Customer Ratings & Reviews

This was a replacement freezer for one that was 16 years old. I had size limitations because it had to fit in the same spot as the old freezer. I looked online and this one met my requirements and was being sold at a decent price. Contrary to what some others wrote in the reviews of this freezer, Best Buy delivered it, plugged it in and it has been working like a charm. (For those of you who are too young for that expression, it means that it is working well.) There is enough interior space to fit all the food that was in the last freezer, which was about the same size. It's not too deep, so that a person under 5 foot tall wouldn't be able to reach just about everything in the freezer. It's not fancy, but it does the job.

This freezer was a disaster for us. Bought it for a brand new home and 2 weeks after buying we found out that it stopped working leaving behind spoiled food and a nauseating smell. Best Buy was awesome and replaced it. Within 2 weeks I went downstairs for a pizza and found a full freezer starting to thaw. Luckily I called family for a spare freezer or hundreds of dollars were going to be lost. Best Buy is awesome again and is now bringing us a frigidaire to replace this whirlpool freezer. Hopefully third time will be a charm

I took a 30 year old GE freezer out of service in an attempt to avoid a failure. Bought a new Whilrpool after 2 weeks, IT DEID and took 2700.00 worth of food with it. Best thing Whirlpool could tell me is they could send me a service man in 6 days and they made a point that "WHIRLPOOL IS NOT RESPONSIBLE FOR SPOILED FOOD" She said it 4x. So if you want dependable, buy a quality name, not Whirlpool!

I am replacing a 16 year old Whirlpool 20.3 freezer.. I like the quick freeze, the temperature alarm( which I had on my prior freezer) that saved me from losing food by letting me know the temp had risen. Wish they made a 20.3 with these same features. It has a lot of storage, racks adjust easily, does what it is suppose to do. WIsh it had a little light on the front, so you know it is running. Extremely quiet

Freezer is great. However, there are a few things that could be improved. The vent system going up the back of the unit (on the inside) needs to be placed some other way so they are not so easy to block. We also had a problem with the seal around the door coming unglued. I pushed it back in place, but have not had a chance to contact Best Buy or Whirlpool about it.

Had to replace our 30+ yr old freezer but had to order one as no one carries standups in stock. No problem. But we did not get it as promised due to delivery person not getting there when promised. When we finally were able to talk to him, said it would be much later than promised the day we spent waiting. Rescheduled and finally got it. Product is good so far.

Nice freezer, good space and works great. One note, the unit did show up without a door handle. Not sure if the manufacturer forgot to pack it or the delivery guys left it somewhere. Best Buy did get us a new handle and I put it on with no problem. Actually the freezer is so good it was hard to open without a handle due to the vacuum created inside the freezer to keep a good seal.

This is an excellent freezer, value for the money. Just beware the price for this model can fluctuate between $100-200 depending on the retailer. So, it pays to shop around. Excellent features from the fast freeze, interior light, movable door shelves, etc. Definitely would recommend this freezer...Whirlpool is a world renown company. Best Buy price matches and provides excellent service.

We replaced an old freezer that was not frost-free. What a nice change. The center of the freezer is well organized - shelves and basket are very convenient. Door storage is pretty good except of the lower part of the door. No much fits there. Really like the lock but the alarm for temperature is pretty quiet. If your freezer is in the basement or garage, you may not hear it.

The first freezer I received had a problem. It was replaced and the second on is working wonderfully well. I have used Whirlpool appliances for many years and was surprised with the problem with the first one received. But then I remembered that this is the first time I have ever had any problem with one of them. So I requested a replacement. I am happy with it.

Installed and set up quickly. Plenty more of space for food. Fast freeze feature is great. Appears to have a vacuum when you shut the door so it closes securely. The temperature alarm is nice but mine beeps 1 or twice every 30 minutes to an hour. Called whirlpool customer service and they as to reset freezer by unplugging it and it would fix the problem. It didn't. Freezer staying at proper temp.

This freezer seems to "fit the bill". It is spacious, and I like that I can switch the door from left or right swing. I have only been using this freezer a short time, so its lifespan will be the key to being 5 star. Note: Appliance repairman is the one who recommended Whirlpool brand, based on his experience. said they were 'well built'.

It is so spacious and I love it. I changed from a chest freezer that I had bought instead of an upright to save money. Don't do it. An upright is soooo worth the cost difference for the organization and ease of use. I now have shelves for every kind of meat and I do not have to unpack everything just to get something out. So happy with my purchase.

I loved the features and size of this freezer. We also love Whirlpool products, but not this one. Only 6 weeks in and it couldn't get colder than 38 degrees. I knew that if it went out that early, it had the high potential to be a lemon. I didn't want to risk losing more food, so we inquired about returning it. Thankfully, we were able to.

I purchased this freezer because of the good reviews and decent storage. When it first came it worked well. Unfortunately in less than two months it quit and would not cool. Whirlpool covered the repair but nearly an entire freezer of meat was lost and Whirlpool would not cover any replacement costs. Do not buy!!!

I was surprised and a little disappointed that the freezer wasn't quite the same "in person" as in the pictures. The shelves seemed shallower than they looked and the space was smaller than I expected. Also there is no light on the outside to alert to power off. Do like the configuration of the inside, though.

Delivery & set up was smooth & hassle free. Best Buy drivers hauled away old freezer @ no extra charge. After reading reviews of similar size freezers & seeing them in stores, we decided upon the Whirlpool. Extremely satisfied with the ease of use/settings, well lit, frost free & has an alarm.

This freezer has worked great from the moment they plugged it in. Very quiet and maintains 0 degrees. Previous freezer was also a Whirlpool that died after 2 years, took a chance on this one because we like the way the Whirlpools are set-up better than other brands. Anyone can get a lemon.

My wife and I are completely satisfied with our purchase. We got the freezer on sale for $649.99 which was a great deal. It has plenty of storage space. The shelves are sturdy and deep. Have not noticed any frost issues which is great. We keep it in our garage and have not experienced any issues.

I totally love my new frig. after my old one started to die where i could keep milk for 2 days max, it is so nice to have one where my food does not spoil. though a bit smaller, it makes up with having the freezer on the bottom. well worth the money