Customer Ratings & Reviews
- Model:
- MU30WSU
- SKU:
- 6335467
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers have good things to say about the Professional Series 2.1 Cu. Ft. Over-the-Range Microwave's quiet operation and cooking performance. Many appreciate its effectiveness in heating food. However, some customers have reported issues with the handle, noting that it can become hot during use and that the finish may be prone to peeling.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Handle
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside of the microwave is dark gray and the light inside is dim. The numbers on the keypad are too small. The handle gets hot when the stove top is on.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hi NJshopper, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you.
Thermador microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just a few months after purchasing, the handle is peeling.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello thermadormicrowave, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your microwave. If you have service questions, please feel free to call our 24/7 customer service team at 800-735-4328.
- Pros mentioned:Noise levelCons mentioned:Handle
Peeling handle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three months the handle is peeling, I thought maybe it was mounted to low, After measuring its 20”, which is more than the required 18.” It functions extremely well, and as a bonus it’s quiet, however compared to my other 4 thermador appliances it feels cheap.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello JohnS, thank you for your review of model MU30WSU. We are sorry to hear that the handle of your Thermador microwave is peeling. This does not reflect the superior quality we strive to provide to our customers, and we apologize for any inconvenience. Please contact our Customer Care team at 800-735-4328 or ThermadorCare@bshg.com for further assistance in this matter. We would be happy to help. Thank you for choosing Thermador.
- Cons mentioned:Handle
Thermador Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works well and has a strong ventilatory system. Surprisingly, the handle and finish work is a bit cheap using laminated steel. It can warp and peel if over a hot surface for a long period time.
I would recommend this to a friendBrand response from Thermador Team
Posted .Hi RoyC, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any further questions or concerns, please contact Thermador Customer Care at 1-800-735-4328 . We are here to assist you and address any product issues you may have. Thank you.
Thermador microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the only Thermador microwave I could find with a door that opened from the side. I've had it about three months and it has met my expectations. Instead of installing it over the range, I installed it over a counter (base). The installer was skillful and was able to expand the space for the microwave from 24 inches to 30 inches. I have a few cosmetic touches left to be done but overall, I am satisfied.
I would recommend this to a friend- Pros mentioned:Performance
Quick cooking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Looks good and performs well. Matches out other appliance.
I would recommend this to a friend - Cons mentioned:Handle
Senior citizen's beware!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're a senior citizen, think twice about buying this. The huge handle gets so hot when you cook under it that even if you run the vent fan full speed, use a pot holder to open it. The fan noise is loud enough to drive you out of the kitchen. On the other hand, the tone to alert you when the food is done is so soft you need to be standing close to hear it. The panel letters are so small that even with lights on in daylight I have to put my face up to it so I can read it. Poor design but extremely poor if you are older.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hi BobA, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Your feedback is valuable to us, as it helps us identify areas where we can improve our offerings and ensure a better customer experience. Our Thermador customer care team is available at 1-800-735-4328 if assistance is needed. Please know we're here to help. Thank you.
- Pros mentioned:Noise level, Performance
Great Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave. Its quiet and cooks food well. It matches all my appliances. The exhaust fan works well. Great product.
I would recommend this to a friend Thermador Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Microwave, great brand, purchased it for a client and they are extremely happy and looks great.
I would recommend this to a friendThermadormicrowavehood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a hood but something matching the thermador 30 range oven. Looks very nice.
I would recommend this to a friendA good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the microwave, but there are better convection microwave values for the money. .
I would recommend this to a friendFancy Microwave to match your expensive kitchen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave, quality look. Buttons and handle. Sensor reheat is a great feature.
I would recommend this to a friend- Pros mentioned:Noise level
Very good Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best microwave that we had ,quiet and strong
I would recommend this to a friend Thermador
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement microwave for a Bosch that could no longer be repaired. We are very pleased with the replacement.
I would recommend this to a friendSandra K.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Works excellent and is very nice looking.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked all the features that they have esp the food warmers
I would recommend this to a friend- Pros mentioned:Performance
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for us works like a champ. Matches all of the other appliances
I would recommend this to a friend Thermador Mucrowave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because todays microwaves are smaller than yesteryears, we need side fillers. We wanted a complete look; the sakes agent + installer provided excelkent advice. We LOVE our 4 New Thermador appliances
I would recommend this to a friendClean look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otr is awesome does a great job and is clean looking
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave with many options. The over cooktop vent works great (I vented outside) with multiple speed selections. It also vents the microwave.
I would recommend this to a friend