KitchenAid - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Stainless steel

We purchased a brand new Kitchenaid dishwasher in a brand new home. The dishwasher never worked, we had 3 service calls, they replaced motor and the power board, and now they won't replace the unit. Here's how it played out... We closed on a brand new house early January 2018 with all new Kitchenaid appliances (Refrigerator, Range, Range Hood, Microwave, Dishwasher). This dishwasher never worked, it would not circulate or dissolve the soap, nor would it dry at all (it is supposed to have heated dry, and yes, we filled the Rinse Aid with their suggested brand before ever running it). Whirlpool/Kitchenaid sent a service tech three separate times to work on it. The motor was replaced, and the power board was replaced, but it still doesn't circulate or dissolve the soap, nor does it dry at all, same exact issues as stated above (see the attached photos for proof). After one month of going through this process, we spoke with customer service and requested a replacement. Then had to wait another 2-3 business days for someone to hopefully approve the replacement. Robin (refused to give her last name because she obviously knew they were in the wrong) from Whirlpool/Kitchenaid finally got back to us and determined that they would NOT replace the dishwasher. At this point, we have NEVER been able to use this dishwasher. We also found out through this painful process that this particular model has been discontinued, and Whirlpool/Kitchenaid also has a "service flash" on this unit (something related to a defect with the upper rack system), which was told by their direct tech line to the onsite service tech. This unit, ours in particular, is obviously a "lemon" and needs to be replaced. We are shocked and distraught that Whirlpool/Kitchenaid would not back their own product, especially with the "Kitchenaid" brand which is supposed to be their higher end brand. It is appalling how this company operates and conducts business, and how they've treated us as true Kitchenaid customers. Please keep in mind that this is a brand new house with all brand new appliances, and the builder wanted to install FRIDGEDAIRE PROFESSIONAL SERIES appliances, but we specifically requested and paid for KITCHENAID, which is turning out to be the biggest mistake we could have made. All we wanted was a working dishwasher, which we never got, now we have to go out and purchase ANOTHER one on our own, because Whirlpool/Kitchenaid will not back their own products, which is a total disgrace. We cannot understand for the life of us how ANY company could leave their customer with a brand new non-functioning dishwasher!!! BASED ON OUR PERSONAL EXPERIENCE WITH THEIR CUSTOMER SERVICE (OR BLATANT LACK THEREOF), WE CANNOT RECOMMEND ANY KITCHENAID OR WHIRLPOOL PRODUCTS TO ANYONE FOR ANY REASON.

I purchased this dishwasher on Black Friday for $500, and for that price, I am quite happy. It's very quiet, especially compared to some $300 low-end dishwashers I've used in the past, though probably not as quiet as a $1200 Bosch. Basically, unless you are in a 300 sqft apartment, you won't hear this running from another room. The top rack is adjustable, so you can lower it if you have tall cups, or raise it if you have tall platters in the bottom rack. It also has a single light in the top right corner of the face that indicates when it is running and when it is done, so that you don't have to guess when it is finished or walk over to it to listen. I will say, in order to get the most out of this dishwasher, you will need to use higher end dishwashing detergent. I refuse to pre-wash my dishes, because that defeats the purpose of a dishwasher, so having dishes come out clean without pre-washing is very important to me. The off-brand liquid stuff we used to use did not get the dishes consistently clean, so before I gave this 2 stars, I decided to try Cascade Platinum packs, and now the dishes come out consistently clean. I will try to back down to the slightly cheaper Cascade Complete packs when the Platinum packs I have run out. I will warn that you must be careful putting the handle on when installing. One side slipped while I was reaching for a tool, and it left a HUGE GOUGE in the stainless steel surface that I now have to cover up with a big Dirty/Clean magnet. Basically, if you don't keep FULL FORWARD pressure on the handle until it is fully secured, it will slip and scratch the surface. This could have been designed way better to prevent this from happening by simply having a lip to allow the handle to "hang" there, or having the instructions tell you to put the handle on before standing the upright! Without this error on the part of the manufacturer, this dishwasher would be 5 stars all day long. Unfortunately, that gouge is now a giant eyesore that I have to live with.

