Samsung - Family Hub 2.0 22.0 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator with Apps - Stainless steel

Make the kitchen the center of your home. Family Hub 2.0 helps you manage your home and your life, with Food Management, Family Connection and Entertainment capabilities - all controlled from a 21.5" Wi-Fi enabled touchscreen on a beautiful Counter Depth 4-Door Flex Refrigerator.

Find the Perfect Refrigerator
$3,399.99
Save $500
Was $3,899.99
Protection Plan Options
Complete Your Kitchen
Color:
Stainless steel
  • Black stainless steel
  • Stainless steel

Key Specs

  • Product Height
    71.875 inches
  • Product Width
    35.75 inches
  • Height To Top Of Refrigerator (Without Hinges)
    70.75 inches
  • Height To Top Of Door Hinge
    71.85 inches
  • Depth Without Handle
    28.875 inches
  • Depth With Handle
    28.875 inches
  • Total Capacity
    22 cubic feet
  • Refrigerator Style
    French Door
  • Ice Maker
    Yes
  • Lighting Type
    LED
  • Color Finish
    Stainless steel
  • App Compatible
    Yes
28.875"
Samsung - Family Hub 2.0 22.0 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator with Apps - Stainless steel - Front_Standard
35.75"
(Doors closed)
71.875"
Frequently bought together

Overview

What's Included


  • Samsung Family Hub 2.0 22.0 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator with Apps

Ratings & Reviews


Overall Customer Rating:
95% of customers would recommend this product to a friend (132 out of 140)

Features


Food Management

Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh.

Family Connection

Share multiple calendars, photos, notes and memos.

Entertainment

Stream music, videos, watch your Samsung TV directly on your Family Hub.

Samsung Voice by "Bixby"

Integrated Voice Activated Features.

Counter Depth

Sleek, built-in design.

FlexZone™

Versatile, bottom right fridge compartment that converts the freezer to the fridge.

Triple Cooling System

Keeps food fresher and longer.

22 cu. ft. capacity

Large capacity to fit all your favorite foods.

Ice Master

Produces up to 5.3 lbs. of ice per day.

High-Efficiency LED Lighting

Brighter, cooler, and more energy-efficient.

Wine Rack

3 optional positions in the FlexZone™. Combined with "Beer & White Wine" temperature setting for optimal results.

Fingerprint-Proof Coating

Stainless steel has special coating to help prevent fingerprint and smudges.

Built In Look (Flat Panel)

2016 ENERGY STAR® Certified

Meets the strict 2016 energy efficiency specifications and standards.*

* Visit www.energystar.gov for more information on energy star guidelines.


Overall customer rating

Rating: 4.6 out of 5 stars with 140 reviews

95%of customers would recommend this to a friend

Pros

Cons

  • Rating: 1 out of 5 stars

    Family Hub is a Dud

    Posted
    MarkS
    • My Best Buy® Elite Plus MemberElite Plus Member

    Family Hub is a dud guys. Better run the other way. I got off the phone with Samsung last night completely exasperated. Owning this refrigerator has been a nightmare, to say the least. It's very photogenic but buyers beware. It is a very low-quality product wearing a pretty dress. After owning it for may be 5 months, the ice maker failed. We barely used it!. They replaced the entire fridge. Now, about 10 months later, the entire refrigerator failed spectacularly. The compressor in this new refrigerator failed. Do you guys think that this is how any product, let alone a high-end product, should perform? The freezer spontaneously defrosted and the refrigerator itself was like a warm day in Ft. Lauderdale. Funny enough, the thermostat display was all this time showing the internal temperatures at 0 degrees and 37 degrees respectively. So much for "Triple Cooling." What do you guys think about having a doctored thermostat in a refrigerator? Reminds me of that Audi scandal. Is this ethical? In any case, we called Samsung's "Elite" service line that they make available to buyers of this product. Their indifference to the situation was stunning and not once did anyone even bother to call us back. Last night after the technician they finally sent over left without being able to fix the fridge (9 days after the incident). I called the "elite" service line again. Their answers to some well-placed questions was telling. I asked, "What is the maximum amount of time, given that this refrigerator is under warranty, that Samsung will allow a customer in my situation to go without a refrigerator?" The supervisor, seemed unable or unwilling to answer the question. Finally, after I repeated the question several times, she let it slip that there was no maximum. Wow! I then asked her, "How was this elite service different from the service they offer for other products? She said it is the products that are elite, not the service. LOL! Well, I beg to differ (about the products, I mean :-)). So, guys, I know this note is long but is Family Hub actually Family Dud? Should you run the other way and buy instead any other standard refrigerator from any other brand? You are sure to end up more satisfied. It's day 10 now without a refrigerator. I will be following up with daily posts on their progress here as an experiment, so you guys can be the judge.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Refrigerator

    Posted
    Evanlangendonck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have had the refrigerator for approximately one month and so far are very happy with it. Although it is approximately the same size in square feet as our previous refrigerator/freezer, it seems much more spacious inside and holds a lot more. Transition from side by side to French door design is wonderful, much easier access. Love the French door design on freezer as well, much easier to access and organize than drawer freezer. All drawers and shelves in lower unit slide out for easy access. LED lighting is also nice. We are also enjoying Family Hub - displays our family schedule from google calendar right on front of refrigerator, as well as grocery list, which can also be accessed from smart phone or computer - easy to input needed items while you are in the kitchen and notice they are low in supply. My wife loves "All Recipes" link which displays her recipes in beautiful and easy to access form on front of refrigerator. Of course you can see the inside of the refrigerator from screen on door or from smart phone, cool but not of much use for us. You can also identify items in your refrigerator on screen, label and add expiration date - this works fine on refrigerator but not working well with phone. Displays a nice slide show on screen saver from photos that you can download from smart phone, will stream music from internet to include streaming on Bluetooth - will sync with some models of Samsung televisions to play on screen. Some of the features are not syncing well with smart phone and some are more trouble than worth for me, however love the calendar, shopping list, All Recipes, and slide shows. Love controls for refrigerator/freezer on door screen and can be monitored on smart phone, nice door open alarm. Does other things if you have the time, but we have three boys and work so time is precious. Overall wonderful refrigerator, a little costly, but my wife loves it. Purchased 5 year full warranty due to electronics.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    What a disaster....

