Questions & Answers

Q: QuestionHow long is the power cord on this vacuum?

• A:Answer The power cord for this vacuum is 35 feet long.

Q: QuestionWhat type of filtration system does this vacuum use?

• A:Answer This vacuum uses a whole-machine filtration system to trap allergens inside.

Q: QuestionWhat is the bin capacity of this Dyson vacuum?

• A:Answer The bin capacity of this vacuum is 0.55 gallons.

Q: QuestionIs this vacuum suitable for pet owners?

• A:Answer Yes, this vacuum is specifically engineered for larger homes with pets. It removes dirt, allergens, and pet hair around your home and comes with specialized pet tools.

Q: QuestionIs the animal 3 good for both hard wood and area rugs as we have a mixture of both in our home ?

Asked 3 years ago by LVJC.

• A:Answer It works well on hard floors and carpet. The only problem I have is the suction is too strong for my extra thick area carpet (about 2inches deep) so it stops like something is stuck.

  Answered 3 years ago by castorclaimsVerified Purchase

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Q: QuestionWhat's the difference between this and the copper and nickel colored one?

Asked 3 years ago by Derreck.

• A:Answer The color

  Answered 3 years ago by TellingitlikeitisVerified Purchase

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Q: QuestionWhy don’t the ball animal 3 and the ball animal 3 extra have HEPA filters? The description says “lifetime” for type of filter. What kind of bull$hit are you slinging?

Asked 2 years ago by D.

• A:Answer Hello D, this is Kelly with Dyson. Ball Animal 3 models feature advanced filtration. The washable post-motor filter traps 99.97% of particles as small as 0.3 microns – as small as bacteria. The filters have been designed to last the lifetime of the machine, with proper care as outlined in the user manual. If you still have questions, please feel free to contact us directly at [email protected]. Best wishes, Kelly Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionHow to use the wand/ And how to put it back/

Asked 2 years ago by Carol.

• A:Answer Hi there Carol, this is Tia from Dyson. The extension wand quickly releases with the press of a button, from its holding compartment, when you need to get a long reach and with the tool attachments. To put the wand back in place, you would just slide it back into the holding compartment and use the vacuum's main cleanerhead. If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at [email protected]. Thank you for choosing Dyson technology! Best wishes, Tia Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionDoes hair plug up the vacuum?

Asked 2 years ago by Gin.

• A:Answer Yes. The intake hole is small so it will clog if it's too much.

  Answered 2 years ago by TotchketVerified Purchase

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Q: QuestionWhat is the difference between animal 2 and 3?

Asked 2 years ago by Di.

• A:Answer Hello Di, this is Kelly with Dyson. Both Ball Animal 2 and Ball Animal 3 offer very powerful suction power. Ball Animal 3 has an updated Motorbar cleaner head with built-in de-tangling vanes that prevent pet or human hair from getting wrapped around the machine's brush bar. There is also a suction slider on the front of the head that makes slight adjustments for varying floor types. if you have thicker carpeting in the home or pets, you may prefer the Ball Animal 3. Best wishes, Kelly Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionAre the parts I have for my Dyson Cinetic Big Ball Animal Allergy vacuum (DC 40 or DC 50) compatible with this Animal 3?

Asked 2 years ago by Deezle.

• A:Answer Hi there Deezle, this is Tia from Dyson. While most attachments are compatible, you may have a couple that would require an adapter to fit onto the latest Dyson Animal 3 model. Rest assured, your Animal 3 will include the perfect tools to get the job done! We appreciate your support of Dyson. Best wishes, Tia Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionWhat's the difference of the Ball 3 EXTRA and the other Ball 3 without EXTRA?

Asked 2 years ago by Doozeig.

• A:Answer More tools it’s like three things no one ever uses

  Answered 1 year ago by Mel78Verified Purchase

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Q: QuestionHello I wanted to ask does the Dyson use water and soup or does it only use water or it uses neither ?

Asked 2 years ago by Clean.

• A:Answer No water therefor no soup

  Answered 1 year ago by Mel78Verified Purchase

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Q: QuestionHow much does this vacuum weigh?

Asked 2 years ago by hollyo.

• A:Answer Hello Holly, this is Kelly with Dyson. The Ball Animal 3 Extra has a weight of 17.3 pounds. Best wishes, Kelly Dyson Customer Support

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionIs this vacuum loud?

Asked 2 years ago by person.

• A:Answer Hello person, This is Miella from Dyson. The Dyson Ball Animal 3 Extra machine's noise level is HP88 dBa. Hope this helps! Miella Dyson Customer SUpport

  Answered 2 years ago by DysonProductExpert

  
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Q: QuestionIs this vacuum belt driven?

Asked 3 years ago by Carpetbagger.

• A:Answer Nope

  Answered 2 years ago by PeteVerified Purchase

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Q: QuestionWhat is with the hose part? I love the vacuum!!! It is amazing!! Best vacuum I have ever owned!! But the hose is such a pain to use! It’s so hard to pull the tube out all the way so you can clean a spot you can’t reach. Am o doing it wrong?

Asked 2 months ago by StacyM.

Q: QuestionI’m wondering if the ball vacuums are stronger than the stick vacuums those without needing a cord or are they equal in strength?

Asked 6 months ago by HeyRae.

• A:Answer Dyson Ball with out a doubt - have both

  Answered 2 months ago by MikeBVerified Purchase

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Q: Questionwill the dyson 41head fit on the dyson ball animal 3? Just bought the animal 3 and pushes so hard on even short carpets. I have the dyson 41, but is losing power and works great on thick carpets.

Asked 8 months ago by Junior.

• A:Answer Hello, thank you for your inquiry regarding the compatibility of the Dyson 41 head with the Dyson Ball Animal 3 Extra Upright. The Dyson 41 head is not directly compatible with the Dyson Ball Animal 3 Extra Upright. Each model is designed with specific attachments and heads that optimize performance for that particular vacuum. However, we understand your concern about the Dyson Ball Animal 3 being hard to push on short carpets. We recommend checking the height adjustment settings on your Dyson Ball Animal 3 to ensure it is set correctly for your carpet type. Additionally, you may want to contact our customer service team for further assistance or to explore other compatible accessories that might improve your experience. If you have any further feedback or need assistance with the product, please email us at [email protected] We would be delighted to assist you further.

  Answered 8 months ago by Dyson Team

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