I took my monitor and cable into the store and explained to Lindsey @ Salisbury store, what I needed. She ordered the wrong cable. She gave me a picture of what she ordered. When I got home I looked at the picture and it was the wrong cable. She ordered a dvi cable and I needed a vga cable. I paid for rush shipping to have it shipped to my home. Called same day to cancel & order correct product. Zach @ Rehoboth store answered & assured me he ordered correct cable & cancelled incorrect one. Incorrect cable arrived. I called the Rehoboth store to speak with Zach, Stephanie answered and I explained to her what happened. She told me Zach was not there. I asked her when Zach worked again she told me she had no idea. She was rude and was not willing to help me. She told me to call customer service. On the phone with Customer service for over 1 hour, they connected me to the Geek Squad, they told me they connected me to the wrong department. I hung up and called customer service again. I was on the phone with customer service for over 1 hour again, they had no record of Zach's transaction. Customer service was unable to print shipping label for me to return the wrong product, the customer service rep told me I could go in to the Best Buy website and tried to walk me through how to print a return label. I went to your website and there was no record of my purchase in your system. She figured because I had ordered the cable in your Salisbury store, it was not in your computer system. Unable to print a return shipping label, I had to go back to Salisbury store to get a refund. I needed the cord, "Yesterday" for work! This transaction took over a week. What a fiasco! I had a poor experience with your customer service reps!