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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 908 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers appreciate the spaciousness, size, and storage space of the 19.6 Cu. Ft. Frost-Free Upright Freezer. They find it to be a great value for the price and easy to use. However, some customers have experienced issues with cooling, noise, the alarm, durability, and the freezer has stopped working for a few.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 908 reviews
  • Pros mentioned:
    Ease of use, Space

    Rated 5 out of 5 stars

    Compact and energy efficient garage ready freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. Very easy to use. Lots of room inside. Energy efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Designer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upright freezer. From the size, to the “no-frost”, the adjustable shelves, the slide-out wire baskets, the covered compartments on the door, the pizza compartment at the bottom of the door, the roller wheels, the leveling legs, energy efficiency and it’s lockable. It’s perfect!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    We've only just begun to freeze

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer is set up perfectly with a tremendous amount of door and shelf storage that enables us to keep different items in their own separate areas. It runs very quietly. We've really just begun to fill it. My husband grows vegetables during the spring/summer and we're looking forward to blanching and freezing many of them for use during non- growing times.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Awesome freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome freezer. Lots of storage and keeps things frozen solid. No condensation at all. Love the digital buttons and the bottom metal Basket is great. Not plastic like others.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! The real perk is more space than the older(31 yrs.) freezer and peace of mind that it will keep food frozen. It got down to temperature quickly, alarms when it got too high in temp while returning food from ice chests. Plenty of room with 4 shelves and 2 large baskets and door storage for items.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is surprisingly huge but I’m not complaint. It fits great in the storage area of our apartment and it’s storing everything. I can clearly see everything on the shelves. I would definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good buy for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up at the warehouse. Packaged well. Set-up was relatively easy. When leveling you will need a star tip to remove the lower front plastic panel to access the leveling legs. Once leveled plug it in and let it get cold before using.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent size what I liked the most is that I can lock it, I don’t give 5 start because it doesn’t show me if it is on like the other brands

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Stand up deep freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, so spacious. I could never go back to a regular deep freezer. We have been missing out. When I say amazing it’s amazing, so much room and it’s not an eyesore.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very Happy We Chose This Freezer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had the freezer for over a month and we're thrilled! It is so spacious, and the layout is so much better than others we looked at with comparable cubic footage. We made the right choice!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    White Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stand up freezer works great. The shelves are steady and has plenty of space. I love the design. Great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is very large and the shelves are very durable. we love how bright the light inside is. The delivery crew was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new big freezer! Comfortable and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer so far. Added Ice maker, average ice production is 5lb in 3 days, works a little slow but ok. Average temperature below 0 degrees.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good freezer so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Held everything from the old freezer and still have plenty of room

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Freezer Iced Over

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer started getting ice on the top of the freezer and the door on day two. I returned the freezer. I saw a lot of reviews like this, but due to the shortage of freezers since the pandemic I hoped I would get a good one. I changed the settings, but it didn’t make a difference.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Brenda, we value your time and would like to look into the concerns with your Whirlpool® Freezer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Whirlpool should do better!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer has a very poor seal design. Didn't notice it right away but leaks so much air at the top of the door that it builds frost/ice build up quickly.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DavidB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Seems like a fine product. Has plenty of space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer meets all expectations. Delivered as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Size

    Rated 5 out of 5 stars

    We love our new Upright Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Upright Freezer is the perfect size for our family. It’s very spacious in the inside and has lots of shelving for storage bottles. It’s very quiet and we love the look. Now I can find items with ease and no longer have to bend to search for what I am looking for. The Geek Squad’s deliver was superb.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Awesome freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my first choice but when the freezer I ordered was delayed several times I ordered this one instead. Very happy the first one was delayed! This freezer is great. Roomy, quiet, great shelves! Love it!

    I would recommend this to a friend
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