Customer Ratings & Reviews

Either we were unlucky to find the only 2 lemons out there, or Toshiba makes a very bad product. We purchased this computer, it crashed during the set up process. The Geek Squad would not fix it, just wanted us to return it. So we returned it, and the second computer did the set up fine, but the next time we turned it on, it would not work. 2 lemons. Needless to say, we returned the second computer and purchased a different computer from a different company. This was the computer that the floor staff recommended to us. I can't imagine how horrible the rest of the computers are!

I have had Toshiba laptops before and have always been happy with them. I won a Mac and also have a HP laptop that crashed on me several times so I am switching back to Toshiba.

I bought this computer for college back in August 2015. I've had this computer for about a year, it's been nothing but problems. My last laptop was a Toshiba and also caused me so many issues so I guess I should have changed to something else. Only a month of owning it I was having issues of it restarting randomly during sleep mode, the hard drive "fixing" itself, and not working like it should. Almost a year later I'm still having problems. However, I have been able to use it for school and get things done. Even if it takes a bit of hassling to get the job done. This computer will last me through college hopefully, but my next laptop will NOT be a Toshiba.

Problems with it immediately. I thought that I just misunderstood what it was capable of doing (laptop before: Quad 4...not i7, windows 8.1...just obsolete). Found my old computer faster, more capable. Tried to use for school...pffbt! After 10 months of frustration, computer just crashed. Been told that Toshiba got out of the laptop business. Thank you.

We tried this computer two times and had problems with both. The first one we had problems with from the beginning, during set-up it froze and we had to force shut down (and no we didn't connect to the internet during set-up so the windows updates are not to blame like the Toshiba responses to people's reviews say); we had problems with the keyboard; the computer screen kept freezing, it would drop the wifi connection all the time (we have two other computers and a tablet connected to the wifi with no issues, so it's not the internet connection); when you place youtube videos on full screen it would freeze and you can't exit the full screen, you have to force shut down; it would just turn off by itself (we would be using it and bang the computer screen turns black and restarts); it's a piece of rubbish that doesn't even last past it's first day. We thought that maybe we had a defected computer and exchanged it for another after having problems with it for a week; the second one is just as bad with the same problems, unless by some weird odds two factory defected computers landed on us, this computer has some serious issues and should be recalled by Toshiba; we plan on returning the second one for a refund this time and looking for something else, we are disappointed in Toshiba for selling such a defected product.