About this item
Equipped with an advanced USB-C E-Mark chip, this multi-monitor mini dock is compatible with USB4 hosts and devices, featuring everything you need, from triple video outputs to 10Gbps USB ports, as well as 100W Power Delivery pass-through charging. This USB-C mini dock supports DisplayPort 1.4 and Multi-Stream Transport (MST), giving you the ability to create a dual or triple 4K workstation with two HDMI and a DisplayPort output. It provides three USB SuperSpeed 10 Gbps ports (2 USB-C and 1 USB Type-A) for peripheral connectivity or downstream charging, an SD & microSD 4.0 memory card reader/writer to manage your media files, and a Gigabit Ethernet port to access a wired network. It also supports Power Delivery 3.0, providing up to 100W pass-through charging to power the connected peripherals and charge your host laptop with a USB-C power adapter.
11-in-1 Functions
All the connections you need for maximum productivity.
E-Mark chip
Advanced USB-C E-Mark chip integrates USB4, Thunderbolt 3 and Thunderbolt 4 compatibility.
4K HDMI output
2-port HDMI and DisplayPort support a maximum display resolution of 4K60Hz when using only a single port. When using 3 ports at the same time, it supports up to 4K30Hz.
Triple 4K display support
Create a dual or triple 4K workstation with two HDMI and a DisplayPort output on compatible USB-C laptops with DisplayPort 1.4 and Multi-Stream Transport (MST).
Connect a high-refresh gaming monitor
Supports 144 Hz at 1440p QHD resolution via HDMI or 1920 x 1080 @ 240 via DP Port for a smooth gaming experience with sharp images.
Three SuperSpeed USB 10Gbps data transfer ports
1 USB-C and 2 USB Type-A for peripheral connectivity or charging.
SD & microSD 4.0 memory card
Allows for external memory access up to 2TB and UHS-II supports up to 312MB / s speeds.
High-speed ethernet port
Easily add a wired network connectivity with the Gigabit Ethernet port.
Quick setup
Use the device immediately - no driver installation required.
* Only Windows is compatible with multiple displays. On macOS, the extended monitor will have the same screen. * The number of expanded displays and resolution will vary depending on the GPU performance of the PC.
What's Included
1 - JCD397 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock
1 - Quick Installation Guide (QIG)
Manuals & Guides
Quick Start Guide
Product Datasheet/Brochure
Key Specs
Maximum Number of Displays Supported3Maximum Supported Resolution4K (2160p), Full HD (1080p)Number of DisplayPort Outputs (Total)1Passthrough PowerYes
General
Product Name4K60 Elite USB-C Triple-Monitor 10Gbps Mini DockBrandj5createModel NumberJCD397ColorSpace GreyColor CategorySpace Gray
Display
Maximum Number of Displays Supported3Maximum Supported Resolution4K (2160p), Full HD (1080p)Maximum Supported Refresh Rate240Hz
Ports
Display Connector(s)1 x DisplayPort, 2 x HDMINumber of DisplayPort Outputs (Total)1Number of HDMI Ports (Total)2Number of VGA Ports0Number Of Ethernet Ports1Number of USB Ports (Total)4USB Ports2 x USB-A 3.2, 2 x USB-C 3.2Headphone JackNoMicrophone InputNoMemory Card SlotYesMemory Card TypemicroSD, Secure Digital
Power
PoweredYesPower Supply IncludedNoPower Supply InputUSB Type CMaximum Input Power100 wattsPassthrough PowerYesPower Supply OutputUSB Type CMaximum Output Power100 watts
Compatibility
System RequirementsAvailable USB-C port that supports DisplayPort alternate mode and USB Power Delivery 2.0 or 3.0. The host device must support Multi-Stream Transport (MST) and DisplayPort 1.4 to achieve triple-monitor configuration.Brand CompatibilityMacBook Air 13 2019 or later, MacBook Pro 15 2017 or later, MacBook Pro 16, iPad Pro 11/12 2018 or later, Surface Pro 7, Surface laptop 3, etc.Model CompatibilityMacBook Air 13 2019 or later, MacBook Pro 15 2017 or later, MacBook Pro 16, iPad Pro 11/12 2018 or later, Surface Pro 7, Surface laptop 3, etc.
