TCL - 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
Series
QD-Mini LED - QM5KScreen Size Class
50"
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Highlights
- Key Specs
- Display Type: LED
- Resolution: 4K (2160p) (Refers to the number of pixels, both horizontally and vertically, used to capture video/images. The higher the resolution the finer the detail that can be seen.)
- Screen Size Class: 50 inches (The group size measurement of a screen. This differs from a screen size measured diagonally from corner to corner.)
- High Dynamic Range (HDR): true (An HDR-compatible 4K TV or other HDR-compatible product displays HDR video content when it's available from sources like 4K Ultra HD Blu-ray Discs and 4K streaming services.)
- High Dynamic Range Format: HDR 10+, HDR 10, Hybrid Log-Gamma (HLG) (There are a few HDR formats that tell the TV or other HDR-compatible product how to best utilize its capabilities to display HDR content. HDR technology can support one or multiple formats, each with various benefits to picture quality.)
- LED Panel Type: Mini-LED QLED
- Backlight Type: Full Array Local Dimming (Edge-lit: lights are on the edges of the display with ~10 zones of vertical LEDs. Direct-lit: lights are on the edges and behind the screen for more light uniformity than Edge-lit. Full array: direct-lit with local dimming for greater contrast with up to 100 zones of LEDs.)
- Refresh Rate: 60Hz (The number of frames per second the device can produce natively without enhancement. Higher rates help produce smooth, seamless pictures.)
- Motion Enhancement Technology: Motion Rate 240 (Proprietary technologies produced in addition to the Refresh Rate that smooth out faster moving pictures to reduce blur and pixelation.)
- Smart Platform: Google TV (Just like a computer, a smart TV needs an operating system (also called a smart platform) in order to access the Internet, connect with entertainment apps, and play streaming content. Some common TV smart platforms are; Roku TV, Android TV, and Chromecast.)
- Featured Streaming Services: Netflix, Prime Video, Max, Peacock, Hulu, Disney+, YouTube, YouTube TV, Vudu, Google Play Movies & TV, Spotify, Spotify (Streaming services and other programs are available on this device. Keep in mind, there may be more services supported than just those shown here.)
- Number of HDMI Inputs (Total): 3
- TV Tuner Type: ATSC, Clear QAM
- Works With: Google Home, Amazon Alexa, Apple Home (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Google Assistant, Amazon Alexa (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- General
- Brand: TCL
- Model Number: 50QM5K
- Product Name: TCL 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025)
- Color: Black
- Series: QD-Mini LED - QM5K (Part of a group of the same product type with similar features.)
- Model Year: 2025
- Dimensions
- Product Height With Stand: 27.4 inches
- Product Width: 43.7 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Depth With Stand: 11 inches
- Product Height Without Stand: 25.4 inches
- Product Depth Without Stand: 2.7 inches
- Product Weight With Stand: 20 pounds
- Product Weight Without Stand: 19.6 pounds
- Stand Width: 29 inches (The horizontal measurement of the stand/base, or the distance from the outside of one leg to the outside of the opposite leg, as it is attached to the product.)
- Stand Depth: 11 inches
- Adjustable Stand Width: false (Whether the stand can adjust to have more than one measurement either between the legs or the base itself.)
- Display
- Display Type: LED
- Resolution: 4K (2160p) (Refers to the number of pixels, both horizontally and vertically, used to capture video/images. The higher the resolution the finer the detail that can be seen.)
- Screen Size: 49.9 inches (Size of the screen, measured diagonally from corner to corner.)
- Screen Size Class: 50 inches (The group size measurement of a screen. This differs from a screen size measured diagonally from corner to corner.)
- High Dynamic Range (HDR): true (An HDR-compatible 4K TV or other HDR-compatible product displays HDR video content when it's available from sources like 4K Ultra HD Blu-ray Discs and 4K streaming services.)
- High Dynamic Range Format: HDR 10+, HDR 10, Hybrid Log-Gamma (HLG) (There are a few HDR formats that tell the TV or other HDR-compatible product how to best utilize its capabilities to display HDR content. HDR technology can support one or multiple formats, each with various benefits to picture quality.)
- Picture Quality Enhancement Technology: 4K HDR Pro
- LED Panel Type: Mini-LED QLED
- Backlight Type: Full Array Local Dimming (Edge-lit: lights are on the edges of the display with ~10 zones of vertical LEDs. Direct-lit: lights are on the edges and behind the screen for more light uniformity than Edge-lit. Full array: direct-lit with local dimming for greater contrast with up to 100 zones of LEDs.)
