Smart Thermostat Installation
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Description
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Removing your old thermostat
We'll remove your old thermostat and label the wires for installation or repair purposes.
Installing your smart thermostat
We'll install your smart thermostat, connect it to your home network, and install a decorative trim plate or standard thermostat base. Drill holes will be concealed beneath the provided wall plate.
Getting connected
We'll help you download the appropriate app for iOS, Android or Windows, and we'll register your smart thermostat, if necessary, to allow remote access via a smart device like a smartphone or tablet.
Final steps
We'll make sure your thermostat is working properly, testing both the heat and air conditioning. We'll also test your remote function and make sure your signal strength is good.
*Does not include network setup/optimization, or installation of device on a line voltage (120V or 240V) system or from the HVAC. Additional charges may be required for land travel beyond installation coverage areas.
Other
- Product NameSmart Thermostat Installation
- BrandGeek Squad®
- UPC400095251095
Customer rating
Rating 4.1 out of 5 stars with 186 reviews
(186 Reviews)Customer images
Rated 5 out of 5 stars
Nest Thermostat
Nest Thermostat
|Posted .Owned for 1 month when reviewed.Geek squad tried to install thermostat but wiring was incompatible. Had an electrician come to make some changes to the wiring and he installed the thermostat. Geek Squad guys used the visit to install a ring doorbell - very nice job.
I would recommend this to a friend
Sorry, there was a problem. Please try again later.Rated 1 out of 5 stars
Geek squad was a no show for original installation
Geek squad was a no show for original installation
|Posted .Owned for 1 month when reviewed.Geek squad was a no show for installation and has never rescheduled. Still not installed. Customer service is aweful. Tried contacting store, geek squad experience manager and store manager and its still not installed nor have I been contacted.
No, I would not recommend this to a friend
Sorry, there was a problem. Please try again later.Brand response from GeekSquadSupport
Posted .Thank you for taking the time to share this with us. With the temperature rising, we can certainly understand wanting to get your smart thermostat installed. We apologize about any inconvenience this has caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
LOUSY WORK!!!!!!
LOUSY WORK!!!!!!
|Posted .Owned for 3 weeks when reviewed.It took 4 attempts to get it installed properly. The reasons were all about lousy installers. No.1 didn't bring the thermostat saying he was not a deliveryman and left even though Best Buy set it up for him to bring it. No. 2 took off sick without ever letting me know so I sat here all day. No 3 was a couple of clowns who installed it on the wall and saying they didn't know how to program all its features including wi-fi so it didn't work. No. 4 did most of it but not all. I had to call Honeywell to get help finishing the install. I complained to Best Buy after each one and they just shrugged as if they knew that they didn't ever do a good job. Why don't you people get a new 3rd party to do this work instead of making the customer suffer????????
No, I would not recommend this to a friend
Sorry, there was a problem. Please try again later.Brand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your experience with us. With Summer still around, we can most certainly understand wanting to get a smart thermostat installed as it makes controlling the temperature in your home a breeze. While we are glad to hear that you were able to complete the installation, we apologize about the inconvenience that this caused you. We hope that you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Very poor service
Very poor service
|Posted .Owned for 1 month when reviewed.The technicians who came to install my thermostat did it incorrectly. The temperature of the house went up to over 90 and we have 2 kids 1 has autism’s. My wife spent 5 HOURS on HOLD until she got hold of someone. Two more technicians came the day after and after 30 minutes advised us to get a air conditioning specialist to fit it and send the bill to Best Buy ( we paid Best Buy over $100 to install ). We are still waiting for this bill to be paid, it’s been a few weeks and nobody from Best Buy has been in touch. Myself I think telling you this will make no difference, no compensation offered! I am waiting to talk to someone from the press and tell all my friends NOT to shop at Best Buy One totally annoyed former customer
No, I would not recommend this to a friend
Sorry, there was a problem. Please try again later.Brand response from GeekSquadSupport
Posted .Thanks for taking the time to upload a review. A smart thermostat is an exciting purchase, and we're honored that you came to us for the installation. However, the experience you have described is not at all what we intended, so it hurts to hear that we dropped the ball with this service. We're also not fans of our homes being at over 90 degrees, so it's understandable that your family isn't either, and would want that corrected as soon as possible. This is something we should have touched base with you on , so we apologize that this situation occurred, as well as that no one has been in touch with a solution. If you haven't already, please call (800) 304-1259 to work with our Geek Squad Client Care Team, so a case manager can be assigned and assist you throughout this process. If you already have a case manager, it's recommended that you reach out to them directly for a resolution.
Rated 5 out of 5 stars
Geek Squad installed my NEST thermostat quickly!
Geek Squad installed my NEST thermostat quickly!
|Posted .Owned for 3 weeks when reviewed.Geek Squad installed my NEST thermostat quickly and efficiently! Its functions were explained thoroughly and it is working beautifully. Trust the Geek Squad with you installation.
I would recommend this to a friend
Sorry, there was a problem. Please try again later.- Pros mentioned:Set up
Rated 5 out of 5 stars
Quick efficient installation
Quick efficient installation
|Posted .Owned for 1 month when reviewed.Pros mentioned:Set upAgent quickly mounted two thermostats and explained their usage
I would recommend this to a friend
Sorry, there was a problem. Please try again later. - Pros mentioned:Technicians
Rated 5 out of 5 stars
geek squad installed the nest thermostat efficient
geek squad installed the nest thermostat efficient
|Posted .Pros mentioned:Techniciansthe nest thermostat was installed connected to the wi fi,phones and tablet quickly, Instructions were given on usage and control.
I would recommend this to a friend
Sorry, there was a problem. Please try again later. - Pros mentioned:Gets the job done
Rated 5 out of 5 stars
installed my thermostat quickly
installed my thermostat quickly
|Posted .Owned for 1 month when reviewed.Pros mentioned:Gets the job doneProfessional installation. Great job. Thank you for your job.
I would recommend this to a friend
Sorry, there was a problem. Please try again later.
What experts are saying
2 answered questions about set up
Q: do you install nest pro thermostat
Asked by elaine
- Best answer: Yes... The installation is straight forward.
Answered by Sandman
Asked by GaryOz
- Best answer: No need transformer, it work with transformer that is into Unit Price installation, Ask me Reny HVAC Tech infosolrey@gmail.com
Answered by HVACTech