Questions & Answers

Q: QuestionThe product advertised batteries that last for 2 years. The batteries I got with the product did not work. Had to go get my own batteries.

Asked 1 week ago by Meme.

Q: QuestionDo I have to connect the doorbell to my cable or is it independent from my cable provider?

Asked 1 week ago by SupernaturalWelcome.

• A:Answer The Blink Video Doorbell only needs to be installed via the Blink application. It does not need to be wired to the home's transformer, and cannot be connected to a cable company.

  Answered 1 week ago by Blink

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Q: QuestionIf I don't subscribe to Blink subscription does the video go to the server first then to local storage? Don't want in the cloud.

Asked 2 weeks ago by Wn4d.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - White

• A:Answer Hello Wn4 and thank you for your question! If you choose not to subscribe to the Blink Subscription Plan, the video will not go into the cloud for storage. It will only save to the inserted USB Flash Drive on the Blink Sync Module. Hope this helps! Have a great day!

  Answered 1 week ago by Amazon Devices Customer Support

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Q: QuestionIs Blink working on allowing an email-only verification option? Phone verification is unworkable in large household.

Asked 3 weeks ago by Trudy.

Q: Questionif you have icloud will the video back up to that with out a subscription

Asked 1 month ago by patty.

• A:Answer No it can only save locally on physical microSD card media as a non subscriber, but this is very easy and many newer cameras don’t even give that choice. As a subscriber it saves to their servers and I did observe any option for doing so elsewhere but I can guarantee that part. Seems unlikely though.

  Answered 3 weeks ago by ladnacs81

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Q: QuestionHow many phones can I connect through doorbell?

Asked 1 month ago by Savo.

• A:Answer Hello Savo and thank you for your question! You can have as many devices connected to the same Blink account as you'd like. Hope this helps! Have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionIs the sync module core compatible with older blink cameras?

Asked 1 month ago by Anonymous.

• A:Answer Hello, thank you for your question. Yes, the Blink Sync Module Core is compatible with all existing Blink cameras, including older models, as all Blink devices are cross-compatible across different generations. The Sync Module Core acts as a central hub, connecting up to ten devices to your Wi-Fi network and the Blink servers. I hope that helps, have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: QuestionDo you have to purchase a subscription to operate?

Asked 2 months ago by Fred.

• A:Answer Hi Fred! There's no subscription required to access features like Live View, or receive an alert when someone triggers the Blink Video Doorbell. The subscription enables cloud saving alerts you missed so that you can check them after the fact, person detection, photo capture and other advanced features. I hope that helps, have a great rest of your day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionWill this work with 5g wifi

Asked 2 months ago by Mari.

• A:Answer Hello Mari, the Blink Video Doorbell only works on the 2.4 GHz network. Most home WI-FI networks that support 5GHz also support 2.4GHz. Have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionCan app be used without a subscription to talk with person at door?

Asked 2 months ago by mcdanielth.

• A:Answer Yes you can talk to a person while u aint home

  Answered 3 weeks ago by MargaritaPVerified Purchase

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Q: QuestionNeed suscription?

Asked 2 months ago by Snto.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - White

• A:Answer Hello Santo, thank you for your question. No, a Blink subscription is not required to use the Video Doorbell, as you can still get live view and motion alerts. However, the Sync Module Core included in the kit does not offer local storage, meaning you will need a Blink Subscription Plan (like the Plus Plan or Basic Plan) to record and save video clips. To avoid a subscription, you would need to use a Sync Module 2 with a USB flash drive or a Sync Module XR with a microSD card, which are sold separately. I hope that helps, have a great day!

  Answered 1 month ago by Amazon Devices Customer Support

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Q: Questioni just installed mine, but i can only hear what the person is saying outside but when i talk back they cant hear anything what i am saying. Does anybody knows what could the problem be?

Asked 2 months ago by Hello.

• A:Answer Hello and thank you for your question! On the live view for the Blink Video Doorbell, the microphone is automatically muted. You need to tap and hold the icon on the screen to talk though the Doorbell. Hope this helps! Have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionIs any other way to install the camera without using a drill?

Asked 2 months ago by Ana.

• A:Answer Hello Ana, the included mounts do require a drill to install. There are some 3rd party options available online that may not require drilling. Have a great day!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionDoes the sync module core works with the blink camera beside the blink doorbell?

Asked 2 months ago by Monchi1245.

• A:Answer Hi Monchi1245, yes, Sync Module Core works with Blink cameras in addition to the Blink Video Doorbell, and one module can manage up to ten Blink devices in the same system. Hope this helps!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionIs Blink compatible with apple 8plus phone

Asked 3 months ago by Ree.

• A:Answer It requires that you use the blink home monitor app which requires an operating system of iOS 10.6 or newer. Check what version of iOS the 8 + is running and if it is higher than 10.6 you’re good.

  Answered 3 weeks ago by ladnacs81

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Q: QuestionI have 5 wireless Blink outdoor cameras connected thru wifi with the Blink Sync Module 2. Can the Blink doorbell connect to that or do I still need the Sync Module Core; if yes, if I purchase 2, can they both use the same Core or do I need one for each?

Asked 3 months ago by Ciaociao56.

• A:Answer Hi Ciaociao56, the Blink Video Doorbell can be added to the same system that already uses a Sync Module 2, so there is no need to buy a Sync Module Core for it. One Sync Module can manage up to ten Blink devices in a single system, so two doorbells can share the same module without buying another. Hope this helps!

  Answered 2 months ago by Amazon Devices Customer Support

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Q: QuestionWill this camera work with WPA3/ WIFI6?

Asked 3 months ago by Dan.

• A:Answer Hello Dan and thank you for your question! Unfortunately, the Blink Video Doorbell does not work with WPA3 or a WIFI 6 connection (802.11ax), but will work on 802.11b/g/n networks. Hope this helps! Have a great day!

  Answered 3 months ago by Amazon Devices Customer Support

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Q: QuestionIs this doorbell camera compatible with a 5g wifi network?

Asked 3 months ago by HSJ.

• A:Answer 10000%

  Answered 3 months ago by TaylorS

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Q: QuestionDoes this camera need wifi to work?

Asked 3 months ago by Idkc.

This question was asked about the related product: Blink - Video Doorbell - Head-to-toe HD view, two-year battery, simple setup, Sync Module Core included - White

• A:Answer Yes, and she comes with her module to be able to connect.

  Answered 3 months ago by JoseD

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