Customer Ratings & Reviews
- Model:
- 75S434
- |
- SKU:
- 6424069
Customer reviews
Rating 4.4 out of 5 stars with 615 reviews
(615 customer reviews)Rating by feature
- Picture Quality4.2
Rating 4.2 out of 5 stars
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers highly value the 75" Class 4 Series LED 4K UHD Smart Android TV for its exceptional picture quality, affordable price, and large screen. Many customers rave about the stunning visuals and vibrant colors, while others appreciate the budget-friendly price point and the convenience of the Android TV platform. However, some users have expressed concerns about the slow response time, reliability issues, and the quality of the remote control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Great Price Bad Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall solid picture for general TV watching. Most definitely not the model to go with if you want prime time visuals. The most negative aspect of this model is the reaction time for the TV. In and out of menus, connectivity to internet in home, etc. Really don’t know what you get until you get it home and use it for a week.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SMSDAD,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Bad TV! I would not buy again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. I have had problems with it from the beginning and it’s not any better over the years. It starts without picture and I have to unplug it and plug it back in numerous times until the picture comes up.
No, I would not recommend this to a friend- Pros mentioned:Tv qualityCons mentioned:Backlight
Rated 1 out of 5 stars
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this on cyber monday for $499. My expectations were low for a tv this size at this price. I was expecting a low quality seeing as it still has the same amount of pixels as a smaller tv. What I did not expect is it to not work at all. It arrived yesterday. I opened it and at first the screen came on and it made a sound...and then it turned off. It did not turn back on. and it did not make any sounds. I called TCL customer support and they guided me through the process that is supposed to reset tv. They said it is likely a faulty backlight and to return it to best buy since I am within my return period.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sandwich,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
wont stay connected to wifi and crashes alot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had high hopes for this tv when i talked to a best buy employee. dude was all about telling me how this "android" tv was better than roku tv. NO. just no. i gotten this thing on black friday 2021 thinking it was a good deal for the price. i mean $500 you cant beat that for a 75" 4K tv right. and with the employees good sayings about it. okay ill buy it. at first everything seemed okay. knowing android things were going to be slow. it only got worst in time. i will never again buy an android tv. it constantly disconnects from my wifi. all the devices in my house stay connected but not this thing. apps crash more than the usual. its slow to process things like loading apps. installing apps. only reason im giving this 1 stars is because the picture is great. nice and sharp. THATS IT!!! everything else nope. i will never buy another android tv again. this thing is just as problematic as my android phone i just to have years ago. now im with apple and never had another issue. i still have my 65" roku tv from black Friday 2020 and that thing is doing better than this piece of crap. I like TCL but yall put the wrong operating system in this one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Bankz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Worse than horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these TVs. Both have performance issues, as in it takes minutes just to boot up and one was dead after a year. Installed apps like Netflix and Sling take way too long to load and occasionally crash a minute or two after loading. You have to unplug the TV from the wall every week or two because nothing will work after an app crashes a few times. All of this seems like a TV that has very low memory and/or corrupt memory/OS. Note that I've observed this with both TVs. To top it off, one of the TVs started getting dead pixels, then a whole line was missing from the screen, then a few lines, and finally, no picture at all after about 3 minutes. But hey, at least I could hear my TV programs. A complete waste of time and money.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Chris,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
STAY AWAY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Tv worked fine for the first four days. On the fifth day it started, the tv would turn on fine and then fade to black. I had purchased geek squad with the tv, which was a nightmare in itself, and was told they couldn't fix it. It would have been fine if I would have been able to get a new one but they said they couldn't even order it. Upon trying to return it to purchase a new one, I had an even worse experience with the customer service. All in all, a terrible experience. Still haven't been refunded for a tv I returned two weeks ago to top it off.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi George,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Disappointed in my 75” TCL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently have this tv which I bought a year and half ago. Was watching a movie and heard a popping sound come from the back of the tv, followed by a burning smell. Now it doesn’t work. Super disappointed that’s all we got out of it. The tv was fine up until that point. Can’t say I’ll buy another TCL because of this experience.
No, I would not recommend this to a friend - Cons mentioned:Backlight
Rated 1 out of 5 stars
Black screen a week after one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had my 75-in TCL Android TV a little over a year I bought it in March of 21 and it is already black screen and don't do nothing very weak intelligence and no easy fixes for it on the internet
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Backlight
Rated 1 out of 5 stars
Screen flickering colors one year out of warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy cheap tvs!!! Lasted just over a year and now is out of warranty..... screen keeps flashing different colors while watching... If you do buy a cheap tv GET THE EXTENDED WARRANTY!!! Will never buy TCL again
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
poor pefrormance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is OK but the TV is very slow in responding to the remote for volume changes and app selections. We have been through all the help processes with TCL and are waiting for them to decide if they are going to fix a TV that is less than 6 months old. I tried getting assistance from Best Buy but they just referred me to TC L again and TCL gives lip service promising to get back to me but they never do. I do not recommend this product and based on the lack of assistance I have been given by Best Buy I can't recommend them as a retailer either.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Thomas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this is not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Dead at 7 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So for the 7 weeks it worked it was ok. Got it for $500 on sale and for that price it was average at best. Not great in a bright room as the screen couldn't compete with open blinds. Night time viewing was fine though. Then it started to randomly shut off. This happened about 10 times one day, the next day it wouldn't turn on at all. Returned to Best Buy and picked up an LG which performs worlds better in a bright room, and the picture in general is far superior.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Demitri,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Backlight
Rated 1 out of 5 stars
Damaged
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV I ordered had a bent screen at the top causing a crease down the center when viewing. Had to return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Hdr
Rated 1 out of 5 stars
Tcl Android
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with movies 4K UHD and HDR I don’t recommend this
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
A disappointing Christmas Gift....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift for my and drove 3.5 hours to deliver it and set it up for her. When I opened the box the only thing in it was the TV itself. No power cord, remote, or the TV stand. And this was a brand new purchase, not a floor model or open box. On a positive note I will say that Best Buy has been awesome. They replaced it with a better TV and even delivered it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi jbling55,
Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. Given the opportunity, we could have looked into this for you and tried to help. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Terrible service mediocre TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv and hung it up...looks great. Turned it on and got logged into all my accounts just fine. Tried to find something to watch and found out it is EXTREMELY slow. Just trying to scroll through the menu in Hulu took so long I shut it off. Called Best Buy and they told me that is expected from a cheap tv. Great...would have been nice if they told me that when I purchased it from them. More angry with Best Buy than TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tim,
Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Tlc tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes apps remote need upgrade. ...... . ..m..........
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ojdollaz,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Performance
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV I’ve ever bought. Glitchy and unreliable.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Beware,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thanks,
TCL Social Support
Rated 1 out of 5 stars
TLC and BestBuy are the worst
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst TV I have so far. I got this TV and it's not working after 10 months, and when I call BestBuy support for warranty they came and fixed it then it's not working again after only 10 Days. BestBuy support was so bad and they keep busing my request for re-fix till I'm out of warranty.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BeMak,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Loses connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I got a dud or what, but it loses the wifi connection constantly and we have to completely reset the TV to get it to reconnect. Very irritating. I'm going to have to buy a roku to use instead.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Brittany,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy, at first seemed like a good deal. Then noticed sound was not in sync with picture. Tried everything to correct, no luck. Looked up online and find this is a known roku issue for years. Tv is going back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Speearep,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support