- Curved Screen: false
- Refresh Rate: 60Hz (The number of frames per second the device can produce natively without enhancement. Higher rates help produce smooth, seamless pictures.)
- Motion Enhancement Technology: Motion Rate 240 (Proprietary technologies produced in addition to the Refresh Rate that smooth out faster moving pictures to reduce blur and pixelation.)
- Closed Captioning: true (The text version of spoken audio displayed on the screen. Devices that can display closed captioning typically have the option to toggle the feature on or off.)
- Language(s) Displayed: English, Spanish, French (The available language options for displayed text or captions.)
- Features
- Smart Capable: true (Smart, or smart-capable devices are able to connect directly to your home network in order to stream content from the Internet, run Internet-based apps, or connect to other smart devices.)
- Smart Platform: Google TV (Just like a computer, a smart TV needs an operating system (also called a smart platform) in order to access the Internet, connect with entertainment apps, and play streaming content. Some common TV smart platforms are; Roku TV, Android TV, and Chromecast.)
- Featured Streaming Services: Netflix, Prime Video, Max, Peacock, Hulu, Disney+, YouTube, YouTube TV, Vudu, Google Play Movies & TV, Spotify, Spotify (Streaming services and other programs are available on this device. Keep in mind, there may be more services supported than just those shown here.)
- Screen Mirroring: true (Casts the screen of one device onto another wirelessly, using a common protocol (typically Bluetooth).)
- Screen Mirroring Technology: Apple AirPlay 2
- Content Sharing: Mobile to TV (The device is capable of connecting to another device in order to send or receive streaming content. Share content from your mobile device to your TV or vice versa.)
- Indoor Or Outdoor Use: Indoor (Indicates the appropriate environment product was designed to be used in.)
- Text-To-Speech: false (A system that converts language text into speech.)
- Video Description: true (Indicates whether the device features descriptive video service (DVS). This service provides narration of key elements in the program, such as actions, costumes, and scene changes, to help engage visually-impaired audiences.)
- V-Chip: true (Feature that blocks television programming if it has a content rating outside of the acceptable rating(s) configured by the user.)
- TV Tuner: Digital (The ATSC TV Tuner is a component built into conventional TV sets or other devices for receiving over-the-air broadcast TV without a cable/satellite box. Digital tuners may be purchased separately and connected to a device if it does not have one built in.)
- Connectivity
- Number of HDMI Inputs (Total): 3
- Display Connector(s): 1 x HDMI 2.1, 2 x HDMI 2.0 (The number and type of connectors used to connect to an external display.)
- Network Connector(s): 1 x LAN
- Audio Only Outputs: 1 x Optical digital audio, 1 x 3.5mm audio
- USB Ports: 1 x USB-A 3.0 (The number and type of USB ports the product has.)
- HDMI Audio Return Channel (ARC): eARC
- Wireless Connectivity: Wi-Fi, Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- TV Tuner Type: ATSC, Clear QAM
- RF Antenna Input: true (This input is used to connect devices such as antennas or cable boxes to a TV via a coaxial cable.)
- Number Of USB Port(s) (Total): 1 (The total number of USB ports including all generations and versions.)
- Wireless Networking Standard: Wi-Fi 5 (The wireless networking standard used by the device. Each iteration of the standard developed by the Wi-Fi Alliance corresponds to an existing IEEE 802.11 protocol; for example, standard 802.11ac (or AC) is termed Wi-Fi 5. Refers specifically to the standard the device is designed to use, but ultimately determines product interoperability and backward compatibility including previous versions.)
- Bluetooth Version: 5.4 (The Bluetooth specification formalized by the Bluetooth Special Interest Group. All versions of the Bluetooth standard are backwards compatible with previous versions.)
- Compatibility
- VESA Wall Mount Standard: 300mm x 300mm (VESA wall mount standards refer to the spacing of screw holes built into a TV in order to fit with standard TV wall mounts. These standards are implemented into most TVs and monitors.)
- Works With: Google Home, Amazon Alexa, Apple Home (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Google Assistant, Amazon Alexa (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
- Power
- ENERGY STAR Certified: false (Devices carrying the ENERGY STAR service mark, such as computer products and peripherals, kitchen appliances, and other products, generally use 20% to 30% less energy than required by federal standards.)
- EPEAT Qualified: false (The Electronic Product Environmental Assessment Tool (EPEAT) was designed to provide an environmental assessment tool for purchasers. In order to qualify for EPEAT, a product must meet all 23 required criteria.)
