Questions & Answers

Q: QuestionDoes the Arlo Video Doorbell work with other devices?

• A:Answer Yes, you can add additional Arlo cameras and connect them all through the Arlo Secure App.

Q: QuestionWhat is the Arlo Theft Replacement Program?

• A:Answer The Arlo Theft Replacement Program has you covered if your doorbell is stolen.

Q: QuestionCan I speak to someone through the Arlo Video Doorbell?

• A:Answer Yes, the Arlo Video Doorbell has clear 2-way audio, so you can see and speak to visitors.

Q: QuestionWhat comes with the Arlo Secure Plan?

• A:Answer The Arlo Secure Plan includes premium features like 60-Day Video History, Person & Vehicle Recognition, Package & Animal Detection, Custom Detection, Fire Detection, 24/7 Emergency Response, and more.

Q: QuestionWhat is the video resolution of this Arlo Video Doorbell?

• A:Answer This Arlo Video Doorbell has a 2K HDR video resolution.

Q: QuestionHow is the Arlo Video Doorbell powered?

• A:Answer This Arlo Video Doorbell can be powered by a rechargeable battery or hardwired to existing wiring for continuous power.

Q: QuestionHow long does it take to charge and how long between charges?

Asked 1 year ago by Auckerman34.

• A:Answer I live in upstate New York, and winter is tough to get a good read on battery life since cold kills batteries. However my experience is it takes about 4-5 hours to charge from being completely dead, depending on how cold it is when you bring it in. As far as battery life, in the cold (below freezing temps) I’ve been getting about a 4-5 weeks of use before it needs charged. I don’t have a lot of visitors, so the frequency of visitors and activation of the camera can affect the time frame for use.

  Answered 1 year ago by RichardPVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this one have to be wired? Does it need a base or is it a stand alone? I have older model Arlo camera but would like a door bell that can be recorded vcr as well which I read this can be.

Asked 1 year ago by Dan.

• A:Answer The Arlo Essential 2 Video Doorbell can be used both wired or wireless and is connected directly to a 2.4 GHz connection.

  Answered 1 year ago by Arlo Team

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan we add more cameras

Asked 1 year ago by munsif.

• A:Answer The arlo system is easy to use and adding cameras is super easy. All viewable from one app.

  Answered 1 year ago by ElyR

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this fit in the same bracket as the Arlo Doorbell camera

Asked 2 years ago by Bobo.

• A:Answer No, the mounting bracket for previous Arlo Video Doorbells is not compatible with Arlo Video Doorbell 2nd Generation.

  Answered 2 years ago by Arlo Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes arlo required subscription

Asked 4 days ago by Anonymous.

Q: QuestionDo you need a SD card? Do you still get alerts with out premium package?

Asked 5 days ago by bob.

Q: QuestionDo I have to buy the chime box separately or can I use a regular chime box?

Asked 1 week ago by Arce.

Q: QuestionWhat does it mean when it says there are compatibility issues?

Asked 3 weeks ago by Anonymous.

Q: QuestionDoes this camera require a piece to be installed inline at your doorbell ringer inside the house?

Asked 1 month ago by Idk48.

• A:Answer No not at all

  Answered 1 month ago by MichelleR

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this camera view 130 or 180 degree field?

Asked 2 months ago by Anonymous.

• A:Answer The Arlo 2nd Gen 2K Video Doorbell has a 180 Degree field of view.

  Answered 1 month ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the doorbell motion sensitive or does it only record if doorbell is used. (Ex. Does it record someone lurking around or cars in driveway?)

Asked 2 months ago by Feuler.

• A:Answer The Arlo Essential 2nd Gen 2K Doorbell will also detect motion and notify you through the Arlo Secure app.

  Answered 1 month ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat type of battery is used

Asked 2 months ago by Anonymous.

• A:Answer The Arlo Essential 2 2K Video Doorbell uses a 3.69V 4730mAh rechargeable lithium-ion battery that is integrated and not designed to be user-removable.

  Answered 1 month ago by Arlo Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I get a key and wire to charge my doorbell

Asked 3 months ago by Bunni.

• A:Answer Comes in box

  Answered 1 month ago by OrenAVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question