A:AnswerWe're sorry to hear about your experience. Our Back UPS come with 3 years warranty and internal batteries has 2 years so we would like to learn more about your specific situation and see how we can assist you. Please reach out to us directly so we can address this issue and provide you with the support you need. You may reach us at 800-800-4272 or via chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST
