A:AnswerLaunch was technically 11/10 I believe. The series x/s is difficult to get a hold of due to a shortage on parts, I believe PS5 is experiencing the same issue for the same parts. Best thing to do (really only thing to do) is keep an eye out for stock info and try to get on the website and be diligent. Have all of your pay info saved and updated ahead of time so you can get one in your cart and pay as quickly as possible.
A:AnswerIf you have the best buy order number from the purchase, you can provide that in store, add the protection plan if its still within period for 69.99, 2 years. They will attach it to your phone number.
A:AnswerI called. They made me an appointment and told me to bring everthing into the store (console and all). Once I got there they told me they ordered me a replacement controller and sent me home with my old one. Still waiting on my replacement. Esrimsted time was u days.. It all could of been done over the phone or would have been nice to get it replaced in the store.
A:AnswerThanks for your question! At this time, we do not offer extensions or renewals on Geek Squad Protection plans. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerThanks for your question, Tony! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For questions about your specific plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHaving used these plans MANY times on various electronics, I believe yes. You seem to have the option of store credit or replacing the item. I know with items that were out of stock I got instant store credit or refund to original payment. I believe even if they have the item in stock you can get store credit but am not 100 percent sure.
A:AnswerThe 2 year plan starts right from the purchase date of the console or item. The manufacturer warranty isnt taken into account in my experience. Manufacturer warranties are also more of a nuissance since you have to pay for shipping and send the items to them with LONG waits to get it back. With the store warranty you get the console replaced right away (given they have them in stock).
A:AnswerYes. That should be no problem. Ive had many controller replaced in this same way. If it doesnt work they always take your word for it, in my experience.
A:AnswerHi Omari. Thank you for reaching out about this. You may be able to swap out the Xbox One S with a Best Buy store credit and use that towards the PS4. I'd recommend speaking with your local Best Buy's customer service about this so we can be sure. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Matt. Thank you for your question and sorry about the slow response! Technically, you could bring it back and swap it for a PS4 controller or store credit. You would use up the Geek Squad Protection plan and need to purchase it back on the new controller too. So keep that in mind as well. I hope this helps! Please let us know if you have any more questions.
A:AnswerHi Jason. Thanks for reaching out about this! We aren't entirely sure on what the Geek Squad Protection will cost on the new Xbox Series S. The protection plans go off of the price on the unit. So you can expect the protection for the Series S to be cheaper than the Series X, of course. I hope this helps out and sorry we don't have a definitive answer quite yet.
A:AnswerHi Bryan. Thanks for your great question! So, if you weren't to swap out the PS4 for the same model, we'd put the money you paid back onto a gift card which could theoretically be used for anything i.e. a laptop, a bluetooth speaker, etc. I hope this helps! If you have any questions, I'd recommend speaking to your local Best Buy who can provide further insight. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question and sorry for the slow response! Technically, for your security, the plan-holder needs to be there for an exchange. If you're unable to do that, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can look into changing the plan to his name. I hope this helps out! Let us know if you need anything else.
A:AnswerHi Kyle. Thanks for your great question! That may be okay. I'd recommend reaching out to your local Best Buy store so we can double check. You can find information about your local store at www.bestbuy.com/storelocator.