Features
Cable Lock SlotNoneMaterialAluminumIndicator Light(s)No
Dimensions
Product Height5.83 inchesProduct Length0.67 inchesProduct Width2.17 inchesProduct Weight0.27 ounces
Warranty
Manufacturer's Warranty - Parts2 year limitedManufacturer's Warranty - Labor2 years limited
Other
UPC847626005800
Search
Q: QuestionCan this device work with Macbook Air M2 with dual monitor?(2 answers)
A: AnswerUnfortunately not, Macs do not support MST protocol. The display output is limited to mirrored mode when connected.Answered by J5create Team
Q: QuestionWill this work with a Lenovo Legion Pro 5i and keep it powered/charging?(1 answer)
A: AnswerBecause the Legion Pro 5i laptops can use 135W or more and the j5create hub has a PD rating of 100W the laptop may not receive enough power. I recommend reaching out to the computer manufacturer to verify combability. Thank you.Answered by J5create Team
- A: AnswerIn order to have the audio output through the device that you would prefer, it will require that you change the "Default playback device" for your computer. Click on the Windows 10 Start button, select Settings > Select System > Select Sound. From the drop-down menu under “Choose your output device”, select a device. E.g. Speakers (USB Audio), (Speakers (Realtek(R) Audio). Move the volume bar under “Master Volume” until you hear audio coming through your preferred playback device. At this point, the audio should play through the device that was selected.
Answered by J5create Team
- A: AnswerThe 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock should work for dual monitors with your HP Envy laptop, provided the following conditions are met: Check if your laptop's Thunderbolt USB-C ports explicitly support DisplayPort Alternate Mode (DP Alt Mode) with MST. Thunderbolt ports generally support DP Alt Mode and often MST, but it's good to verify in your laptop's specifications or documentation. If your HP Envy doesn't support MST, the dock may still work in mirror mode or only one monitor may function.
Answered by J5create Team
Q: QuestionWill this work on a ASUS Vivobook Pro ?(1 answer)
A: AnswerThe JCD397 requires a USB-C port with the following features to utilize all its functions: DisplayPort Alt Mode: For video output to external monitors. Power Delivery (PD): For passthrough charging up to 100W. The Asus computer will also need to support Multi-Stream Transport (MST) and DisplayPort 1.4: To achieve triple-monitor configuration. Please refer to the manufacturer of your computer for more information about your device.Answered by J5create Team
Q: QuestionWill this work with my Lenovo Thinkpad T580?(2 answers)
A: Answerdo you have the official site to continue downloading the drives? I searched the SKU and this model is not appearingAnswered by Anonymous
- A: AnswerThe 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires a computer to support DisplayPort v1.4 alternate mode to transmit audio and video signals, USB Power Delivery 2.0 or 3.0 to allow pass-through charge and Multi-Stream Transport (MST). The MST is needed to achieve triple-monitor configuration. Without MST support, can only connect to one additional monitor. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Answered by J5create Team
- A: AnswerDepends on the power requirements for the External Hard Drive. It may requires additional power to run it. The USB-C power-in port (PD 3.0 100W) may help a little, since it will allow additional power to the USB ports when it's connected to a power brick.
Answered by J5create Team
Review Summary
Rating 4 out of 5 stars with 199 reviews
4.0Rating by feature
- 3.9Value
Rating 3.9 out of 5 stars
- 4.1Quality
Rating 4.1 out of 5 stars
- 4.4Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the compact size, ease of use, and variety of ports available on the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. They appreciate that it works as advertised and allows them to easily set up multiple monitors and connect various devices. However, some customers have concerns about the product's temperature and power requirements, as well as its compatibility with certain operating systems and its price.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
j5create - 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock - Space Grey
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