A:Answer Thank you for your question, al323. We're sorry to hear you're experiencing difficulty with your Companion 2 Series II speakers. As someone mentioned before, Windows should prompt you to choose the Companion as your audio output device. We would recommend a full power reset of the speakers. Please find the steps here: https://bose.life/2k4fdR1. If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day! Jesse - Bose Support