Samsung - 60" Class (60" Diag.) - LED - 1080p - Smart - HDTV

I would rate this a negative if I could. Less than 3 months after purchase, the TV would not turn on. No big deal, it's electronics and I got the unfortunate luck of the draw. But the lack of service by Samsung is the worst I've ever experienced. After troubleshooting for 45 minutes with an online tech, they agreed to have it repaired at my home and to expect a call to confirm time and date. I missed the first call and got a message stating that they were "closing the ticket". I called back and was told I needed to repeat the troubleshooting process, despite the fact I told them it had been done. After 30 minutes of arguing they agreed to have a tech come out and we set an appointment. About 3 hours later, another rep called- same process. After I finally convinced her to set an appointment (only after asking to speak to a supervisor), I got a call the next day from the tech saying they couldn't be out for at least two weeks. Funny that in Sacramento there are no local and available techs, and Samsung had to send one from the Bay Area. So it will have taken nearly a month to fix it- if they can. I can accept the malfunction of the product, but not the service. Hope your TV works. If not, expect to be without a TV or satisfaction. Bought another brand and plan to dump this lemon ASAP.

My new UN60J6200AFXZA got a bad pixel so they sent a tech..twice..then replaced the panel...but guess what the panel is NOT THE SAME...it is a cheap piece of junk with horrible artifacts and background noise. It looks like a 2010 Element tv now. That is how they afford it. The replacement panels are GARBAGE. Then they claim it's the same panel and will not replace the tv so now I am stuck with this trash.

The TV itself is fine, sound not that great but adequate. I purchased a cheap sound bar for less than $100 and the sound on it is much better than the TV. Also after only 2 months use a red vertical line appeared on the screen. Fortunately it was still under the manufacturer warranty so they came out and replaced the front screen at no charge, took a couple of weeks from start to finish. I probably would have given the TV a four star rating had it not had an issue with the red line.

I do like the size of this tv and after turning off the real motion blur non sense it was very enjoyable. Then 2 days after the tv was on the wall i was watching and noticed a blue dotted line on the screen. Tried a few things samsung said to try and it did not fix. So i returned it to the store. The geek squad nay-sayer, who looked at and determined that the tv was cracked! This was an uneducated guess and created the idea that I was the reason for the blue line.. The store exchanged the tv after a brief "team huddle" and manager approval. I am very nervous the tv will "crack" while mounted to my wall again and what level of difficulty it will be to exchange it if i'm within receipt return time. I have read numerous claims of this type of defect and how easy it is for a store to declare it to be a crack and refuse to return it.

You need to read this review before buying ANY Samsung TV - seriously! I bought my first 55 inch Samsung LED TV in 2011 (UN55D8000YF) and paid just shy of $3,000 for it. It lasted less than 3 years because the screen became distorted and was un-viewable. You can search Google for "samsung led tv screen lines” and you’ll see this is a known issue. Do you think Samsung or Bestbuy stood by their customer to help? Nope! It was up to me to simple eat the loss and try again. You would think I'd learn my lesson the first time, but I gave them another shot (both Best Buy and Samsung) and bought a 60” LED TV and within 16 months (yes, under two years this time but slightly over the warranty period) it too had a similar screen issue. I went into my local Best Buy store and pleaded with the store manage to help their customer get the issue resolved without having to once again buy a new TV. To my surprise the store manager was absolutely unwilling to even have their “Geek Squad” take a look, and just kept blaming Samsung! I mean, Samsung is their #1 promoted TV brand and they don't even stand behind them. What does that tell you? I won't disclose how much money I've spent with Best Buy over the last few years, but even looking at my account history didn't phase him. Not to get too hung up on the manager, but I will say I've had pleasant experiences in the past with their previous managers, but this guy needs to go - no people or customer service skills whatsoever! After my blood pressure settled down from the absolutely poor experience with the Best Buy manager (you guys lost an Elite Plus customer from that experience by the way) I called Samsung and had an equally poor experience with overseas support. After an hour (literally) on the phone, pushing and pushing for Stateside support, and constantly asking to speak with a supervisor and being denied, I was finally put through to one. With a TON of back and forth with the supervisor (who was also unwilling to step up to the plate and stand behind their product) they finally escalated me to the "Executive Customer Relations" department where the repair was finally approved. In the end I have a total investment of about $4,800 between the two TVs, over 5 hours of my life invested between Best Buy's manager completely wasting my time, Samsung's overseas support also wasting my time, and then of course dealing with the local non-Best Buy related Samsung authorized repair service (which was actually a very pleasant experience by the way), and all within a period of only 5 years since purchasing TV #1. If I hadn’t pushed and pushed and pushed with Samsung (which I should not have had to do with such an obviously epidemic problem) I would simply be out over $5,000 with nothing to show for it within a mere 5 year period. I share this experience so that you will think before clicking the Buy button for this (or any Samsung TV). You have to ask yourself, do I want to pay this kind of money for a TV with a life expectancy of only 1.5 - 3 years (the average lifetime between the two TVs I owned)? I’m guessing that is not your expectation, in which case I would seek a different brand if I were you.

This TV is a great value for the money. Colors and contrast are great. Motion blur is so so for sports and action, not too bad but still noticeable even after adjusting/removing the blur and motion settings. The panel in this set is 120Hz. The TV It's a little bit thick, which is OK at this price point. What I find inexcusable and annoying is that all connectors stick out of the back perpendicular to the screen. This is really bad for wall mounting. You will need some L shape connectors/adapters. You can get cheap coax L and optical adapters. The problem is that you can't do that with both HDMI connectors (yes there are only 2) since they are side oriented and very close, so one will block the other. The smart TV function is also very slow . Youtube app will hang unless you manually set the DNS to Google's (8.8.8.8). And finally the remote is not very ergonomic, all buttons are pretty much the same shape and size. If these caveats don't bother you, it's a nice large set for <700 (black friday week price), but I didn't keep it.

I couldn't believe a Samsung TV for this price can be bought. I was not looking for anything in terms of resolution and fidelity in the HDR/4K range. But this LED TV met the expectations and exceeded in many areas. I needed a High Res TV for mainly streaming. HDR seemed to be too excessive. So I settled for this class and I am glad I did. Setup was easy. Small complaint about packaging. I wish it had one of those things that allows the sides to fall off aster removing a pin. In this packaging one has to literally reach into the mix and full up the TV out of the box. Otherwise, the setup was breeze, quality was great. The sound clarity is unexpectedly clear and crisp. Happy with the purchase.

If you're looking for a 60" TV without paying over $1000, then this TV is a good option. Physically it looks great in the room. The picture quality is not as good as what you see from the more expensive options on display at the store. You could probably tweak the picture settings a bit, if you know what you're doing. The low price is also related to only having 2 HDMI inputs instead of the 4 you get with more expensive models. But if you use a receiver with 4 HDMI inputs of its own like I do, then this is well worth the lower cost. The Smart Hub feature is neat, but the UI isn't great and it's not very responsive to the remote, so it feels like you have to press the buttons harder. It is convenient if you don't already have a Playstation, Xbox or other system for using Netflix, etc. It does come with tons of other app options like mini games and kids stuff. If you have $1400+ to spend on a TV, then maybe look for newer models. Otherwise, you'll be satisfied with this one.