Questions & Answers
- Model:
- X11 OMNICYCLONE
- |
- SKU:
- 10764731
$899.99Your price for this item is $899.99
Comp. Value: $1,499.99
The comparable value price is $1,499.99
Page Showing 1-5 of 5 questions
Q: QuestionIf I purchase this product, can I return it through January 15? Can I return it directly to the store?
Asked by arvindkrishnanarayana.
- A:Answer Thank you for your inquiry. Generally, purchases from our official stores are eligible for a refund or exchange within 30 days. However, as specific policies may vary by retailer, we strongly recommend contacting your original point of purchase for precise details. Should you need further assistance,or need any technical support, please feel free to contact our support team at [email protected].
Answered by Ecovacs Support Team
Q: QuestionAre you going to have this vacuum in stock at any local store?
Asked by Julie.
- A:Answer Thank you for your inquiry. The X11 OmniCyclone is currently available exclusively through online sales. For our Black Friday, we're offering it at a special promotional price lower than previous offers. You can find full details on our official website: https://www.ecovacs.com/us. All our officially authorized dealers provide the same warranty as our website. For any further technical details, please feel free to contact our support team at [email protected].
Answered by Ecovacs Support Team
Q: QuestionHi. I am highly sensitive to all fragrances. Do you offer unscented cleaning solution for your ecovac deebot X11? If unscented solution is not offered, can vinegar water be used instead? Thank you
Asked by SensitiveNose.
- A:Answer Thank you for your inquiry. We would like to clarify a few points regarding the cleaning solution: Firstly, please be advised that our official cleaning solution contains a mild, non-allergenic fragrance. Secondly, we're pleased to inform you that the cleaning solution is entirely optional. The machine is fully functional using only water.It means you can fill water in the cleaning solution box. Most importantly, to prevent serious damage to the unit, you must only use the official EcoVacs solution. The use of any other liquids, including acidic or alkaline substances, is strictly prohibited and will void the warranty.
Answered by Ecovacs Support Team
Q: QuestionHi. I am highly sensitive to any fragrances. Do you offer unscented cleaning solution for your ecovac deebot X11? If unscented variety is not offered can vinegar water be used instead? Thank you
Asked by Senestivenose.
- A:Answer Thank you for your inquiry. We would like to clarify a few points regarding the cleaning solution: Firstly, please be advised that our official cleaning solution contains a mild, non-allergenic fragrance. Secondly, we're pleased to inform you that the cleaning solution is entirely optional. The machine is fully functional using only water.It means you can fill water in the cleaning solution box. Most importantly, to prevent serious damage to the unit, you must only use the official EcoVacs solution. The use of any other liquids, including acidic or alkaline substances, is strictly prohibited and will void the warranty.
Answered by Ecovacs Support Team
Q: QuestionWhat kind of cleaning solution is used and is it included with initial purchase?
Asked by Beezy.
- A:Answer Thank you for your inquiry. To ensure the safety and optimal performance of your device, please note that the currently available X11 package does not include any cleaning solution. We recommend using only our brand-specific solution, which is designed for our machines and available for purchase on our official website. For more detailed information, please feel free to contact our technical support team at [email protected].
Answered by Ecovacs Support Team
Page 1, Showing 1-5 of 5 questions
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