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Questions & Answers

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Page Showing 1-20 of 60 questions
  • QuestionCan I watch you tube videos and MAX videos?

    Asked by Dinald.

    • Answer Hi Dinald! While the Echo Show 5 supports YouTube via the built in browser (just ask Alexa to search YouTube and it will come up), currently you cannot access MAX. The only Echo Show device that can access MAX would be the Echo Show 15 via the built in Fire TV feature. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionHow do stop all the news and just show the time

    Asked by Anonymous.

    • Answer Hi there! You can customize the home screen on the Echo Show 5 via the Settings menu. To do so: Say "Go to settings," or swipe down from the top of screen and select Settings. Select Home & Clock. Select Home Content. For each content option, turn the switch on or off to update what content appears. You can even upload pictures from your phone to use as a background! I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this have photo slideshow option for a screen saver?

    Asked by Scottyi87.

    • Answer Hello! To set your personal photos as a background, use your Echo Show 5 device's on-screen settings. Follow these steps to change the background: 1. Say, "Go to settings," or swipe down from the top of screen and select Settings. 2. Select Home & Clock, and then Clock. 3. Select Personal Photos. 4. Select Background, and then select a supported photo service. 5. Choose the photo or photo album you'd like to set as your background. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionMust I sign into my Amazon acct to change the settings on Echo 5? Thanks Bob

    Asked by Bob21.

    • Answer Hi Bob21. Thank you for your question. No need to access your account. You can do it directly on Echo Show 5. Swipe down from the top of the screen to make the menu appear, then select Settings. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this feature a 1 touch intercom system to communicate with another echo show in the home?

    Asked by intercom.

    • Answer Hi Intercom, thank you for your question. Echo Show 5 has a feature called "Drop In" which will effectively allow you to use the devices as intercoms. To activate this feature, please make sure both devices have Drop In enabled in your Alexa app. Then, to use the feature, simply say "Alexa, Drop In on (the name of the other device)." Hopefully this is helpful. Have a wonderful day!

      Answered by Amazon Devices Customer Support

  • QuestionWill this device link with the Echo dot? What I want to do is be able to link my spotify to the Echo show and have it play the music through the dot located in a separate room.

    Asked by Anonymous.

    • Answer Hi there! All of your Echo devices that are set up on the same Amazon account are automatically linked up to each other. You'll just need to link your Spotify account to your Amazon account, to do that: Open the Alexa app. Select More, then select Settings. Under Alexa Preferences, select Music & Podcasts. Select Link New Service. Select your preferred music service provider (Spotify) and follow the on-screen instructions. This will allow you to ask Alexa to play music from Spotify on any Echo device connected to your account. If you'd always like the Echo Show to play from the Echo Dot, you can set the Echo Dot as the preferred speaker under the Echo Show's device settings. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this show Netflix and tubi

    Asked by Anonymous.

    • Answer Hi there! While the Echo Show 5 can play all your favorites from Netflix, it does not currently support Tubi. If you're looking for an Echo Show to use for TV, the Echo Show 15 has Fire TV built in now and absolutely has access to the Tubi app. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionWhich smart plug do I need with the 5th generation

    Asked by Anonymous.

    • Answer Hello, Smart Plug lets you voice control your lights, fans, coffee makers and more. All you need is an Alexa-enabled device, such as Echo, Fire TV, Fire tablet, or even just the Alexa app on your phone. and with multiple Amazon Smart Plugs, you can control multiple outlets. Amazon has a Amazon Smart Plug that is sold at Best Buy for $24.99. Hope this helps you out!

      Answered by Amazon Devices Customer Support

  • QuestionIs this compatible with ring doorbell 2?

    Asked by Stella.

    • Answer Hi, Stella! Yes! The Echo Show 5 (3rd Generation) is compatible with the Ring Video Doorbell. All you need to do is connect your Ring to your Alexa device via the Alexa app. I hope this helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes the photo feature connect to google photos?

    Asked by Bob.

    • Answer Hi Bob! While there's no direct way to link your Google Photos account to the Echo Show 5 you can easily upload photos to the device from your phone! Once you've got your device set up, open the Alexa app on your phone or tablet. From there, go to Devices and select the Echo Show 5. Once it loads up, you'll see the option for Photo Display along with "Manually select my photos." This will let you choose which photos from your phone to display on the Echo Show 5! You can also back these up with Amazon Photos, which provides a free 5 GB of storage! I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this unit work well with all phones and phone companies for receiving calls?

    Asked by Teri.

    • Answer Yes and i love it

      Answered by Anonymous

  • QuestionWill echo show 5 work if taken abroad….. I’d like to have one in my house I live in Ecuador South America

    Asked by Jampoe.

    • Answer Hello Jampoe! Yes you will be able use your new Ech Show 5 in your home. The new Echo Show 5 features an upgrade camera (2 MP vs 1 MP), the ability to look in while you are away with the built-in camera, and the ability to control compatible smart home devices with your motion. In addition, the US will have the first-ever Echo Show 5 Kids device, which comes in a fun chameleon design, with 1 year of Amazon Kids+ and a 2 year worry-free guarantee. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHow does this connect with blink cameras and doorbell

    Asked by Meme.

    • Answer Hello, Meme. The Echo Show 5 connects with Blink cameras and doorbells by enabling the Blink skill in the Alexa app. Once you have enabled the skill, you can simply ask Alexa to show you your Blink cameras or doorbell. I hope this helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIs it gonna be compatible in a 220v plug?

    Asked by Lesterh.

    • Answer Hello Lesterh! Yes, and Echo show 5 is compatible with a 220v plug as it is designed to work with a wide voltage range of 100-240 volts, meaning you can use it in countries with 220v power outlets without any issues.Hopefully this answers your question. have a great day. Thanks!

      Answered by Amazon Devices Customer Support

  • QuestionIs this compatible with FaceTime?

    Asked by Annie.

    • Answer I’m not sure if it works with like iphone facetime but you can video chat people who also have an echo show

      Answered by faith

  • QuestionDOES THE ALARM WORK IF RADIO IS PLAYING AT SAME TIME

    Asked by TEM.

    • Answer Yes it will override the radio.

      Answered by susan

  • QuestionWhen I first started using this it would show me in live time who was at the door when the ring was set off, it stopped doing it, it only announces motion now. I have tried everything to get that feature back even resetting it

    Asked by LindaBwpb.

    • Answer I suspect in the beginning Ring gave you a free trial of their paid app & after that you may not be paying for the level that supports that feature. Look on Ring.com for comparison of the plans. Or call Amazon customer service, ask for Ring Support, & discuss it with themz

      Answered by susan

  • QuestionIs this compatible with the wireless blink doorbell camera?

    Asked by Anonymous.

    • Answer Yes.

      Answered by susan

  • QuestionCan I connect my 4 outside ring cameras to this

    Asked by Dman.

    • Answer Yes. Its a hub.

      Answered by susan

  • QuestionIs it compatible with ring doorbell?

    Asked by Anonymous.

    • Answer Yes

      Answered by susan