A:Answer Exchange this unit for another one through the reseller from whom it was purchased, pending their exchange policy, or ship it to our Service Center for repair/replacement. The factory warranty period for the turntable is 1 year from the date of purchase. Following is a link to our Repair Return Instructions should you need to ship the turntable to our Service Center. Along with the completed ATUS Service Form, also enclose a copy of your dated sales receipt so we can honor any warranted repair/replacement that may apply. The ship to address is the Stow, OH address shown at the bottom of the form. Please note the special instructions for shipping turntables in for service, we do not require all of the components.
Do NOT ship the platter or dust cover and secure the tonearm to the tonearm rest using a wire tie to avoid damage to the stylus or tonearm assemblies during transit.
Service – USA - Repair Return Instructions
https://www.audio-technica.com/en-us/support/repair-service/
