Questions & Answers

Q: QuestionCan I control the vacuum through an app?

• A:Answer Yes, you can control your cleaning preferences with the eufy app.

Q: QuestionHow does the eufy E20 vacuum handle obstacles?

• A:Answer This vacuum uses a Triple-Line Laser Obstacle Avoidance system to avoid obstacles.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer This vacuum can clean up to 1,500 sq ft on a single charge.

Q: QuestionWhat type of filtration system does this vacuum use?

• A:Answer This vacuum uses the AeroTurbo™️ five-stage filtration system.

Q: QuestionWhat is the maximum suction power of this eufy vacuum in handheld mode?

• A:Answer The eufy E20 vacuum cleaner boasts a powerful suction of up to 30,000 Pa when used in handheld mode.

Q: QuestionDoes this eufy vacuum cleaner have a self-emptying feature?

• A:Answer Yes, the E20 comes with a self-emptying feature that can last up to 75 days.

Q: QuestionWhat is the height of the vacuum? Product specs say something over 14" which sounds like the charging base. I'd like to know the height of the robo unit and whether it will fit under my furniture.

Asked 2 weeks ago by Anonymous.

• A:Answer The height of the Eufy RoboVac (such as the S1 and S1 Pro models) is approximately 9.60 cm (or 3.78 inches). This means the robot can clean under furniture with a clearance of at least 10.2 cm (4.01 inches) to avoid getting stuck. If the furniture clearance is slightly higher than the RoboVac's height, there is a small chance of it getting stuck. You can ensure optimal performance by raising the furniture clearance to 11 cm (4.33 inches) or more if possible, or using features like the no-go zones in the robot's app to prevent it from entering tight spaces.

  Answered 2 weeks ago by Eufy Team

  
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Q: QuestionDoes this go back to the docking station to self-charge or do you have to manually charge it?

Asked 2 months ago by Beezou.

• A:Answer It goes back into the docking station on it's own.

  Answered 2 months ago by SuperBusVerified Purchase

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Q: QuestionAre the bags reusable and if not what bags are needed, where can we buy them and how expensive are they?

Asked 3 months ago by Bags.

• A:Answer Amazon, they are not reusable.

  Answered 2 months ago by GuadalupeEVerified Purchase

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Q: QuestionCan the vacuum be set up on 5g without needing access to 2.4g?

Asked 4 months ago by Anonymous.

• A:Answer The eufy E20 3-in-1 Wi-Fi Connected Robot Vacuum requires a 2.4GHz Wi-Fi connection and does not support 5GHz Wi-Fi networks. You will need access to a 2.4GHz network for setup and operation. If your router supports both 2.4GHz and 5GHz bands, you can separate the two bands and ensure the robot vacuum is connected to the 2.4GHz band.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionDoes this vacuum mop?

Asked 6 months ago by Moping.

• A:Answer This model does not have a mop attached to it no.

  Answered 4 months ago by RaymondDVerified Purchase

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Q: QuestionCan the eufy e20 work without WiFi?

Asked 7 months ago by Anonymous.

• A:Answer Yes! It has buttons on it that can control it.

  Answered 4 months ago by RaymondDVerified Purchase

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Q: QuestionDoes this vacuum work with the Alexa app.

Asked 7 months ago by LadyVonne.

• A:Answer Yes it for sure does!

  Answered 4 months ago by RaymondDVerified Purchase

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Q: QuestionWhat is the suction power of the robot?

Asked 10 months ago by Mrl28.

• A:Answer IT'S OVER 9000!!!

  Answered 4 months ago by RaymondDVerified Purchase

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