Questions & Answers
- Model:
- X712DA-202.MV
- SKU:
- 6425900
Your price for this item is $639.99
Save $160
The regular price is $799.99
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QuestionIs it possible to take out the 12 gig ram and exchange it for 16?
- Answer Yes, the preinstalled RAM can be removed and be upgraded to a 16GB.
QuestionWasn't this model just $550 a few months ago? Why the jump in price?
- Answer Hi, I bought it at that price. It was on sale. The jump in price = it's regular price.
QuestionDoes this come with Microsoft Office, word, excel?
- Answer No, Microsoft Office does not come installed.
QuestionWhy is this unit not found on the Asus website? What is the model number?
- Answer This model is the X712DA, this is specifically the variation X712DA-BR7N6.
QuestionWhat version of Windows 10 is installed on the laptop?
- Answer This unit come with Windows 10 Home but can be upgraded to Windows 10 Pro.
QuestionDoes this laptop has a fingerprint reader to login?
- Answer That's odd that ASUS would say there is a fingerprint reader. For the model shown here there is not. There is another model similar to this one that does have one. THIA MODEL DOES NOT. The fingerprint reader would be visible as a small square in the upper right corner of the mousepad. There are dongles for them though I;ve never used one, If you are concerned about security there are USB keys that can be purchased. If best Buy has them their search is too dumb to find them. Here are some amazon search results that show what I mean as well as some fingerprint dongles. Don't know if they'll let that link through so just search for: usb+security+key+for+windows+10 https://smile.amazon.com/s?k=usb+security+key+for+windows+10&crid=3SPQQIX4SW3KK&sprefix=USB+security+%a2Caps%2C219&ref=nb_sb_ss_ts-a-p_7_13
QuestionMy work at home job requires Ethernet connectivity; is this laptop compatable?
- Answer Hi, I have the same issue and found this fairly reasonable adapter here: https://www.bestbuy.com/site/j5create-usb-3-0-to-gigabit-ethernet-adapter-gray/2001047.p?skuId=2001047 Haven't gotten to try it yet but USB3 shouldn't have a problem handling Gb speeds. I saw some on ebay that claim even higher rates but that's kinda silly given ethernet only goes up to 1Gb duplexed.
Questiondoes it have a place internally for an additional hard drive?
- Answer I'm going to post a picture of the inside. There is a slot for a 2.5 inch drive but I can't for the life of me figure out how it's powered. And I was in there adding memory. However, if you get a powered hub ( they are very cheap) you can run one externally at pretty good speeds from the 3.1 ports.
QuestionDoes the laptop come with wifi 5 or wifi 6
- Answer This model comes with an Integrated Wi-Fi 5 (802.11 ac (2x2).
Questionwhat is the processor speed on this labtop?
- Answer This CPU has a base clock of 2.3GHz, boost of 4.0GHz. https://www.amd.com/en/products/apu/amd-ryzen-7-3700u
QuestionWhat is he cache memory size on this laptop?
- Answer That's not an easy question to answer but you can see for yourself using this excellent utility: https://www.cpuid.com/ AND'' https://www.hwinfo.com/download/ These are the two best utilities out there for answering questions about your hardware.
Questionwhat memory and type does the gpu have?
- Answer The whole system has one 4GB DDR4 2400 chip soldered to the motherboard and one 8GB DDR4 3200 in a slot. The chipset only supports up to DDR 2400, so the 8GB DDR 3200 runs at 2400. Fortunately, the RAM still runs in dual-channel mode. The APU's GPU uses 2GB of that system RAM. There is no way to adjust this in the laptop's BIOS.
Questionis the ram expandible to 16gb?
- Answer Yes, it can be upgraded or expanded to 16GB, up to a maximum of 32GB, 16GB per slot.
QuestionParts of description says 3rd gen other parts say 4th gen? Whats the right one?
- Answer It comes with a 3rd Genertion AMD Ryzen 7 3700U Processor.
QuestionWhat is the processor speed.
- Answer Complete processor specifications can be found here. https://www.amd.com/en/products/apu/amd-ryzen-7-3700u
QuestionMy WiFi stability is bad with the integrated Realtek 8821CE adapter. (Replacing it with another USB one solves the problem, but I need it for another PC.) Can I get a link to the updated drivers for this adapter?
- Answer The drivers can be found here. Please select X712DA to select your model. https://www.asus.com/us/Laptops/For-Home/VivoBook/ASUS-VivoBook-17-M712/HelpDesk_Download/?model2Name=VivoBook-17-M712
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