Q: I’ve looked everywhere for this, why can’t Ring be transparent? What is the monthly fee?

A: Hi Tamdog. Thank you for your question. Ring Protect subscriptions are changing their names to Ring Home Plans starting November 5, 2024. The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera. The cost of the Ring Protect Basic Plan is $4.99/month or $49.99/year The Ring Home Standard Plan includes Ring's premium video and notification features for all your Ring doorbells and home cameras at one location. This plan also includes all the benefits of Ring Protect Basic and costs $10/month or $100/year. Ring Home Premium is Ring's most advanced subscription to cover your Ring home devices at one location. This plan also includes all the benefits of Ring Home Standard plus 24/7 backup internet and local storage for the Ring Alarm Pro. The Ring Home Premium Plan costs $20/month or $200/year. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

Q: Can this be hardwired or you have to charge the battery every time it runs low?

A: Hi Hardwired. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: Could someone (especially Ring) explain what happens below 30 degrees? Someone made it sound like it "stopped working" (what? no camera? no wifi?) as if it was fine again when it warmed up? Does plastic crack? We can get below 32 a handful of times a year

A: Lithium Batteries below 32 degrees suffer a severe capacity reduction, an inability to to deliver high current due to slowed chemical reactions, and potential damage to the battery if charged while below freezing. The good news is that Ring should have a BMS system built in which can monitor temperatures and such.

Q: I have the gen 2 now. is worth it to go with the gen 3?

A: Hi mgintyb. Thank you for your question. The Ring Battery Doorbell has a wider field of view measuring 150° horizontal by 150° vertical head-to-toe. The Ring Video Doorbell (2nd Gen.) has a field of view that measures 155° horizontal by 90° vertical. The Ring Battery Doorbell Pro is designed with a removable Ring Quick Release Battery Pack for convenient charging without having to remove the device. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

Q: Hi why my camera can’t go on history any more

A: Hello. Thank you for reaching out to us with your question. Ring products provide their standard features such as instant alerts, live view, and two-way talk without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: What mount do I need to have this on an angle? My front door does not face the front of my house.

A: Hi Chrissy. Thank you for taking the time to reach out to us with your question. We recommend using the Ring Wedge Kit or the Ring Corner Kit for the Ring Battery Doorbell to adjust the device to your desired view. It sounds like the Ring Corner Kit would be the best option for turning the doorbell to face another direction if your door does not face the front. We have included a link here to an article on our website with more information on using a Ring Wedge Kit or Ring Corner Kit with your Ring doorbell: https://ring.com/support/articles/90tcr/Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

Q: Attn Ring: A door chime company suggested we should ask you, Ring, for a wired chime compatibility list, which they say you are very good about supplying for customers. We want to change our chime too and ones we've looked at are not compatible with Ring

A: Hi zinya. Thank you for reaching out to us with your question. Please visit the Ring Help Center to check whether your home’s existing doorbell chime kit is compatible with your Ring doorbell from our list of tested and confirmed chime kits. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

Q: Attn Ring: You have 3 names for models, this one=Ring *Battery* Doorbell, but you said it can also be hard-wired. Correct? If hard-wired into existing doorbell, will existing chime be automatically audible in home, not just in phone? (no Alexa here)

A: Hi zinya. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). To adjust your chime settings in the Ring app: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. Tap Device Settings. Tap In-home Chime Settings. Navigate to In-home Chime Settings in your Ring app. Tap Automatic Chime Detection. Allow the app to detect the in-home chime, then confirm your doorbell is wired to a chime if prompted. Tap Ring my In-home Chime to hear your in-home chime ring when the doorbell is pressed. Follow the in-app instructions and push the button on your Ring doorbell. If it does not ring correctly, select either My chime rang partially or My chime didn’t ring. The Ring app will adjust the device settings automatically and prompt you to test your doorbell again. If the app is unable to detect an in-home chime, it will redirect to the start of the automatic chime detection process. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.