OtterBox - Symmetry Series Screen Cover for Microsoft Surface Pro and Surface Pro 4 - Slate Gray

Shield your Microsoft Surface Pro 4 against everyday wear and tear with this OtterBox Symmetry case. It keeps all ports on your tablet easily accessible for hassle-free operation, and its two-piece modular construction protects the tablet, as well as a keyboard. With Certified Drop+ Protection, this OtterBox Symmetry case provides extensive protection.

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$45.99
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Was $99.99
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Overview

What's Included


  • OtterBox Symmetry Series Screen Cover for Microsoft Surface Pro and Surface Pro 4
  • Owner's manual

Ratings & Reviews


Overall Customer Rating:
91% of customers would recommend this product to a friend (185 out of 204)

Features


Designed for use with Microsoft Surface Pro and Surface Pro 4

For a precise fit.

Polycarbonate and synthetic rubber exterior

For stylish looks and durability.

Built-in stand

Enables comfortable hands-free viewing.


Overall customer rating

4.4
91%
would recommend to a friend

Pros

Cons

  • Rating: 4 out of 5 stars

    Good Case

    Posted
    SurfaceFan
    • My Best Buy® Elite MemberElite Member

    This case is pretty good for what it does. It is in two pieces one for the tablet itself and the other for the keyboard, which by the way, some of the other cases do not. Let me list the Pro's and Con's of this case. Pro's: Completely encompasses the tablet giving it some drop protection and great scratch protection with the keyboard on, specifically the beautiful magnesium alloy on the Surface Pro 4 and the screen. Once you get used to it, I think it looks pretty cool. Grip is great on it you never feel like you are loosing it. All the ports are accessible. There are built in vent holes to allow the fans air access. Easy install onto the tablet, though the keyboard is an interesting challenge. Con's It allows the magnets holding the pen to the side to work, but the grip is not as tight and it is easier to fall off than ever, a simple grip across the top is what I think they should have done. It does not grip as well onto the Surface Pro 4 if a screen protector is used, though that makes sense to me but I prefer a screen protector on tablets. The mechanism to use the kickstand is a little more challenging to use, and while it is using it, it allows the bottom of the device to tough whatever is below it. This seems like an interesting design challenge for case makers, but I think a duplicate kickstand on the case would be cool. But makers like urban armor give awkward kickstands and as long as this case does not damage the built in keyboard I think it will work just fine once I get used to it. The last con is cost this case is very expensive. In closing this is a great case if your looking for protection and unlike some of the competition it allows vent access which is an absolute must with these powerful tablets (though the core m model this is not important). Though it is expensive you can justify the cost if you think it does include two cases one for the keyboard and one for the tablet. Overall I am keeping this tablet case and will update this review to add wear and tear over time.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Returning It

    Posted
    DonC
    • My Best Buy® MemberMember

    4 months into owning my Surface Pro 2017 (as of this writing) and I STILL can't find a good case. I'm still waiting for manufacturers to get their acts together and release revised Pro 4 cases out but no luck. So I tried the Otter because (I'm desperate!) and I wanted a clear case that won't hide the beauty of the Surface Pro. The Otter looks great and I'm sure it does an excellent job of protecting the Pro but I don't care for the wonky kickstand design - you have to pry the kickstand part of the case from the Pro to use the kickstand and even then the case doesn't stay attached to the kickstand (see attached pic.) I don't like the keyboard part of the case, either - in the pics here at BestBuy you can see the keyboard is the older, plastic model - that probably fit in the keyboard part of the case better - my new 2017 keyboard with the cloth/felt material started to crinkle up as I slid it into the case so I stopped and wouldn't have used it. There is absolutely no way I'd pay $99.99 for this case and even at the Black Friday sale of $59.99 I'm returning it. Hey manufacturers, I realize this is a weird device to make a case for and Microsoft tweaks the design in every model, but I'll get a cheap $20 case until somebody makes a good one. (Attached pic shows how the kickstand, when used, won't stay attached to the case.)

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DonC,

      Sorry to hear that you're feeling so disheartened by the Symmetry for the Surface Pro 4! We are happy to pass your feedback along to our product design team for future consideration. In the meantime, if you have any further questions or warranty needs, our friendly Otters will happily take care of you. Just give them a call at 1-855-688-7269, and they'll always be ready to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Great Case

    Posted
    ChrisR
    • My Best Buy® Elite MemberElite Member

    This case is one of the best cases you can buy from Best Buy. I tried some of the other cases, but almost all of them sacrificed use of the kickstand in favor of protection (or were just plain flimsy). Otterbox hit the right cross between protection and usability with this case. It is one of the pricier options, but you do get what you pay for. My only complaint is one that is shared with the other reviewers on here: The bottom portion that protects the kickstand grips the tablet very tightly when in the closed position and takes a bit of finesse to get it to let go and allow the kickstand to move out. I believe I will take a razor blade and trim some of the silicone away so it does not grip so tightly. The grip out of the box is so tight that you have to flip the device over and grab each corner individually and apply firm, even pressure for the corner to let go. The keyboard cover fits beautifully into the provided type cover case and even retains its full range of motion so it can flip over behind the Surface when using it in tablet mode. Overall a great case and a great value. As with all important purchases, make sure to visit your local Best Buy and inspect the case in person and see if it will meet your particular needs. I was lucky enough to be able to take the various cases that they had on display and put them on the display model to verify fit and usability (though I was especially careful in making sure that every piece went back into their respective boxes).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Snug Like a Glove! 6/5 Rating!!! In depth review!

