A:AnswerOkay, I am the one who asked the question. I was happy with the answer and made the purchase. The thing beeps at everything you do. Every push of every button and when you lift the kettle and set it down. Exactly what I didn't want. Also, another question asks if the tea brewing part is removable and you said yes it is. Well, it is not. Maybe your team should actually know your products before answering questions. Total waste of my time.
A:AnswerI wish people would stop saying plastic does not contact the water. The top of the tea steeper is plastic inside, the underside of the kettle’s lid is plastic, and the piece that holds the screen in the spout is plastic. You’d have to remove the steeper and the spout screen and run the unit without the lid (not safe or efficient) to avoid plastic contact.
A:AnswerJust to contradict the other answer, the upper part of the tea steeper (what the basket twists on to) is plastic. That’s obviously going to be submerged in your water. Also, the underside of the kettle’s lid is plastic and the holder of mesh screen on the spout is plastic. Each of those will contact your water when you pour.
A:AnswerI have no idea! But I can assure you with my first-hand experience that this brand is not legitimate! They are nothing but a bunch of scammers. Try contacting them for their warranty a month after use and you’ll see for yourself.
These brands should not be allowed to sell on large platforms.
A:AnswerI press Power then Keep Warm then the temperature. In that order. The key, I think, is deciding ahead of time. Keep Warm can not be turned after the water is at the selected temperature.
A:AnswerNo. It has pre-settings for specific teas. They are herbal/coffee, black tea/boil, green tea and “delicate tea”. The pre-set temps for these are 195, 212, 175 and 160 degrees, respectively. Hope this helps!
A:AnswerWhile holding the handle with your right hand and the basket with your left hand, turn the basket to the left. It is a twist off lid, not a pull off lid.
A:AnswerHello, We are sorry to hear about your experience with your Kettle. We appreciate you taking the time to provide your feedback. We recommend reaching out to our customer support team to discuss this further and ensure you have a fully operational Kettle. We want you to be pleased with your purchase and are always standing by to assist! Kindly contact us and we’ll be happy to help. Either call us toll-free at 1 866-832.4843 or email us at [email protected]. Have a great day. The BELLA team.
A:AnswerHello,
Thank you for reaching out
We are very sorry about this and would be happy to assist you
Kindly please reach out to us at [email protected] or you may give us a call at 1-866-832-4843 and we will be happy to assist you.
Thank You
BELLA Customer Service
A:AnswerWe clean ours with hot soapy water no more than once a week. Vinegar has worked great to rEmove the scaling caused by our hard water. We probably should “de-scale” more often but we don’t. If we let it go too long I have used a little Barkeepers Friend powder, a sponge, and a little elbow grease to bring it back to new. Hope this helps.
