Questions & Answers

Q: QuestionIs this protection plan specific to prepaid phones?

• A:Answer This protection plan is for prepaid phones.

Q: QuestionWhat types of accidental damage are covered?

• A:Answer This plan covers you for accidental damage.

Q: QuestionWhat should I do if I have questions about my protection plan?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer You can call 1-800-433-5778 to ask questions about your plan.

Q: QuestionWhat happens if my phone's battery fails to hold a charge?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer If your battery won't hold a charge, you can get a replacement for your non-disposable battery.

Q: QuestionWill this protection help ensure that my phone can be traded in?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer Yes, Geek Squad Protection will help your phone continue to work great until it's time to trade it in.

Q: QuestionAre the original accessories covered under this protection plan?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer Yes, your original in-box accessories are covered under this protection plan.

Q: QuestionDoes this protection plan cover accidental damage to the phone?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer Yes, this protection plan covers accidental damage to the phone while handling it.

Q: QuestionDoes this plan provide coverage against power surges?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer Yes, this plan provides coverage if there's a power surge that damages your product.

Q: QuestionCan I transfer this Geek Squad Protection to someone else?

This question was asked about the related product: Monthly Complete Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection to another person.

Q: QuestionWhen does a purchased warranty for one year plan begin?

Asked 3 years ago by Andy.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer The day you buy it!

  Answered 3 years ago by moncaVerified Purchase

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Q: QuestionFee to file clsim?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Na

  Answered 3 years ago by JoPeterso

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Q: QuestionI just bought my phone, Total Wirelines Samsung Galaxy A20 and it fell down and cracked. Does it cover my accident?

Asked 4 years ago by CarolAriana.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by CellphonebreakerVerified Purchase

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Q: QuestionDoes this cover galaxy S8s that are stuck on the boot screen?

Asked 5 years ago by Jason.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Cellphonebreaker

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Q: QuestionDoes the geek squad cover theft & loss . Also, can I buy a phone case for this phone ?

Asked 5 years ago by Pat.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They cover theft and loss for a monthly cost. It is on their website.

  Answered 5 years ago by DELAB1947Verified Purchase

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Q: QuestionDoes this plan cover lost or stolen phones

Asked 6 years ago by Lawrence50.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 5 years ago by AresVerified Purchase

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Q: QuestionWhat product is this for? I don't see a date for this transaction.

Asked 6 years ago by jmandmm.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Apple watch, Series 3 Purchase date 4/13/2019

  Answered 6 years ago by GranVerified Purchase

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