    Posted
    JacobGreen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After using this case for more than three months, I can guaranty you this case is a perfect, snug fit for your Surface Pro 4 1TB! I was going to go for a UAG Case, but went the other way when I found out the kick stand has less positions. When put on your device, it doesn't add much "bulk" to your surface. I fell that if I ever would drop my tablet PC, I can rely on this case to keep it safe. I fell confident to know that this case is certified drop+ protection. The manufacture does 24+ tests and over 238+ hours of testing to make sure it will surpass any accidents you may encounter. This case has more than enough ventilation holes in the case to keep the PC cool. I love that my pen will still hold in place with the built in magnet on the side of a Surface Pro 4. I love the fact that the case is light grey/ clear. It helps you still see the beauty in the device even when it is covered! I also enjoy the freedom of being able to protect my Surface and still use the built in multi position kick stand. You can even keep the case on a still dock your device! I still have to get a keyboard to try out the keyboard protector, but I know it will work good since one of my friends has one and it works perfectly! All the ports are still accessible and work perfectly. Some people may complain about the price, but make sure you always check local competitor stores for Price matching! If you don't price match, your not really shopping :)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not functional with Surface 2017 Pro Kickstand

    Posted
    RealTechGuru
    • My Best Buy® MemberMember

    I bought a new Surface Pro 2017 back in June 2017 along with this case. There are two pieces - one for the computer / tablet and the other for the keyboard. The keyboard case fits great and gives it some strength. Without the case, the keyboard flexes a lot when it's up and at an angle. It does add some weight, but it's more of a benefit for me. When the computer is closed, the case gives it a sturdier feel. I don't use the tablet part of the case. The design is terrible. The kickstand attaches to the bottom half of the case which is fine. The issue is when you have to deploy the kickstand. The case is locked in pretty tight at the bottom corners so you have to pull the corners back to release it. It feels like you are uninstalling the case each time. A better design would have been to separate the kickstand from the bottom portion of the case. But I do realize this case was made for the Surface Pro 4. The pen still magnetically attaches to the case but it's a VERY weak magnetic hold. This is one of the few cases which actually protects the keyboard as well. For me it turned out to be an expensive keyboard case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn't really meet expectations.

    Posted
    KLynn
    • My Best Buy® MemberMember

    I've purchased otterbox cases for every phone and tablet I've had since 2010 and I've liked all but this one. Although I had no doubts in the protection it would provide for the surface there were other areas that seemed lacking. The kickstand. It definitely took a couple of tries before I was able to use it without worrying I'd damage it or the surface. As another reviewer noted, the side with the power and volume buttons would loosen and would need readjustment before being able to use them. This was mostly an annoyance, not a deal breaker. Heat! This is more a combination of problems, the surface can get hot depending on what you're doing and it seemed to me that the case made this problem worse. In the case my surface got warm enough that resting my hand on it was uncomfortable, without the case it didn't seem to get quite as hot. I ended up returning it because it didn't fit my wants/needs. However, I can see it being a great case for anyone that is going to be using it on the go, or aren't worried about heat.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Case, not perfect...

    Posted
    AwesomeMom
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this case on sale at BB. It does come in two pieces. One for the tablet and one for the keyboard. I've read other reviews there the case doesn't fit on the keyboard or the kickstand part. IT is very snug, but it fits. I've come to realize that there are little clips that hold on the kickstand while in use. It's really the nature of the design and material that it comes dislodge. If you are careful not to bend the plastic too much while opening the case to use the kick stand, it will stay in place. While I don't plan on testing the case by dropping it, I feel that the case is durable. It adds a few mm to the size of the tablet. I think this case is far better than a folio since I have a keyboard.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case for tablet mode, not as good for laptop.

    Posted
    ShadyTree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the case. It covers the whole Surface without being excessively bulky, and it has a separate piece for the keyboard attachment so that you can still pull it off and use it as a tablet. The buttons on top have to be pressed a little harder than normal, but other than being noticeable, it does not interfere with operation. The back is hinged, but it has to be separated from the body of the Surface to bend out with the stand. That is the only problem I have with the design, and I would prefer that it had some way to use the stand without detaching half of the case. It is comfortable to hold, not slick so do not worry about dropping it. Seems like it would do a good job absorbing impacts if it ever happened.

    I would recommend this to a friend



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