- Estimated Annual Operating Cost: 50 United States dollars (Predicted cost of operating the product under average conditions for one year.)
- Estimated Annual Electricity Use: 500 kilowatt hours (Predicted amount of electricity needed to operate the product under average conditions for one year.)
- Rechargeable Battery (Remote Control): false
- Battery Size (Remote Control): AAA (The battery size required for operation.)
- Number Of Batteries Required (Remote Control): 2
- Number of Batteries Included (Remote Control): 2
- Included
- Stand Included: true
- Warranty
- Warranty - Parts: 1 year limited
- Warranty - Labor: 1 year limited
- Box Dimension
- Height: 30.5 inches
- Width: 49.8 inches
- Depth: 5.7 inches
- CubicDimension: 8658 inches
- Other
- UPC: 846042064606
TCL QM5K Series Smart TV, The New Definition of Affordable Premium, is ideal for fast action movies, sports, and next level gaming TCL’s Halo Control System that includes the New Super High Energy LED Microchip, Condensed Micro Lens, Micro OD Reduced Optical Distance, High Contrast HVA Panel, Enhanced QLED, Zero Delay Transient Response, Bi-direction 23-bit Backlight Controller, and Dynamic Light Algorithm for Stunning “Halo-Free” Images. With Up to LD500 Precise Dimming Series and High HDR Brightness, you’ll experience pure black levels and a great picture in virtually any room lighting environment. TCL's AIPQ Processor, an advanced processor optimizing each scene with machine learning, provides an unrivaled cinematic experience. Motion Rate 240 provides smooth video playback and with TCL's Game Accelerator 144 and Auto Game Mode, gameplay is blistering fast, keeping you ahead of the competition.
- QD-Mini LED: This premium level of Mini LED TV, now with the new TCL Halo Control System, ensures a high-quality viewing experience.
- TCL Halo Control System: An advanced technology suite that includes the new super high energy LED microchip, condensed micro lens, micro-OD reduced optical distance, high contrast HVA panel, enhanced QLED, zero delay transient response, bi-direction 23-bit backlight controller, and dynamic light algorithm for stunning “halo-free” images.
- Up To LD500 Precise Dimming Series: Up to LD500 Precise Dimming Series provides amazing black levels with up to 500 precisely controlled local dimming zones.
- High HDR Brightness: Q51K models produce brighter images for enhanced viewing experience for all your favorite games, sports, movies, and TV shows.
- QLED: Rich, vibrant, and amazingly accurate colors bring images to life.
- 4K UltraHD Resolution: Experience incredible detail with 4X the resolution of 1080p Full HDTVs.
- Game Accelerator 144: Win the game with up to blistering fast 144 VRR, creating lag-free gaming.
- TCL AIPQ Processor: Harnessing the power of AI to finely control picture clarity, contrast, color, motion, upscaling, and backlighting, all dynamically, based on the incoming video signal.
- Motion Rate 240 With MEMC Frame Insertion: Combines multiple motion enhancement technologies for best-in-class motion clarity.
- HDR Pro+ With HDR10+, HDR10, & HLG: Enjoy enhanced contrast, accurate colors and fine details utilizing advanced HDR formats.
- Dolby Atmos Audio: Advanced spatial audio processing found in movies, TV shows, and video games.
- DTS Virtual:X: Advanced audio post-processing for your everyday content offering an immersive 3D sound, all from just your TV speakers.
- Auto Game Mode (ALLM): Automatically enables game mode for the lowest possible input lag and latency for an unmatched gaming performance.
- Ultra Slim Design: The QM5K’s stunning picture quality is complemented by the beautiful ultra slim design with integrated cable management and easy access to HDMI and USB ports.
- Google TV Smart OS With Backlit Voice Remote: Discover new movies and shows from across your subscriptions and content available to you. Suggestions based on what you’ve watched and what interests you make it easier to find your next favorite, all from your voice remote.
- Bluetooth Personal Audio: Pair your favorite Bluetooth headphones to the TV for a private listening experience.
- 3 HDMI Inputs Including One With eARC: Three high-speed HDMI inputs for the best connection to gaming consoles, set-top boxes, AV receiver, and more.
- Wi-Fi 5: Fast Wi-Fi performance for your high-speed internet connection.
- Google Chromecast Built-In: Works with the streaming apps you know and love: enjoy TV shows, movies, videos, songs, games, sports and more from thousands of apps.
- Apple AirPlay 2: Share videos, photos, music, and more from Apple devices to your smart TV.
- Works With: Amazon Alexa, Google Assistant, Apple HomeKit: Use your voice to control your TV using the most popular voice assistants.
- QD-Mini LED: This premium level of Mini LED TV, now with the new TCL Halo Control System, ensures a high-quality viewing experience.
- TCL Halo Control System: An advanced technology suite that includes the new super high energy LED microchip, condensed micro lens, micro-OD reduced optical distance, high contrast HVA panel, enhanced QLED, zero delay transient response, bi-direction 23-bit backlight controller, and dynamic light algorithm for stunning “halo-free” images.
- Up To LD500 Precise Dimming Series: Up to LD500 Precise Dimming Series provides amazing black levels with up to 500 precisely controlled local dimming zones.
- High HDR Brightness: Q51K models produce brighter images for enhanced viewing experience for all your favorite games, sports, movies, and TV shows.
- QLED: Rich, vibrant, and amazingly accurate colors bring images to life.
- 4K UltraHD Resolution: Experience incredible detail with 4X the resolution of 1080p Full HDTVs.
- Game Accelerator 144: Win the game with up to blistering fast 144 VRR, creating lag-free gaming.
- TCL AIPQ Processor: Harnessing the power of AI to finely control picture clarity, contrast, color, motion, upscaling, and backlighting, all dynamically, based on the incoming video signal.
- Motion Rate 240 With MEMC Frame Insertion: Combines multiple motion enhancement technologies for best-in-class motion clarity.
- HDR Pro+ With HDR10+, HDR10, & HLG: Enjoy enhanced contrast, accurate colors and fine details utilizing advanced HDR formats.
- Dolby Atmos Audio: Advanced spatial audio processing found in movies, TV shows, and video games.
- DTS Virtual:X: Advanced audio post-processing for your everyday content offering an immersive 3D sound, all from just your TV speakers.
- Auto Game Mode (ALLM): Automatically enables game mode for the lowest possible input lag and latency for an unmatched gaming performance.
- Ultra Slim Design: The QM5K’s stunning picture quality is complemented by the beautiful ultra slim design with integrated cable management and easy access to HDMI and USB ports.
- Google TV Smart OS With Backlit Voice Remote: Discover new movies and shows from across your subscriptions and content available to you. Suggestions based on what you’ve watched and what interests you make it easier to find your next favorite, all from your voice remote.
- Bluetooth Personal Audio: Pair your favorite Bluetooth headphones to the TV for a private listening experience.
- 3 HDMI Inputs Including One With eARC: Three high-speed HDMI inputs for the best connection to gaming consoles, set-top boxes, AV receiver, and more.
- Wi-Fi 5: Fast Wi-Fi performance for your high-speed internet connection.
- Google Chromecast Built-In: Works with the streaming apps you know and love: enjoy TV shows, movies, videos, songs, games, sports and more from thousands of apps.
- Apple AirPlay 2: Share videos, photos, music, and more from Apple devices to your smart TV.
- Works With: Amazon Alexa, Google Assistant, Apple HomeKit: Use your voice to control your TV using the most popular voice assistants.
Whats Included
- Remote Control
- Power Cable
- TV Stand
- Warranty Info
- Quick Start Guide
- Remote Control
- Power Cable
- TV Stand
- Warranty Info
- Quick Start Guide
Disclaimers
- Web-based services and content require high-speed Internet service. Some services may require a subscription.
- Web-based services and content require high-speed Internet service. Some services may require a subscription.
A: This was my question and, now having received the TV and placed the legs on the TV, it only has one placement for them. It is 33.5 inches wide. All other websites have the correct stand dimentions, except Best Buy.
Q: Facing the front of the TV, which side is the power cord on?
A: Left Side
Q: How are the viewing angles? Looked at other cheaper TCL models and all seem to be pretty poor.
A: The frame on this TV is pretty thin. So it offers multiple viewing angles. You could almost stand side to side with the TV and still see all the pictures on the TV.
A: You can program the TV to power on to the last used input. In order for the TV to power on to the last used Input, you would go to the following: Settings>System>Power&Energy>Power On Behavior>Last Used Input. Hope this helps! Thank you, TCL Customer Support
Q: Does it have a sleep timer?
A: This TCL TV features a sleep timer that can be found in the settings menu. Hope this helps! Thank you, TCL Customer Support
Q: Are the legs on the TV movable for size adjustment?
