Customer Ratings & Reviews
- Model:
- WMH78019HW
- SKU:
- 5900283
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the excellent convection cooking and ease of use of this over-the-range microwave. Many appreciate its quiet operation, attractive design, and the helpful sensor cooking feature. However, some users mention concerns about the sturdiness of the door and find the control panel somewhat challenging to navigate. The microwave's weight and the keypad's functionality are also mentioned as areas needing improvement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control panel, Door
Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can understand why this microwave gets good reviews because the features are great but after only 2 yrs the plastic started to deteriorate and left the panel door vulnerable to moisture from cooking to enter the control panel which caused it to malfunction. We had a repair person out that said we had to replace the door which was almost as much as we paid for the it. Best Buy would not stand by this product because we didn't purchase the extended warranty so decided to purchase a whole new one that will not match the stove but won't pay for a product that doesn't last longer than 2 yrs!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Cindy, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Noise levelCons mentioned:Control panel, Door
Not sure I made the right choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what to think...My main complaint is the control panel. There is no back lighting until you press something so you can't even see what to press unless you already have bright lights on in the kitchen. My previous microwave had the control panel always lit so you could activate the microwave even in the dark. On this brand, only the clock is always lit. Furthermore, the actual panel is totally confusing!!! It is NOT intuitive and many of the symbols/words make no sense. No instructions were included for deciphering it, so with much aggravation, we tried & errored our way to figuring out how to use this microwave. Have simple words like 'start" or "stop" gone out of fashion? I have not used the convection feature yet, so can't assess that. I will have to go on Youtube to figure out how to use that as there's very little info in the booklet. The microwave is very quiet which I like. The door is big & heavy and you have to be careful to be far enough away before opening it or you will hit yourself in the head.
No, I would not recommend this to a friend - Cons mentioned:Control panel
So far we love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't used the convection feature yet, but the microwave works wonderfully. I wish the control panel would be backlit when touched. Right now I have to turn on the kitchen light to see the control panel.
I would recommend this to a friend - Cons mentioned:Control panel
control panel should be lit
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the control panel does not illuminate the start and cancel buttons....at all times .... and it should... other than that ..its great
I would recommend this to a friend - Cons mentioned:Control panel
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our microwave overheats every time I have my stove on and multiple pots (think making garlic bread and spaghetti dinner night). We have had the repair people out multiple times and I am still waiting for them to "replace the door". I would not reccommend. I also get error codes and beeping where microwave will not work even when not cooking, I think some of the circuits are melted/fried. I don't think having the control panel over the oven is good design.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AutumnW. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.