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  • QuestionWhat is Cinetic? why are there no reviews? why such a big price reduction?

    Asked by cinetic.

    • Answer Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Cinetic Big Ball. This vacuum uses our latest cyclone technology which is the Cinetic cyclone technology. It is more efficient than previous models in that the cyclone tips oscillate at up to 5,000 Hz, separating the microscopic dust that clogs most vacuums. This new technology requires no filter maintenance as well. Best Wishes, Krystal Dyson Customer Service

      Answered by DysonProductExpert

  • QuestionDoes this model (206042-01) auto adjust for cleaning head height? Can I go from carpet to hardwood floors without making any changes to the vaccum?

    Asked by Steve.

    • Answer Yes, this vacuum cleaner automatically adjusts between hardwood and carpeted flooring surfaces.

      Answered by CommunityAnswer

  • QuestionHow does this differ from the Cinetic big ball animal or the Cinetic multi floor? Is it the same vacuum just different accessories?

    Asked by Evan.

    • Answer Hi Evan, this is Carissa with Dyson. We are pleased to clarify the differences between our Cinetic models. Truly the only difference is the tools that come with the machine. Each Cinetic Dyson will come with the combination and stair tool. Our Cinetic Animal will come with our exclusive Tangle Free Turbine tool, which is perfect for picking up hair and not getting tangled in the bristles. Our Cinetic Multi Floor only comes with the combination and stair tools. Our Cinetic Total Clean will come with our Multi angle, great for getting on top of book shelves or ceiling fans and our Stiff brush, great for stuck on dirt or in the car and our mattress tool which works for upholstery. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support.

      Answered by DysonProductExpert

  • QuestionHow often do you have to change the HEPA filter?

    Asked by Jane.

    • Answer Hi Jane, this is Carissa with Dyson. Our Dyson Cinetic Big Ball Total Clean Upright vacuum is the only vacuum cleaner with strong suction and no filters to wash or replace. Dyson is committed to lifetime filter technology, this means the filters are designed to last the life of the machine, when maintained as instructed in the user guide. Our Cinetic motorized cleaner head has 2,520 stiff nylon bristles, which drive deep into carpet to remove hair and stubborn debris, as well as picking up fine dust from hard floors. We hope this information proves useful. Best wishes, Carissa Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan I wash the canister with soap and water?

    Asked by Penny1961.

    • Answer Hi Penny, this is Kelly with Dyson. You can clean out the clear dustbin of your Cinetic Big Ball Total Clean vacuum; if using soap we would recommend to use something gentle such as liquid dish soap - other agents may cause the plastic to cloud. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionIs this vacuum cordless? Thank you

    Asked by Clay.

    • Answer Hi Clay, this is Kelly with Dyson. The Cinetic Big Ball Total Clean is not a cord-free machine; rather it's one of our full-size corded uprights. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow much does it weigh?

    Asked by Jeanie.

    • Answer It weighs 19.2 pounds.

      Answered by CommunityAnswer

  • QuestionI have a Dyson. It needs repair and I can't find a vacuum repair place that works on Dyson. Any suggestions would be greatly appreciated. My zip code is 33157. Thank u

    Asked by Lynn.

    • Answer Hi Lynn, this is Krystal with Dyson. I am sorry to hear your vacuum may be in need of a repair and would value the opportunity to address this in further detail. Feel free to contact me at [email protected] and I will be happy to help. Best Wishes, Krystal Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat’s the difference between the Ball Animal 2 and the Cinetic Big Ball Total Clean?

    Asked by Anonymous.

    • Answer Hi there, this is Kelly with Dyson. We're happy to go over these two models with you. Our Dyson Cinetic Big Ball Total Clean upright vacuum features ball technology, with a central steering mechanism, for greater control and no awkward moves. They are also out first machines to feature no filters to wash or replace, thanks to the oscillating Dyson Cinetic tips located in the cyclone pack. The Dyson Cinetic is a heavier machine; one thing that you may notice, however, is the brush bar of your machine may help to move the machine along the carpet due to the natural rotation of the brush bar. The Dyson Ball Animal 2 was engineered for homes with pets, with features that dig out dirt, hair and allergens. Dyson Ball Animal 2 does feature the strongest suction among our uprights - 270 air watts, for tough tasks across all floors. Dyson Ball Animal 2 does indeed have two filters, and has been certified to be asthma and allergy friendly, along with having whole-machine HEPA filtration. If you have thicker, more plush or even shag-type pile carpeting in your home, the Ball Animal 2 might provide too much suction for your flooring. This can cause the machine to seem hard-to-push, as the self-adjusting cleaner head will seal in suction. The power of the Cinetic is 180 air watts, which makes it more suitable for the majority of carpeting types. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes the wand and long-reach hose release in one easy action ? I have a great older Dyson animal but it has a very cumbersome way to attach the wand & hose ...