After extensive research, we purchased this dishwasher in hopes of having an excellent experience based on consumer reviews, however our experience has left us questioning the quality of this dishwasher. We have had the dishwasher since January 19th of this year and not once has this dishwasher dried properly. Since it remains wet inside, the dishwasher has developed a moldy/musty smell which is very strong once you open the door and this dishwasher has only been in use for three weeks. We have condensation and water droplets ranging from a bead of water to approximately an inch in diameter coating every stainless steel wall, inside door, and bottom of the dishwasher. This foul smell is due to the residual water remaining in the dishwasher. This stagnant water will lead to bacteria growth and will possibly leave us with contaminated dishes after a cleaning cycle has been performed. We have used the pods and rinse aid recommended by Kitchenaid. Our experience with this dishwasher is that regardless of the cycle which we select combined with using the heat dry or extended heat dry options we are left with wet dishes and the entire interior of the dishwasher remains wet too. Water is not leaking nor is it pooling at the bottom, so it does not appear to be a drainage issue. We have not interrupted the cycle at any time by pausing or canceling the cycle. We have not opened the dishwasher door at any time during the cycle nor have done so immediately after the cycle is completed. Typically, we run a dishwasher cycle between 7:00pm - 10:00pm and do not open the door until the next morning or evening. We are questioning whether this a heating element issue and if a replacement would resolve our current issue.

The dishwasher does not clean/wash, does not dry, and does not perform at all. The instructions said for best results use pods. It does not discourage from using gel or powered detergent. The dishwasher takes over 3 1/2 hours for normal cycle. It takes longer because, according to the manual, it uses less energy. However who has over 3 hours to wait for clean dishes when these days everything is done in nano seconds with an app. This is a piece of junk disguised with nice design, shiny sterling silver and handle. But truly a hunk of metal with options that you don’t need such as delayed washing for 2,4, 6 hours. I would just prefer a simple dishwasher that does what it’s supposed to do: wash and dry dishes. I am sorry to say the “Made in America” label is a sticker that’s slapped on a product and charges more for a non performing appliance. I hope I can return this product, although the previous reviewer Mike wrote that Kitchen Aid does not stand by its products. Very disappointing that Best Buy doesnt know that this item has been discontinued due to malfunction and still offers it to customers.

I have the KDTE104ESS2 (which is no longer on the website- but is nearly identical to this model- I’m guessing mine was last years model) I purchased it from, and had BestBuy install it in December of 2016. For a 16 month old product, and one in this price point, and for having a stainless steel tub and Nylon racks; it’s racks should not be rusting in several places already! Customer Service is sending me replacements but it still shouldn’t be falling apart this fast. Especially considering since I use the recommended detergent pods and rinse aid. It does a good job cleaning dishes and pans - there’s the occasional pot or dish that you have to run through twice - , however it takes a very long time- but I suppose that complaint is with Energy Star. I do not understand how it is using ‘less rescources’- Sure it may only use 2 gallons of water per hour- BUT a cleaning cycle takes 2.5 hours! Wouldn’t it be better to use 5 gallons of water per hour and only run for 1 hour? On paper the Gallons per hour look better but this whole claim of being ‘More Efficient and Using Less Rescources’ is load of bull. It has to be using more electricity than our old unit.

We’ve had this dishwasher about three weeks at this point, and so far, it is excellent in every respect. Most notably, it does its job well: dishes come out crystal clean. The prior dishwasher left glasses hazy, but we chalked it up to water quality. We were wrong. The KitchenAid leaves glasses like new. Other considerations:The exterior truly is fingerprint-proof, which was a deciding factor between it and a less expensive KitchenAid. The interior is spacious and well-designed. It’s very quiet when in operation. It’s so quiet that we don’t even hear it when it’s running. In contrast, we would only run the prior dishwasher overnight because it made too much noise if we were watching television. Only one minor issue. The controls weren’t very responsive the first day that we had it. For the next load, they worked exactly as expected even though we did nothing different. Not sure how to explain that. Overall, we’ve been so pleased that I’ve already started dreaming about replacing our other appliances with KitchenAids.

I LOVE this dishwasher! We bought it to replace a 14 year old KitchenAid. I read reviews from all others for weeks and narrowed it down to Bosch and this one. When we went in it was all hands down the best buy! I was a little afraid of the new no heat dry but it is perfect. I have also tried the heated dry. No difference I can see. It is so quiet that I have to lean into to hear it. We have an open floor plan with great room, dining and kitchen. You can feel safe turning it on after any dinner with friends or family. I am using a rinse agent which may or may not help with dry. My China plates come out shiny and squeaky clean. I am over the Moon on this one. Yes, I would definitely recommend it and Best Buy for their service and knowledge of products.

I bought the dishwasher in November. It quit in March. I bought the dishwasher from Best Buy just for the extended warranty, However, apparently with Kitchen Aid, you cannot go through best buy in the first year. So, it took 12 days to get someone to come out. Now they say another 10 days to come back out again. This is the last time I buy my appliance from Best buy as they never told me that I can't even use the extended warranty for a year. I for sure will not be buying another kitchen aid. I mean the whole point of buying a new dishwasher is so that you can use it without waiting for a repair man. I could have had a guy out here in a day to fix the thing.