Questions & Answers

Q: QuestionDoes this printer have a built-in fax machine?

• A:Answer Yes, this printer has an integrated fax.

Q: QuestionHow many cartridges does this printer require?

• A:Answer This printer requires 4 cartridges.

Q: QuestionWhat is the warranty on this Brother printer?

• A:Answer This printer comes with a 2-Year Limited Warranty and Brother At Your Side support for the life of your printer.

Q: QuestionCan I print from my phone or tablet with this printer?

• A:Answer Yes, the MFC-J1215W offers wireless printing and scanning capabilities that enable you to print and scan from your desktop, laptop, smartphone and tablet.

Q: QuestionDoes this printer work with Windows 11 as well as Windows 10?

Asked 3 months ago by Mike.

• A:Answer Yes, the Brother MFCJ1215W is Windows 10 and 11 compatible.

  Answered 3 months ago by Brother

  
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Q: QuestionCan this printer do envelops

Asked 6 months ago by unclewick.

• A:Answer Yes, the Brother MFCJ1215W is able to print envelopes. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1205w/use/html/GUID-AE89843F-7E43-47CE-81E2-83CAE4812BF4_1.html?c=us&lang=en&prod=mfcj1215w_us&KEY=print%20envelopes

  Answered 6 months ago by Brother

  
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Q: QuestionI recently changed the ink using the recommended Brother ink cartridges. The printer recognizes the request to print, however, only produces blank pages.

Asked 7 months ago by Anonymous.

• A:Answer I’m sorry to hear that you are having printing blank pages issues with the Brother MFCJ1215W. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32503280002/workspaceContext/workspace/processedPrint/Answer/174191 If you still have difficulties please contact Brother Customer Service at: https://www.brother-usa.com/support/MFCJ1215W

  Answered 7 months ago by Brother

  
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Q: QuestionWhat are the dimensions of the MFC-J1215W printer? Specs say it is 19" high, but that's not what the picture shows.

Asked 9 months ago by Dolly.

• A:Answer The printer measures approx. 6" high, 17" across, and 14" deep. (Only the shipping box is 19" high.)

  Answered 9 months ago by RDA742433

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Q: QuestionIs there a display and buttons on the printer like my old Brother? Can i set it up without an app, no smartphone.

Asked 9 months ago by ifixitdotcom.

• A:Answer The Brother MFCJ1215W does not have an LCD display and would require the Brother Mobile Connect app for setup.

  Answered 9 months ago by Brother

  
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Q: QuestionCan I use the Brother Mobile Connect App with this printer without subscribing to EZ Print?

Asked 9 months ago by Jimself49.

• A:Answer Yes, the Brother Mobile Connect app can be used without being enrolled into the print subscription program.

  Answered 9 months ago by Brother

  
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Q: QuestionCan this printer be used for sublimation?

Asked 1 year ago by Anonymous.

• A:Answer The Brother MFCJ1215W does not support sublimation printing.

  Answered 1 year ago by Brother

  
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Q: QuestionAre the INKvesment tanks refillable or do I have to buy new cartridges for this printer?

Asked 1 year ago by Jon.

Q: QuestionCan this printer be used with my IPad

Asked 1 year ago by Dougie.

• A:Answer Yes

  Answered 1 year ago by DhanushVVerified Purchase

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Q: QuestionMy daughters dorm only allows wireless with cloud printing option. Does this printer have cloud printing option?

Asked 1 year ago by Lisa.

• A:Answer We would love to hear more details to be able to better assist you. Please contact us directly at: https://www.brother-usa.com/support

  Answered 1 year ago by Brother

  
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Q: QuestionIs there fax function?

Asked 1 year ago by Patl.

• A:Answer Yes. There is a FAX function

  Answered 11 months ago by PhilipBVerified Purchase

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Q: QuestionCan this printer be hard wired to computer?

Asked 1 year ago by Kevin.

• A:Answer This is a wireless printer. It can also print from iPhone and Android mobile devices.

  Answered 11 months ago by PhilipBVerified Purchase

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Q: QuestionDoes this work with Chromebook. ChromeOS.

Asked 9 months ago by ifixitdotcom.

• A:Answer Yes, the Brother MFCJ1215W is ChromeOS compatible.

  Answered 9 months ago by Brother

  
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Q: QuestionAre the tanks on this printer re-fillable? I want to use it for sublimation printing.

Asked 1 year ago by Shogge.

• A:Answer The Brother MFCJ1215W does not support sublimation printing.

  Answered 1 year ago by Brother

  
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