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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 110 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers appreciate the 1080p Wi-Fi Floodlight Security Camera's excellent video quality, ease of use, and straightforward installation. Many found the motion detection sensitive and accurate, and the bright floodlights effective, although some experienced issues with the floodlights unexpectedly turning on or off and occasional app connectivity problems. Positive feedback also highlighted the camera's night vision and siren features. A few users reported difficulties with the app's functionality and Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 110 reviews
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the camera, does the job. Great light fixture

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello XracerX,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wireless Floodlight Camera. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you,
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Great value option

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a filed sensor/light arrangement. Unit has plastic housing but it has faired well. Actually ended up buying a second one as result of great light and camera performance. App for iOS and Android had some issues on certain mobile device.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with the most recent purchase of our Swann Floodlight Camera. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you,
      JV
      Swann Customer Support Swann

  • Rated 1 out of 5 stars

    Don't buy Swann Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are taking a chance that this product will work. Customer Service is horrible. Once you go through 5 minutes of listening to recorded questions and pushing numbers on your keypad you will wait a longer period for a representative answer the phone if you are lucky to understand their English. Then they will tell you it needs Level 2 Support and that they are busy and will call you in one to two hours. They expect you to be able to answer the phone when it is convenient for them, not for you. When they don't call you back, which happens, then you have to go through setting up another call back. they will make you pay for postage to send the product back and then in a couple of weeks if they find out it is defective, they will send you a new product. Spend more money and get a product that works.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Tarheel,

      Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann camera and support team. Our technicians will begin troubleshooting in making every effort possible to get your unit to work. We have 3 different levels of experienced technicians. As advanced technical calls take several minutes, there is times when one is not immediately available. Once deemed defective we will request a copy of your receipt to move forward with processing a warranty claim. We provided customers prepaid labels for postage in return when the item becomes defective within the first 3 months of purchase. Outside of this time frame, the customer is responsible for return shipping and handling and Swann will cover the shipment going to you.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Great camera for price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased the ring system and it was double the cost of the swann. My installer suggested this item for me. The entire system that includes more cameras was a lower cost than trying to do the complete ring system

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Nitab,

      Thank you for reaching out to us and providing your positive feedback. We are glad to know that our Swann Floodlight camera best fit your security scenario. It is our goal to bring security to your home at a fraction of the cost. We do not have any monthly service fees and your unit be fully enjoyed right out of the package. Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Ease of use, Video quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very nice cheap security!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st of all it was very easy to install, I simply removed my preexisting porch light, and wired the Swann camera light to the existing wires. Then I removed the light switch from inside and disconnected the switch and used a wire nut to jumper the two wires together so the camera remains on and can't be accidently switched off. Then I reinstalled the switch with no wires attached, and reinstalled the cover so the wall looks like normal etc... 2nd. I downloaded the App onto my phone, and followed directions to link the camera to my phone and to my wifi. 3rd I adjusted it to where I could see the best. I also had an issue with the bright sun in the background turning people into silhouette figures, but after angling it downwards a bit I was able to get the camera to pick up details even in the shade of my porch. I did have an issue after install when I changed the setting to home, and then back to away... after setting it back to away it would no longer respond, trigger, notify me, record events etc... I hard reset the camera using the button on the back, and relinked it to my wifi and hone etc and it's working fine in the away mode again. I just turn down the sensitivity at night now instead of using the home setting. Over all I really like it. It's fun watching people walk by and I already busted my room mate not locking the deadbolt like I ask him to when he goes to work. I like the live setting also so I can just pop onto my phone and see what's going on at my house while I'm out of town, or just because I can. For the price it cant be beat, there is a lot of value and peace of mind and a great camera with high details, notifications, recordings, free cloud storage, and you can download videos that you would like to keep as well. I would highly recommend this to all my friends, and everyone else interested in home security as well.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Installation, Video quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    My newest first line of automated home defense!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This floodlight camera is great inside out—the device itself has pretty good features and is backed up by an easy-to-use app. First of all, installation is easy. I just installed it on a standard junction box-- the usual ones we have for outdoor lighting. Swann has a youtube video that guided me on the installation, and the wires provided, matched my current (now previous) light wire colors. Then I downloaded the app that helped me pair set it up—which was really easy. The device itself and the app have a good balance of simplicity. I don’t have to figure out how to turn lights on or off manually or activate the siren or use its built-in two-way radio. Let me tell you, this device is BRIGHT. And the good thing is, I can easily adjust the brightness through the app. The brightness is like daylight—even on a gloomy day. That brightness makes it easier for the video output to be clear. With the google integration, I linked my Swann account to my Google Home. I simply say—“Ok Google, show me swann camera on my TV” and the stream is on my 55 inch TV with good quality! Motion sensitivity is good as well, and you can adjust its sensitivity in the app. I have not tried the heat sensing—I figured it should be as good. But any detections easily come up as notifications. So I can monitor what it sees. I really like this device. It looks really and sturdy and seems like it could last a long time outdoors. I just got a firmware upgrade as I was setting it up—gives me peace-of-mind that this device will be relevant for a good amount of time. I really like it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Migration Issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann encourages migrating to Swann Security because the Safe by Swann app is expiring June 30. The thing is: The camera hasn’t functioned properly since switching to the app. And even worse, Swann's tech support seems to not know how to fix the problem. Yet I (we) can’t go back to using the Safe by Swann app which worked perfectly. ISSUES: can’t view live, can’t load clips, keep disconnecting from WiFi showing 95 signal...the list goes on. (Check out the reviews at Apple App Store if you have an iPhone.) I have been experiencing this issue for over a week now, and only had the camera for little over 3 months.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello CWass,

      Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/contactsupport

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Cons mentioned:
    Wi-fi connectivity

    Rated 1 out of 5 stars

    Very very disappointed,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont connected to my wifi, went an bought an extender an still nothing. Ended buying the ring flood light an that work on the first try without the extender.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Nand0,

      Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wi-Fi Floodlight Camera. Sometimes setting up Wi-Fi can be tricky as Wi-Fi passwords are CASE sensitive and sometimes complex as well. To confirm you have the correct Wi-Fi settings and password simply follow the same process as you did to initially set up the camera as outlined in the Quick Start Guide and User Manual, taking care to enter the password exactly as it appears on your Wi-Fi network device. Also make sure your phone is connected to the network you want to connect your camera to before you start the setup, as this information is saved on the camera during the setup process. If all of the details are correct and it still appears as offline, move your camera closer to your Wi-Fi and see if you can connect.

      We are sorry to hear you have since returned your camera. We hope to have you as a returning customer with the launch of our future products.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save up your money and buy this product, worth the wait, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy Swann you can free services for 7 days but RIng you have to pay every month so I don't like ring and it's more expensive good bye ring

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Rabi,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wifi Wireless Floodlight Camera. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you,
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Excellent camera and app.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After lots of online research I am glad I purchased this swann floodlight camera.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst app and camera poor quality recording

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These app and my floodlight are crap.... The app that I had to migrate was bad, but these one by far it's been a lot worse. If I could give these app 0 stars I would. I regret so much not going with the ring floodlight when I made my purchase even though there app is not all that great as well, but at least there's i can actually record and see my recordings. I run a small business we're i have to interact with a lot of people, and I will make sure that I tell them "Not to buy your product".

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Jackie,

      Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 1080p Wi-Fi Wireless Floodlight Security Camera. Please know that our support team is working hard on the launch of an update to help address the bugs within the software. Due to the nature of these updates, we do not have a confirmed projection on each launch.

      Please contact our support team for further assistance.

      Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/contactsupport

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The value on this spot light is great, purchased it at BB on sale, easy set up and no monthly fees, great quality view on the app.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello 34746Florida,

      Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wireless Floodlight. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This floodlight and security camera is exactly what I was looking for. The free cloud storage is perfect for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera for my driveway. This work great. Thank you swann.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from Swann

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera one year ago and it has been operational for about a total of one month this entire time. Customer Service actually sent me a new camera from Swan and that one will not go operational at all. I highly recommend staying away from swan products because Customer Service is not helpful after hours of being on the phone with them and chat negative results pretty much wasted my money going to try Arlo or blink or something like that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for the back of my yard.Able to have surveillance in the rear of the house and see any kind of movement.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello JUVE,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wifi Floodlight Camera. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Installation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very well built camera/floodlight gets it done!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came across the Swann 1080p WiFi Security Floodlight at a good time. My floodlight had been in service for many years, and I figured that I were going to upgrade, it might as well be to add not just a replacement light source, but some additional features as well. I’m glad I did, but it’s not quite perfect. As others have mentioned, installing the floodlight is straightforward. It has the standard black, white and ground wires, which should match up to your junction box. I did not have a ground wire that I could use, but neither did the previous light fixture, so I charged ahead. The package comes with all the hardware you’ll need to install the light, including wire nuts. Once I had the fixture hooked into the power source, I was ready to get the camera online. Pairing the camera is also quite easy. The camera itself creates its own wifi “network” that you join initially through the Safe app that you download on your phone. Once connected, you go through the steps to join your home wifi network, and then you’re in business. All interaction with the camera is done through the app. There are three modes available: home (off by default), away (armed by default) and night (armed by default). The main settings that you can vary for each mode are camera armed, and camera sensitivity. My main objection at this point is that the app does not provide the ability to schedule when each mode will be active. It would be nice to be able to do that so that you won’t forget to arm the unit when you want it to be armed. Since you can only interact with the unit through the app, if you forgot and left it off, other family members cannot simply flip the light switch to turn it on. They would also have to have the app and be signed in to your account. Because of this, I decided to just leave the unit armed at all times. Once you’ve got your sensitivity settings as you like them, there’s really nothing more you need to do. Setting up your account with Swann gives you 2 days of video storage, but you can upgrade your account to premium if you need more. The video storage feature is pretty handy, and you can download video clips if you want to keep them. You can even capture a frame as a photo as well. By default, the app will notify you each time that motion is detected. If you’re very security conscious, you may want that, but otherwise it’s probably overkill. The app is well laid out and easy to use. You can check the live stream at any time, which is pretty nice. I’m using the iOS version, and sometimes it would spin endlessly when I tried to see the live view, in which case I had to restart the app to get it to work. That’s annoying, but not the end of the world. You can also manually turn on the light and siren. Lastly, there’s also a speaker/microphone which allows you to carry on a conversation with people in proximity to the light. I can envision a number of ways that could be useful. I’m very happy with this floodlight, but I did experience a few times when it seemed a bit glitchy. Switching from one mode to another sometimes caused its motion-sensing light trigger not to work. If I turned the light on and back off manually, it would start to work again. I’m not sure if that is something that still needs a little work or not. Fortunately, it’s easy to update the firmware in the unit, so I would think it’ll only get better. The more I use it, the more I like it. It’s fun to “check in” with a view of my driveway whenever I want, and I can also see what time of day my kids actually got up and got out of the house. If Swann adds scheduling, and if the few glitches don’t reappear, this would be nearly perfect, but I will withhold a star until then. If you need a floodlight that also provides some additional security capabilities, you won’t go wrong with this one. Plus, it can be a part of a complete network of security cameras, all managed through the same app. I’m glad I got it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    New App Swann Security is Useless

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this camera last year and loved it. Worked great . No issues until last week when was told I had to migrate to Swann security app. Since then the app crashes,disconnects frequently,can't use playback,lights doesn't come on.then light won't go off. ??? Never had any issues with the old app. Please let us go back to the previous app or will be forced to trash this unit for another brand.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Pauld,

      Thank you for reaching out to us and sharing your feedback om our Swann Wireless Floodlight Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.

      Please contact us if you have not already and see how we can best assist.

      Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/contactsupport

      We hope to address your concerns within the near future to help earn your 5-star rating.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Rated 5 out of 5 stars

    Swann

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The swann security camera works as advertised. Depending on location strong WiFi is needed.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Vilacr,

      Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Wireless Floodlight Camera. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

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