Questions & Answers

Q: QuestionCompatible with Optimum?

Asked 6 years ago by AW.

• A:Answer This model does not work for phone-- only internet. If you use optimum also for a land line, check out the TM1602, 822, 804 models

  Answered 6 years ago by SSSS

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there phone jack ?

Asked 6 years ago by steven.

• A:Answer Hi Steven - no, this modem is not equipped with a phone jack. If you are looking for a product with VoIP support, try the ARRIS SURFboard SVG2482 (this model inlcudes Wi-Fi) or SBV3202 (this model does not include Wi-Fi and would require a separate router for Wi-Fi) Also note that these are only compatible with Comcast Xfinity VoIP service. Hope this answers your question!

  Answered 6 years ago by ARRIS SURFboard Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionso since it says up yo 686Mbps i guess this doesn't support 1Gb intenet just want to future proof.

Asked 6 years ago by Leogaming83.

• A:Answer This is a good starter modem. If you want it to last you through 1 gig, this is NOT the modem.

  Answered 6 years ago by Bill

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this modem work with spectrum cable company?

Asked 7 years ago by lizzy5.

• A:Answer Seamlessly.

  Answered 6 years ago by wimadaVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill this work with Atlantic Broadband in Johnstown Pa

Asked 7 years ago by krv2118.

• A:Answer I don't know if it works with Atlantic Broadband, but it definitely works with Optimum.

  Answered 7 years ago by Kim10924

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is the Upload speed on the modem?

Asked 7 years ago by Vor.

• A:Answer 682 mbs max.

  Answered 7 years ago by WasteVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this modem work with Verizon FiOS?

Asked 9 years ago by mike.

• A:Answer FiOS does not use modems. Your cable modem is useless with FiOS. FiOS uses routers. The router connects to the ONT's WAN port using MoCA (coax) or Ethernet. The installer will enable one of the ONT's WAN ports. If you order 150Mbps or higher speeds, they will have to use Ethernet. For slower speeds, coax is the default

  Answered 8 years ago by AvidShopperVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWill this work with AT&T Cable Internet?

Asked 9 years ago by Barb.

• A:Answer It will work with any internet service. The service providers just want you to rent their equipment instead. Why rent when you can buy.

  Answered 9 years ago by Speedy31

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionNeed to upgrade from Rented Media com modem/router.First I am technically challenged. Does this Modem also handle wireless. meaning I wouldn't need to purchase any other equipment to pickup a WIfI signal? Also does this work with Media com in West Des Moines if so what do I need to do to activate. thank you.

Asked 10 years ago by CMO.

• A:Answer YES.YOU WILL ALSO NEED A WIRELESS ROUTER. I AM NOT SURE IF IT IS A APPROVED MODEM FOR MEDIA COM, IT DOES WORK WITH COMCAST. GO TO MEDIA COM'S WEBSITE AND CHECK FOR APPROVED MODEMS.

  Answered 10 years ago by John

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI have a linksys ea6350 and I am buying a motorola arris surfboard 600 serieswill I be able to run 2 HP laptops, a portable scanner, a brother mfc J870, a Samsung 60" plasma, a Samsung soundbar, a Samsung bluray dvd player, a roku3, and stream movies all at the same time, depending on the internet service? And how much Mbps will I need? Can the Linksys & Motorola handle all this? And would I hook all this up with a cable into house, then to modem, then to router, then to Ethernet, HDMI, & USB I think I have it down, but new to this networking. --Joe S.

Asked 10 years ago by Joe S..

• A:Answer I have this modem.. Assuming you are paying for high enough speeds from your cable provider.. You should be fine.. I have 155Mbps from Cox using this modem.. On a normal day we are streaming HD movies/tv shows to all the TVs in our house via AppleTV at the same time and my child is watching YouTube/playing games.. And I am still able to VPN to the office with no issues...

  Answered 10 years ago by bcopeland

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this modem run att

Asked 5 days ago by Peter.

• A:Answer The SURFboard SB6190 is a DOCSIS 3.0 cable modem designed for cable internet providers such as Xfinity, Cox, and Spectrum. AT&T provides internet service through Fiber (AT&T Fiber), DSL, and Fixed Wireless, which do not use DOCSIS cable technology. Because of this, the SB6190 won’t work with AT&T service, and you’ll need equipment specifically approved for AT&T.

  Answered 5 days ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat frequency

Asked 2 months ago by Info.

• A:Answer The SURFboard SB6183 does not have built-in Wi-Fi capability. It’s a DOCSIS 3.0 cable modem only, meaning it provides an Ethernet connection to your router or PC, but does not broadcast any wireless signal by itself. If you need Wi-Fi, you’ll need to connect the SB6183 to a separate wireless router. The Wi-Fi frequency (2.4 GHz or 5 GHz) will depend on the router you use, not the modem.

  Answered 2 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this compatible with at&t?

Asked 3 months ago by Anonymous.

• A:Answer The SB6183 cable modem features DOCSIS 3.0 technology, designed for use with cable internet providers. It is not compatible with AT&T DSL or fiber-to-the-home service.

  Answered 3 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo I need a router in order to use as a replacement for xfinity gateway?

Asked 4 months ago by Anonymous.

• A:Answer Yes, you will need to pair SB6183 with a Wi-Fi router as a replacement for Xfinity gateway. The SB6183 is officially approved for use with Comcast Xfinity residential internet service and supports cable internet plans up to around 300–400 Mbps. However, it will not work with Xfinity voice service.

  Answered 4 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this require a cable connection to function?

Asked 4 months ago by buiyg8yvy.

• A:Answer The SB6183 requires a coaxial cable connection to the cable Internet service to function.

  Answered 4 months ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy router surfboard6190 failed but started working again. Should I replace? How hard is it to install a new one?

Asked 11 months ago by Scopen.

Q: QuestionWilll this work with Via Sat internet??

Asked 1 year ago by Anonymous.

• A:Answer The SB6183 is compatible with major Cable Internet Providers. It is not compatible with Satellite Internet service.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat can I use to connect to my tmobile internet device to? The modem I have is out dated , and I'm looking to not spend alot of money. I cannot afford too much,

Asked 1 year ago by Anonymous.

• A:Answer You can connect a Wi-Fi router with WAN (Internet) Ethernet port to the SB6183 with an Ethernet cable. We suggest contacting T-Mobile Support if their internet device can connect to a cable modem.

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionpower & on-line lights look yellow but computer works fine....why the difference

Asked 1 year ago by jt.

• A:Answer For assistance with SURFboard products, please visit https://community.surfboard.com/

  Answered 1 year ago by ARRIS SURFboard Team

  Helpful (0)Unhelpful (0)ReportAnswer this question