Questions & Answers

Q: QuestionIs the Elgato Stream Deck XL compatible with both Windows and Mac computers?

• A:Answer Yes, the Elgato Stream Deck XL is compatible with both PC and Mac computers.

Q: QuestionHow many hotkeys does the Elgato Stream Deck XL have?

• A:Answer The Elgato Stream Deck XL has 32 one-touch hotkeys.

Q: QuestionDoes the Elgato Stream Deck XL have backlit keys?

• A:Answer Yes, the Elgato Stream Deck XL has backlit keys so you can see them in dim light.

Q: QuestionWhat is the cable length of the Elgato Stream Deck XL?

• A:Answer The cable length of the Elgato Stream Deck XL is 4.92 feet.

Q: QuestionWhat kind of interface does this stream controller use to connect to a computer?

• A:Answer This stream controller uses a USB interface for a simple wired connection.

Q: QuestionWhat is this used for...Do I need it in conjunction with a webcam

Asked 5 years ago by Judi.

• A:Answer its basically a device that you can set macros up for streams and other things. I stream, and for my stream I have 6 or so themes that I use. one is just a webcam view, one just the game, one for stream starting, ending, taking a break etc. all of those thru stream labs you can set for hot keys like alt+f9 or something. a lot of times though you forget what hot key is what. this helps with that, plus makes if fast. so alt+f9 might be just my webcam. on the stream deck for themes I label it webcam and set it up as the hot key, alt+f9. so now when I press it while streaming, my stream will go to webcam only. you can also set it up to do websites, start/stop streaming, etc. can set it up for songs, if you use a mic like a blue yeti, and a sound board or something, you can set up different sounds. a lot you can do with it.

  Answered 5 years ago by cad8099

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Q: QuestionAm I able to use this for hotkeys in another application not used for streaming? Like a drawing application.

Asked 5 years ago by MidnightFolf.

• A:Answer I downloaded the iphone app just to make sure that it would work with Revit and Navisworks before I bought the actual touchpad and it works great! I spoke with someone who is one of the heads of the software we use a couple of months ago about productivity and that when you are doing modeling eventually increasing your productivity gets down to minimizing mouse clicks. I love that The keys change with whichever software you are using. Hotkeys are nice but trying to remember what the shortcut is for a function that you may not use everyday can be cumbersome. I programmed a key to type in the shortcut for copy followed by the shortcut for snapping to center. That would normally be a total of 4 mouse clicks and I was able to take it down to 1. Hopefully I can get the company to purchase the stream deck otherwise I will most likely buy it on my own dime.

  Answered 5 years ago by SirBIMsAlot

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Q: QuestionI'm interested in purchasing one of these, but am wondering if it will also work on an M1 Mac. Does anyone have any experience with that configuration?

Asked 4 years ago by MichaelC.

• A:Answer Hi Michael, Yes they work perfectly on the M1. I have 2 and the phone app as well running on mine. The new software release is very good as well. Hope this helps. R.

  Answered 4 years ago by Rmatthew

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Q: Questionis there a way to make the windows or applications stay at the same position on the screen every time it opens by stream deck? I have a 2020 iMac. For example, the stream deck open Safari and Mail app, and each stay on left and right.

Asked 4 years ago by West.

• A:Answer Hi West, That should be dependent MacOS remembering your app position and reopening it in the same position. If you're having issues, please feel free to reach out to our support team, we'd be happy to help: support.elgato.com -Brian

  Answered 4 years ago by Corsair

  
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Q: QuestionHow big is it? What are the dimensions? Height, length and width

Asked 2 years ago by Intervention2.

• A:Answer Hello, They'd be 182 x 112 x 34 mm / 7.17 x 4.41 x 1.34 in. without stand. Do reach out to our team directly on the elgato site for any further questions you may have. -Art

  Answered 2 years ago by Corsair

  
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Q: Questioncan this be used to program hot keys for buying and selling stocks in the stock market?

Asked 5 years ago by Anonymous.

• A:Answer Hi, While it may be possible to program such a functionality, there is not any existing function available on the Stream Deck software. It is possible to monitor the values of various stocks however. If you have any additional questions, please let us know: support.corsair.com -Albert

  Answered 5 years ago by Corsair

  
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Q: QuestionIs there any way to mount this on an articulating desk arm or stand above the desktop. Does it have a mounting point available on the back such as a VESA mount or even a camera or microphone screw mount?

Asked 2 years ago by Pooldriller.

• A:Answer Hello, This doesn't have mounting support, you'd have to rig something like that. -Art

  Answered 2 years ago by Corsair

  
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Q: QuestionCan i use this also for my oculus quest 2 i have a really good gaming pc but I wanted to do some soundboard trolling for my YouTube and i saw this and i was wondering

Asked 2 years ago by Elijah.

• A:Answer Hello Elijah, Please refer to the compatible hardware under specifications and on our product page! -Art

  Answered 2 years ago by Corsair

  
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Q: QuestionIs this unit compatible with linux? What about streaming nintendo switch?

Asked 3 years ago by French.

Q: QuestionAm I the only one that doesn’t see the point of this especially for the price? Seems like a $25 product at best. Explain a reason for this.

Asked 2 years ago by Kakarotss2.

• A:Answer The big difference is that each button is programable and even by applications with different profiles. Any application or keyboard short cut can be link to key. Mk2 has 15 keys and half the price. I have 2 of these now because I accidently purchase a 2nd one. But I thinking of getting XL because I like it so much.

  Answered 2 years ago by GadgetsMan

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Q: QuestionCan a warranty be added during checkout?

Asked 5 years ago by Bxmom.

• A:Answer Online only offers you the warranty option before you go to check out, not after. In store, you can.

  Answered 2 years ago by ArthurB

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Q: QuestionCOULD i REPLACE THE C.D. UNIT?THERE IS RADIO,TAPE,?

Asked 4 years ago by JACK.

• A:Answer No this is only for keyboard actions that can be program, of course if you have seperate CD, Radio or Tape devices. you can control them if you have way to do that with programs or commands.

  Answered 2 years ago by GadgetsMan

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Q: QuestionFEDEX tracking shows package deklivered at 10:31 am on 29th DEC, it is no where to be found. In last 2 days we received 3 packages with FEDEX but this item did not come. What to dio now?

Asked 5 years ago by lostpackage.

• A:Answer Have you tried turning it off and on again?

  Answered 5 days ago by JoeDirt

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Q: QuestionDoes Elgato work on Windows 11 or only on Windows 10

Asked 4 years ago by Upgrade.

• A:Answer It is not working on Windows 11. It says driver unavailable. Elgatis website offers no help.

  Answered 2 years ago by JeffK

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