A: This 50 inch TCL TV only has one option for feet placement. The feet spacing to fit on a stand is 33.5 inches. Hope this helps! Thank you, TCL Customer Support
A: This TCL TV features VRR up to 144Hz. Hope this helps! Thank you, TCL Customer Support
Q: What are the internal speaker specs? How many?
A: This TCL TV features DTS Virtual:X. It also supports the following audio processing: Dolby Atmos, Dolby Digital +, Dolby Digital, and PCM. The internal speakers are 40W (2 x 10W +20W). Hope this helps! Thank you, TCL Customer Support
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TCL QM5K Series Smart TV, The New Definition of Affordable Premium, is ideal for fast action movies, sports, and next level gaming TCL’s Halo Control System that includes the New Super High Energy LED Microchip, Condensed Micro Lens, Micro OD Reduced Optical Distance, High Contrast HVA Panel, Enhanced QLED, Zero Delay Transient Response, Bi-direction 23-bit Backlight Controller, and Dynamic Light Algorithm for Stunning “Halo-Free” Images. With Up to LD500 Precise Dimming Series and High HDR Brightness, you’ll experience pure black levels and a great picture in virtually any room lighting environment. TCL's AIPQ Processor, an advanced processor optimizing each scene with machine learning, provides an unrivaled cinematic experience. Motion Rate 240 provides smooth video playback and with TCL's Game Accelerator 144 and Auto Game Mode, gameplay is blistering fast, keeping you ahead of the competition.
TCL QM6K Series Smart TV, The New Definition of Affordable Premium, is ideal for fast action movies, sports, and next level gaming TCL’s Halo Control System that includes the New Super High Energy LED Microchip, Condensed Micro Lens, Micro OD Reduced Optical Distance, High Contrast HVA Panel, Enhanced QLED, Zero Delay Transient Response, Bi-direction 23-bit Backlight Controller, and Dynamic Light Algorithm for Stunning “Halo-Free” Images. With Up to LD500 Precise Dimming Series and High HDR Brightness, you’ll experience pure black levels and a great picture in virtually any room lighting environment. TCL's AIPQ PRO Processor, an advanced processor optimizing each scene with machine learning provides an unrivaled cinematic experience. 144Hz native panel refresh rate with Motion Rate 480 focuses on best-in-class motion clarity producing smooth video playback. With TCL's Game Accelerator 240 and Auto Game Mode gameplay is blistering fast keeping you ahead of the competition. TCL QM6K TVs feature Dolby Atmos, DTS Virtual:X, and an all new ONKYO speaker system with a built-in subwoofer* for high performance spatial sound. TCL QM6K Series Smart TVs are the new definition of Affordable Premium.
TCL Q5 Class Smart TVs combine premium picture technology with outstanding value for endless entertainment. QLED Quantum Dot technology and HDR PRO+ with Dolby Vision you can enjoy enhanced contrast, accurate colors and fine details utilizing all the most advanced HDR formats with Motion Rate 240 with MEMC frame insertion for exceptional motion clarity. Direct LED Backlight produces bright images for an enhanced viewing experience for all your favorite movies and TV shows. Beyond movies and TV shows, you can get in the game with Game Accelerator 120 together with Auto Game Mode for the lowest latency for a more responsive gameplay without lag, designed to keep you at the top of any leaderboard. Including Dolby Atmos and DTS Virtual:X, TCL Q5 TVs provide a complete audio package. TCL Q5 Class Smart TVs: Compelling Color and Choice.
The LG OLED B5 is a premium watching experience that offers more than meets the eye. You'll be able to keep pace with the action with a native 120Hz refresh rate for smoother movement whether you're gaming or watching sports. Entertainment extras like Dolby Vision*, Dolby Atmos¹ and FILMMAKER MODE give you the big-picture experience straight from your couch. Enjoy outstanding picture powered by the α8 AI Processor, which uses AI to detect what you're watching and automatically improves the picture and sound quality of whatever you're watching. Search less and stream more, thanks to the next generation of AI technology from LG webOS 25. With Quick Cards, group your favorite apps into categories and even have instant access to over 300 free channels with LG Channels.² All LG OLED TVs have NVIDIA G-Sync, AMD FreeSync Premium and VRR to further improve gaming quality. And four HDMI 2.1 inputs allow you to plug in all the devices you need for the win. Whether you game on consoles or on the cloud,³ the LG Game Dashboard and Game Optimizer put all the control at your fingertips.
