I got a really good deal on this remote because I got it during BestBuy's Black Friday in July promotion. I'd already been thinking about getting one, and the sale made it the perfect time to do so.
Anyway, prior to this remote I'd been using an older Harmony remote that was pretty basic, but got the job done. This one takes all of that to the next level. I love that I can change some of it's features directly from the remote, and the rest from my iPhone, so hooking it up to my computer isn't really necessary any more. That is super convenient! It also is much more flexible than my previous Harmony in allowing you to customize things.
I like the touch screen, but I recommend leaving the screen lock on. Even though this adds one extra step to using the touch screen (you must swipe across it to unlock it), it is worth it to me because that prevents accidental selections. It's pretty sensitive. And the remote has dedicated buttons for the most commonly used functions, so you can still use the remote for most things with the screen locked.
I also really love that I can control many of my home's smart devices with this remote as well. For example, I have Philip's Hue lights in several rooms of my house, including my living room where the TV is. So, now when I press the "Watch a Movie" button, it not only turns on my TV, my Blu-Ray player, my Bose sound system, and sets the appropriate input on the TV, it also dims my lights to a "Movie" setting that I had already created. And it's smart enough to only do this after sunset, instead of any time of the day. That is awesome! I can also control my Nest thermostat from the remote as well. That's pretty cool!
There are a few small things that I'm not crazy about though... First is the color. I bought the white remote. It's actually a really good looking remote, and it's easier to find when I can't remember where I set it, than a traditional black one. So, what's the problem? Well, only that white shows dirt. And it's not like it's filthy or anything, but if you use it with dirty hands, or even just repeatedly set it on a table that may have dust on it, it begins to pick up a dingy color on it's main contact surfaces. It's not a deal breaker, but it's something to think about. Beauty is of course in the eye of the beholder, and I think both the white and black remotes look nice. I probably would've bought the black one just because I'm more traditional when it comes to my electronics, but the white one was the one on sale. I don't regret it, but I wanted to point out this potential drawback.
The way this remote works is also different than most remotes. The remote is communicating with a hub at all times. It does not directly send it's signals to your devices. This is both a pro and a con. That means I can use my remote even when I don't have a great line of site to all of my devices. However, what it does mean is that the hub (or one of the two included IR blasters) must be within line of sight of all of your devices. And that may mean sitting it in an odd place in your room. It isn't a problem for the most part for me, but my Bose sound system is very finicky about receiving it's signal. So, I am able to hit everything else I own from the main hub, but had to hook up one of the blasters and put it in a really awkward place in order to hit the Bose system. I know that this is really a fault with the Bose system, not the Harmony system, but it's something to think about when you lay everything out. I'm still trying to figure out the best way to set mine up.
One last point... some people have complained about the battery life. They say the remote only lasting two days or so is terrible. And I guess I'd agree if it was a traditional remote that didn't do a whole lot and that I had to replace AA batteries in. However, think about a couple of things... First, this remote is doing A LOT!! It's got a full color touch screen, it communicates with tons of your devices, and it has a built in rechargeable battery so you don't have to change them out periodically. And, and this is important, it has a dock to set the remote in to charge it up. I can't imagine that anyone would find this difficult to do. Just plug the dock into a wall outlet and set it on a table near where you usually watch TV. When you're not actively using the remote, set it in the dock. Or at the very least, set it in the dock over night. How hard is that? And, to make it just that much easier, the remote will even work while it is docked! I tested this battery life "problem" out pretty much right after I got it and intentionally left it off the dock until it died. It took mine about 3 days to die. And within a few minutes on the dock it had enough juice to start controlling my devices again. So, for me anyway, battery life is not an issue.
Overall, I'd recommend this remote if you can swallow the purchase price. It truly does make controlling all of your devices very easy, and it looks great while it's doing it. And if you can find it on sale, even better!