Questions & Answers

Q: QuestionWhich voice assistant is compatible with this smart plug?

• A:Answer This smart plug is designed to work with Amazon Alexa.

Q: QuestionWhat is the voltage of this smart plug?

• A:Answer This smart plug has a voltage of 100 volts.

Q: QuestionCan I schedule the smart plug to turn devices on and off?

• A:Answer Yes, you can schedule lights, fans, and appliances to turn on and off automatically.

Q: QuestionDoes this smart plug come with any warranty?

• A:Answer Yes, the smart plug is backed by a 1-year limited warranty for both parts and labor.

Q: QuestionWhat is the amperage of this smart plug?

• A:Answer The smart plug has an amperage of 15 amperes.

Q: QuestionHow do I set up this smart plug?

• A:Answer It's easy! Simply plug it in, open your Alexa app, and you can start using voice control.

Q: QuestionWill this work with 5g. Our Wi-Fi is 5g only.

Asked 3 years ago by Fargo.

• A:Answer Hello Fargo, you want to know if the Amazon Smart Plug will work with 5g. If you are referring to your in-home Wi-Fi network, yes it will work. If you are referring to 5g with your cellular network it will not connect to it as this a Wi-Fi only device, it is not recommended to use the hot spot from your cell phone as it is not a stable connection. Hope this has answered your question. Have a great day!

  Answered 3 years ago by Amazon Devices Customer Support

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Q: QuestionDo I ha e to sync this device with my computer?

Asked 4 years ago by Pat.

• A:Answer Your wifi network needs to see this device before you can control it. You could do this with a phone or you could do this with a PC.

  Answered 3 years ago by Techguy100Verified Purchase

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Q: QuestionCan it turn off a 55 inch tv

Asked 1 year ago by Wen.

• A:Answer Hello, Wen! The Amazon Smart Plug could be used to turn off a 55-inch TV. Also, Amazon Smart Plug lets you voice control your lights, fans, coffee makers, and more. All you need is an Alexa-enabled device like Echo, Fire TV, Fire tablet, Sonos One, or even just the Alexa app on your phone. With multiple Amazon Smart Plugs, you can control multiple outlets. I hope this helps, have a great day!

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionWould this work with an extension cord? (Would it turn everything on/off that’s plugged into it?

Asked 3 years ago by Jdiaz.

• A:Answer Yes thats why i got mine just for that reason

  Answered 1 year ago by GilbertPVerified Purchase

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Q: QuestionDo I just plug the lamp into this and set it to my wifi and then thru alexia app I can turn the lamp on and off?

Asked 2 months ago by Mm.

• A:Answer Hi Mm! Top setup a Amazon Smart Plug - Plug the device into a wall outlet - Open the Alexa app - Tap the Devices icon - Then the + (plus) icon, and select Add Device > Plug Hope this helps, have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionI need smart plugs that will operate on a 5ghz wifi router. Will this work?

Asked 11 months ago by Anonymous.

• A:Answer Hello, the Amazon Smart Plug only supports 2.4ghz. Have a great day!

  Answered 11 months ago by Amazon Devices Customer Support

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Q: QuestionThe specs say 15 amp... If an appliance used a full 15 amps on a 120 volt circuit that would be 1800 watts. Will this device safely handle an1800 watt load?

Asked 1 year ago by Jake.

• A:Answer Hi Jake, that’s totally correct! The Amazon smart plug can safely handle up to 1800 watt loads on a 120 volt US outlet, so it can handle a wide variety of electronics such as desktops, TVs, coffee makers, ect. I hope this answers your question and that you have a wonderful day.

  Answered 1 year ago by Amazon Devices Customer Support

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Q: QuestionCan I plug my mini spit to this plug?

Asked 2 years ago by Ac.

• A:Answer You can but not recommend because your mini split should not have this plug

  Answered 1 year ago by GilbertPVerified Purchase

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Q: QuestionCan I plug my water heater tank to this plug?

Asked 2 years ago by Waterheater.

• A:Answer Hi there! The Amazon Smart Plug will let you control whether or not the device connected to it is receiving power, so as long as your device's power plug will work with the Smart Plug you'd be able to use Alexa to control if it was powered or not. You wouldn't have any finer control, you'd just control whether it was on or off. Hope that helps, have a great rest of your day!

  Answered 2 years ago by Amazon Devices Customer Support

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Q: QuestionThe description in several places says this has Alexa built in. Does it literally have Alexa built in? Meaning without having a separate echo device, can I talk directly to this plug and turn it on and off?

Asked 2 years ago by SuperC.

• A:Answer No. It's Alexa-enabled. You can either talk to it through an Echo device, OR, you can download the Alexa app and use that.

  Answered 2 years ago by CynthiaJVerified Purchase

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Q: QuestionWill this work with 5Ghz wifi or only 2.4?

Asked 3 years ago by bobbymac.

• A:Answer I was reading comments and I saw an answer that it works with 5g wifi. I don’t have this device, yet. But I am interested to get one because it works with 5g wifi. But now, I’m confused.

  Answered 2 years ago by NewSacResident

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Q: QuestionCan I use a Amazon smart plug with my sengled smart bulb

Asked 3 years ago by Tijana.

• A:Answer You can, but why? You’ll always have to wonder if you need to control the switch or the bulbs. I have both, but don’t mix.

  Answered 3 years ago by NoSweat88Verified Purchase

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Q: QuestionWhat happens if the wifi goes out? Will it default to a normal plug?

Asked 3 years ago by DramaticallyImpressed.

• A:Answer Yes. You still have the option to manually turn the item on/off as needed.

  Answered 2 years ago by CynthiaJVerified Purchase

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