    Posted
    Dave

    First, the product has some cool features and looks great. Also love the flex zone. But I had several people warn me about Samsung refrigerators and I should have listened. I bought this early summer and it already has crapped out. So far I have had a technician out twice (taking two days off) and neither time could fix it. This time they replaced the cooling unit but said freon is leaking somewhere. Technician had send in pictures of the unit to "prove" it was leaking internally. No clue what they can tell from looking at photos of the back but I will be now heading on week 3 with no refrigerator. I called customer service to ask how they were going to get this resolved and got absolutely nowhere. I complained about having to be this long without a refrigerator and the agent's response was that she once went 3 months without one. First, what kind of response was that and who would wait 3 months with no refrigerator. Second, give me a break! Finally, almost forgot she was the 3rd call I had to make to get someone that could legitimately speak English. The first 2 hit a thousand key strokes, put me on hold and kept transferring me to a number that had no live person and I would get connected. By the time I got this poor 3rd agent, my calm approach had elapsed. Take it from me, this refrigerator looks cool but the performance of Samsung is now something I am beyond. Do yourself a favor and buy another brand!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Would not buy again

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall this fridge cools very well and fast. It is also very nice looking. But that's about all I can say. It did not want to connect to my network upon getting it home. It wanted to connect to my bridged modem instead of my router. I finally unplugged my network and restarted to get it to see my network. The software was very difficult to set up and connecting to my phone took 2 hours. Once I got it working the only thing good about the interface was the shopping list. I have had this unit about 1.5 months and have already had problems with the ice maker. It stopped working and I had to reset it. When it does work it does not keep up with average use, I run out of ice all the time. The last software update prevents you from choosing your desired temp settings, you can only use their preset settings. Really!! It will not allow you to open a html link from your calendar for anything. I use it for meal planning and I put the url links in notes in the calendar, the links become non functioning. I cannot recommend this fridge. All in all I regret buying this thing. I have used Samsung products for years and find this fridge very disappointing. The only reason I am giving one star is because it is very quite and it cools well.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly good

    Posted
    Hazel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So this is change from side by side stainless fridge. Much more space and LOVE the adaption of 1:4 to fridge instead of freezer. Stainless is less painful than previous -- no long water streaks but some fingerprints. Again storage space is great but little stand up room for large items. Actually less of an issue than I would have thought. Wine rank is awesome but need screw on wine bottles because we can't find a cap that won't leak. Biggest irritation is the ice maker. I found another review on line that called it an ice N*z* (like soup Na*i from Seinfeld). We identify. Maybe 6 glasses of ice in 6 hour time frame. Lastly is the connectivity part. We are apple...it is not. That might make a difference. It seems like it needs work...the shopping list works sometimes, the "inside of fridge" shows minimal fridge. But it is different and a little fun. Hopeful it will work better with remote devices in future. Overall we like it and would buy again -- with the portable ice machine we have purchased!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great buy could be better

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Really my only two gripes with this fridge is mainly with it's integration with other devices and with Samsungs customer service. Customer Service: I had to call over 8 times to get one thing resolved, which I ended up fixing on my own by doing research. Each time I called, I got transferred a minimum of 5 times, sometimes back to the same dept that just transferred me. Each of them saying "that's this depts issue." App integration: Fridge is supposed to be able to work with ring pro. Which... it does. However it doesn't stay logged in longer then a few minutes. What's the purpose of having that if everyone I want to look at who's at my door I have to waste 5 minutes logging in (because it is actually that slow)... Should be integrated so that it stays logged in and there's an alert when someones at door giving you the option to view the video feed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for a smart home environment

    Posted
    Misty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Samsung Family Hub refrigerator was exactly as advertised. The simple instructions to get started was "computer illiterate proof" just make sure you activate the internet button on it and you'll be sailing right along. I love listening to my music station and the ability to watch my programs while in the kitchen. There's even a screen that shows where to place your items on the inside of the compartments. The bottom right door aka the Flex area temperature can be changed based on what you have like wines, cheese veggies etc! I consider this refrigerator to be a cool kitchen toy for the adults and to me well worth "The Black Friday" price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator

    Posted
    Carlos123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I don’t really know where to start as this refrigerator is awesome. It was a stretch for us to spend the money on it but it is so worth it. We keep finding new features and the refrigerator keeps surprising us. As an example, the screensaver is connected to the weather app and shows the outside conditions on the refrigerator screen (when raining, the screen shows it’s raining, etc). Also, with Pandora and other music apps on it, it’s great to just turn on the music while making dinner or entertaining friends and family. It functions great and has plenty of space, even though it is a counter depth refrigerator. I highly recommend it.

    I would recommend this to a friend





Product images, including color, may differ from actual product appearance.