    Asked by Jake.

    • Answer Hello Jake, this is Kelly with Dyson. The Dyson Cinetic Big Ball Total Clean features one-click attachments which make it easier to change tools between tasks. The long-reach wand released instantly and stretched to 50 inches to access high places. Also, the wand features 360° articulation, to give you greater control while vacuuming. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionCan the beater bar be turned off (for cleaning a berber carpet)? Thanks.

    Asked by JimR.

    • Answer Yes it can!

      Answered by Dustmitekiller

  • QuestionWill this vacuum work on Smart Strand carpeting. It needs more gentle brushes and such so it does not pull the carpet out. Thank you

    Asked by BADOS.

    • Answer Hello BT, this is Kelly with Dyson. The brush bar can be disabled on the Cinetic Big Ball Total Clean if you have any concerns on using a brush bar on your carpeting. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat is the exact difference between this model and the $100 more Cinetic Big Ball Animal + Allergy Upright Vacuum?

    Asked by Tristan.

    • Answer Hello Tristan, This is Miella from Dyson. The Cinetic Big Ball Total Clean upright includes the following tools: combination tool, stair tool, Stiff Bristle Brush, Multi Angle tool, Mattress tool. Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionGood Morning, I noticed that Dyson.com has a silver one that is +$100 more than the one listed at BestBuy.com. Is this price only due to the color difference or is Dyson.com a newer model than this one?

    Asked by Models.

    • Answer Hello there, this is Kelly with Dyson. The Cinetic Big Ball Total Clean that Best Buy has for sale, comes with the following in the box with the vacuum: the stair tool, multi-angle brush, stiff bristle brush, mattress tool and combination tool. The machine offered on the Dyson website is the Cinetic Big Ball Animal + Allergy model. The difference will be tools that come in the box. The Dyson.com model will include the multi-angle brush, mattress tool, carbon fiber soft dusting brush, reach under tool, tangle-free turbine tool, combination tool, stair tool and a tool bag. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow many years of warranty will I get from Dyson if I buy this from Best Buy? I do not intend to buy any additional (external) warranty?

    Asked by NASH.

    • Answer Hello Nash, this is Kelly with Dyson. When making a purchase from an authorized Dyson retailer, your Cinetic Big Ball Total Clean upright machine will include a 5-year warranty, provided by Dyson. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow long is the extension hose?

    Asked by EDG1.

    • Answer Hi there, this is Kelly with Dyson. The hose on the Cinetic Big Ball Total Clean will stretch to reach 15 feet. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionIf I purchase a Dyson, will I be able to plug it into Thailand's 220V system?

    Asked by Auswat.

    • Answer Hello Auswat, this is Kelly with Dyson. Dyson products are designed specifically for the countries in which they are made for and sold in, and machines manufactured for the United States are designed solely for 110-120v electricity. It is because of this fact that we are unable to have the machine converted to meet the specific country electrical code and laws. In order to use the machine in a different country a power converter would be needed.   However, we do not recommend using a converter, as the unit will not perform at the normal expected life of a Dyson product. Please be aware that use of your machine outside of the country which it was purchased may void your warranty. This is outlined under the Terms and Conditions of the warranty under the What is Not Covered section in the operating manual. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes this vacuum work on hardwood and tile floors? We have a Bull Mastiff that sheds a lot.

    Asked by Floors.

    • Answer Yes this vacuum is very good on bare as well as rug

      Answered by CJ68

  • Questiondoes this vacuum also work on hardwood floors

    Asked by Anonymous.

    • Answer Hello, This is Miella from Dyson. The Cinetic's self-adjusting cleanerhead can work on both carpet and hard flooring. Hope this helps! Miella Dyson Customer Support

      Answered by DysonProductExpert