright lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but should mention on product description that some wiring is needed it is not a standalone wifi only system.
I would recommend this to a friendBrand response from Swann
Posted .Hello TechGeek,
Thank you for reaching out to us and sharing your feedback on our Swann - 1080p Wi-Fi Floodlight Security Camera. We are glad to know that you are happy with your most recent purchase of our Swann System. We will share your advice with our product development team to help address your concerns. Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Video quality
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Swann
Posted .Hello Derrick,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent Swann purchase.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item the same day I received it, could not get it to pair with my phone. Good construction but what difference does it make if you can't get the thing to work. Easy to install but difficult to set up. Kept getting error messages regarding internet connection. I do not recommend this product.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Chappie,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wifi Wireless Floodlight Camera. Based on the information provided, we would have to look further into the settings for your camera and network to identify the issues you are having. Please know that we offer 24/7 technical support. We are sorry to hear these issues lead to the return of our product. We hope to have you as a returning customer with the launch of our future products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Ease of use
No comment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and it's easy to work. The price was right....
I would recommend this to a friend - Pros mentioned:Ease of use
Did what I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not hard to install and captures video for 2 days.
I would recommend this to a friendBrand response from Swann
Posted .Hello Moses,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 1080P Floodlight Camera. It is our goal to make great security easy and affordable.
Your feedback is appreciated
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Excellent floodlight!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to purchase floodlights for both, the left and right sides of the my house; when I came in contact with this model, it was a no brainer. The app to control the light works as intended. No complaints thus far. Of note, you really need a strong wifi signal to prevent constant disconnect.
I would recommend this to a friendBrand response from Swann
Posted .Hello Mackandal,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Floodlight Security Camera. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
- Cons mentioned:Floodlight
after their 3rd party App co. Quit they quit.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, I bought 3. they worked fine until their 3rd party co. that supplied there software quit. then the lights became useless pieces of metal. Swann should have refunded all that bought these useless lights.
No, I would not recommend this to a friend
