Questions & Answers

Q: QuestionWhat smart home ecosystems is the ecobee Smart Thermostat Essential compatible with?

• A:Answer This thermostat is compatible with Apple HomeKit, Google Assistant, and Alexa.

Q: QuestionDoes the ecobee Smart Thermostat Essential work with heating and cooling systems?

• A:Answer Yes, it works with most 24 VAC HVAC equipment, including gas, oil, electric, dual fuel, forced air, conventional (2H/1C or 1H/2C), heat pumps (2H/1C), and boilers.

Q: QuestionCan I use the ecobee Smart Thermostat Essential if my home doesn't have a C-wire?

• A:Answer Yes, you can use the ecobee Power Extender Kit (PEK) if your home doesn't have a C-wire.

Q: QuestionHow can I control the ecobee Smart Thermostat Essential remotely?

• A:Answer You can control the thermostat remotely using the ecobee app.

Q: QuestionWhat comes with the Smart Thermostat Essential?

• A:Answer The Smart Thermostat comes with screws, drywall plugs, backplate, and wiring labels.

Q: QuestionDoes the ecobee Smart Thermostat Essential have a built-in display?

• A:Answer Yes, the thermostat has a color touchscreen.

Q: QuestionWhat is the maximum number of temperature periods you can schedule per day on the ecobee Smart Essential Thermostat?

Asked 5 months ago by Absentee.

• A:Answer Smart Thermostat Essential supports four temperature periods per day. These periods can be programmed for different times of the day and are typically labeled as Home, Away, and Sleep. You can customize the start times for each of these periods, allowing for flexibility in managing your home's temperature throughout the day. If you have more questions you can contact our support team. You can give us a call at 1-877-932-6233 (or 647-428-2220 if you’re outside North America). Our team is also online Monday to Friday from 9 am to 10 pm EST, Saturday and Sunday from 9am to 9pm EST to answer your questions at https://support.ecobee.com/s/contactsupport

  Answered 5 months ago by ecobee

  
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Q: QuestionCan this thermostat operate in deep cold? I want to heat just occasionally in a yurt in a cold climate.

Asked 7 months ago by Anonymous.

• A:Answer Hi there! Before purchasing, I would ensure your setup in the Yurt is compatible with ecobee's thermostats. You can do this check here https://www.ecobee.com/en-ca/compatibility/thermostat/ The ecobee Smart Thermostat Essential can operate in cold climates, but there are important considerations for using it in a yurt or similar structure: Operating Temperature Range The thermostat functions between 14°F to 122°F (-10°C to 50°C). Desired Temperature Settings You can set the thermostat to maintain temperatures from 45°F to 120°F (7°C to 49°C). This means the thermostat itself must remain within its operating temperature range to function properly.

  Answered 7 months ago by ecobee

  
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Q: QuestionDoes this system interface with the Ecobee doorbell so that when the doorbell is pushed it either chimes or shows up on the thermostat?

Asked 7 months ago by Kev.

• A:Answer ​The ecobee Smart Thermostat Essential does not support direct integration with the ecobee Smart Doorbell Camera. These features are exclusive to the ecobee Smart Thermostat Premium, which offers seamless integration with the Smart Doorbell Camera, including live streaming and two-way communication directly from the thermostat's touchscreen.

  Answered 7 months ago by ecobee

  
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Q: QuestionCan you lock the Ecobee smart thermostat essential to a temperature limit? So user can adjust temp only to that limit, eg a max limit for heating and a min limit for cooling?

Asked 7 months ago by Smithy.

• A:Answer Yes, the ecobee Smart Thermostat Essential allows you to set temperature limits for heating and cooling. This means you can define a maximum heating temperature and a minimum cooling temperature, ensuring users can only adjust settings within these specified ranges. This feature is beneficial for maintaining energy efficiency and preventing unauthorized temperature changes.​

  Answered 7 months ago by ecobee

  
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