| Pros for TCL - 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025) | |||
|---|---|---|---|
| Picture Quality, Brightness, Setup Ease, Black Level, Weight | Picture Quality, Setup Ease, Refresh Rate, Gaming Performance, Responsiveness | Picture Quality, Price, Ease of use, QLED, Setup | Picture Quality, Setup Ease, Black Level, Brightness, OLED Quality |
| Cons for TCL - 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV with Google TV (2025) | |||
| Gaming Performance, Refresh Rate, Viewing Angle | Brightness | Speed, Connectivity | Remote Control |
Specs
Reviews
Customers are saying
Customers love the 50" Class QM5K Series 4K UHD HDR QD-Mini LED Smart TV, especially its excellent picture quality, brightness, and deep black levels. Many also appreciate how easy it is to set up and its lightweight design. Some customers feel the TV could be improved with better gaming features, viewing angles, and a higher refresh rate.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
This TV can do it all! KUDOs to BEST BUY staff!
I own 3 TCL TVs bought 5 years apart. This is my 4th. All work flawlessly. I got this 50" TCL QM5K TV on sale for a great price. It appears to be a Best Buy exclusive. I use this as a computer monitor and a TV in my office. With a little tweaking it has crystal clear text and images as a monitor. I tried using a TCL 4 series as a monitor. Excellent budget TV but as a monitor -NOPE, ghosted text and just not precise enough. This TV is a work horse. Great gaming monitor but you are limited to 60fps because of the refresh rate. The compromises over the larger QM series are fewer dimming zones, a slightly less powerful image processor and a 60hz panel. I think because of this standard definition processing is a little 'blotchy' but imminently watchable, depending on the source but with higher resolution in HD and UHD the picture is what you'd want from a QLED TV. Blac levels are black. No blooming. See the dandelion photo. It has a very low glare screen. Minimal reflections. Picture is bright even in a sunlit room. The sound is actually quite good for a TV. No bass of course. The images I included are very close to the actual display. Yours may vary. Additionally, I'm a ROKU fan but the built in Google interface is admittedly very good; very snappy. I had an extra ROKU stick that has all my logons and preferences already installed or I would use the the Google interface. I also hope all Best Buy staff are as responsive as this store. I wanted this TV but was sold out at the time. I went back a couple days later and they had two just come in still in plastic wrap buried in a 'Jenga' looking palette. The sales person politely said, "I can't sell you those yet". I asked to speak to a manager and explained I am here to buy this TV not just look. At first he also said couldn't do it - not yet in inventory. I explained but if I wait they could be sold when I come back later. He said hang on a minute and left to check if they were reserved for online orders. They were not. Rather than pass up the sale the manager deviated a bit from their usual process and carefully removed the TV from the stack, logged it into inventory on the spot and said get your vehicle and we'll have it for you out front. Outstanding customer service! I knew they could have stuck with their rules but instead they made the sale. Thank you to that manager and thanks to Best Buy. Also, this isn't the first time staff at my local Best Buy have worked with me to do what they could to make a sale I was happy with or offer an unsolicited suggestion that saved me money and lowered their profit but increased my loyalty. I'll always check with Besy Buy before looking online. They are often higher on little things but usually match online prices with big ticket items. And easy returns. That instant response to the customer is lost if we lose our 'brick and mortar' stores.
Posted by Wilsonfg59
- Rated 5 out of 5 stars
Amazing budget TV option!
After the setup of the TCL 50" QM5K TV, ran into slight minor issues that were definitely solveable such as artifacts and some pixelation on the picture quality display. User interface speed has some lag on powerup, but was manageable by waiting a few seconds + by disabling some apps you won't use. Intelligent picture setting isn't good on default settings, but once you set the brightness to 50 and to "Brightness+", the picture is amazing! With that all said, picture and audio is crystal clear! Remote is simple and user friendly but doesn't have a dedicated forward-pause-rewind button. This is an amazing budget option I would definitely recommend to anyone looking for more value in their TV choices.
Posted by KyleXY
- Rated 5 out of 5 stars
Best budget gaming 4K TV on the market
If you need a gaming tv and are okay with 60fps this is THE TV to get at this price point. Absolutely STUNNING quality, and the lag input isn’t terrible. It performs very similar to my basic 1080p gaming monitor. I HIGHLY RECOMMEND THIS TV FOR BUDGET SET UPS. Unfortunately the speakers aren’t great so if you want better quality a speaker system will be needed for an upgrade. I’ll probably eventually upgrade from this unit when the PS6 releases but this is perfect for PS5/Xbox Series/Switch2. If you want better frame rate you’ll have to purchase the larger sizes of this tv model but it is worth it for the price point. I got this unit when it was on sale for $299
Posted by KaiX
