White Glove Experience

With an exceptional product, you should receive exceptional service. The Geek Squad White Glove Experience gives you exclusive services absolutely free with the purchase of select refrigerators (we'll call you within 24 hours of your purchase to schedule your first appointment). Highlights include:

  • Appointment dates/times that work for you
  • Pre-installation appointment to make sure everything is ready
  • Personalized installation that includes water line install (if required), connecting refrigerator to Wi-Fi network and much more
  • Individual learning session, so you understand your new product
  • Haul-away or relocate service for your older refrigerator
  • 12 months of dedicated phone and remote support


What's Included

  • Geek Squad White Glove Experience

Service Features

"On-Your-Schedule" Installation Preparation

Your schedule is our schedule, so you can pick the dates and times that work for you

A Geek Squad Agent will call you within 24 hours of your purchase to schedule a pre-installation appointment

During this appointment, the Agent will measure the path and space for your new refrigerator, and do a complete assessment of your home Wi-Fi network

"Personalized-For-You" Installation

We'll do a complete installation and connect your refrigerator to existing utilities in your home

We'll connect your refrigerator to your existing home network, or if required, upgrade your network so it supports your new product

We'll install and connect a water line, if required

We'll haul away your existing refrigerator, or relocate it within your home

You'll receive an individual learning session, so you'll know exactly how to use your product

"Dedicated-To-You" Support

A dedicated Geek Squad Agent will follow up within seven days after your installation to answer any questions and to make sure things went smoothly

You'll get 12 months of dedicated phone and remote support, so you can ask questions and get complex technical issues fixed

Important note: This sku cannot be purchased separately and will be automatically added to your order when you purchase select Samsung refrigerators. Additional parts and extensive labor are subject to extra charges.

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