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  • QuestionDoes this pair with homebase 3 and is homebase 3 the chime? Or do you have to purchase a separate chime, if so, what model number?

    Asked by Jose.

    • Answer The eufy Smart Wi-Fi E340 2K Video Doorbell can pair with the eufy Security HomeBase 2 or S380 (HomeBase 3). In these cases, the HomeBase acts as a storage location for video clips and also functions as a chime when the doorbell is pressed. However, the HomeBase is not mandatory for the doorbell to operate. The Video Doorbell E340 can work independently with your home's wireless router, and you can use a traditional doorbell chime, a separately sold eufy Security doorbell chime, or even an Amazon Alexa Echo Show device for notifications. If you decide to add a separate chime, you can consider the USB dongle + doorbell chime for this purpose. If you already have a USB dongle, you can purchase the T8740 add-on chime.

      Answered by Eufy Team

  • QuestionCan I set this camera up to take a photo at customizable intervals regardless if there is motion or not?

    Asked by Stone.

    • Answer The eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not have an option to take photos at customizable intervals irrespective of motion. The device is primarily designed to capture events based on motion detection and does not list a feature for scheduled or interval-based photo capturing.

      Answered by Eufy Team

  • QuestionWhat is the viewing distance of the E340 doorbell camera

    Asked by Anonymous.

    • Answer It is roughly around 30 ft

      Answered by RichardW

  • QuestionWhat is the viewing distance of the camera

    Asked by Anonymous.

    • Answer The eufy Security - Smart Wi-Fi E340 camera can detect laterally moving objects at a distance of up to 8-10 meters. The detection range may vary based on sensitivity settings, mounting height, and mounting angle. You can adjust the detection sensitivity in the camera settings to optimize the range.

      Answered by Eufy Team

  • Questionwhat is the external size of this doorbell?

    Asked by eufydoorbell.

    • Answer Item dimensions L x W x H is 5.9 x 2.03 x 1.11 inches

      Answered by Eufy Team

  • QuestionI live in SWFL and want to see if the Eufy doorbell works in the Florida temperatures. I don’t see this on the specs

    Asked by KarenSWFL.

    • Answer The eufy Video Doorbell E340 is designed to operate within a temperature range of -4°F to 122°F (-20°C to 50°C). In Southwest Florida, the climate is typically warm and humid, but it generally stays within this temperature range. Therefore, the eufy Video Doorbell E340 should work well in the Florida temperatures. However, if the temperature exceeds 122°F (50°C), the device may overheat. In such cases, the EufySecurity app will indicate when the doorbell is overheating and it will switch off automatically to protect the device. Once it cools down, it will restart and continue to operate normally. Remember to place the doorbell in a shaded area and ensure it's not exposed to direct sunlight to prevent overheating.

      Answered by Eufy Team

  • QuestionDoes the Eufy doorbell require a subscription?

    Asked by Anonymous.

    • Answer The Eufy Smart Wi-Fi E340 2K Video Doorbell does not require a subscription to function. It can store video clips in the built-in storage of its optional HomeBase (such as HomeBase 2 or S380 HomeBase) or can operate independently when connected directly to your home wireless router.

      Answered by Eufy Team

  • QuestionCan you configure the doorbell to send a loud alert when motion is detected (not just when the button is pressed) -- perhaps if used in conjunction with a Homebase? I want motion-related alerts to wake me up.

    Asked by Anonymous.

    • Answer Yes, you can configure the 2K video doorbell to provide a loud alert using the HomeBase as the chime, which has a volume of 90 dB at a distance of 1 meter (3.28 feet). If you need more alert coverage, you can enhance the setup by connecting Alexa Echo devices as additional chimes. There's no limit to the number of Alexa Echo devices you can use as chimes, which will allow you to have sound coverage throughout your home. Moreover, if you want to extend the alert notification to other areas, you can purchase an add-on chime that is compatible with the HomeBase 2. These add-on chimes allow for volume control and multiple high-quality ringtone options to suit your preferences. With these features, you can configure your system to ensure motion-related alerts are loud enough to wake you up.

      Answered by Eufy Team

  • QuestionIf the door shuts behind you, will it lock it automatically so you don’t have to manually?

    Asked by SLP.

    • Answer The Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell does not have an auto-lock feature when the door shuts behind you. It is primarily a video doorbell and does not include any locking mechanism or smart lock integration. You would need to manually lock the door or use a separate smart lock compatible with your preferences for automated locking.

      Answered by Eufy Team

  • QuestionDoorbell MODEL T8214111 Smart Wi-Fi E340 2KWired & Battery Video Doorbell w/ Dual Cameras.Does "AUTO-RESPONSE" feature announcing "Excuse Me, Can I Help You?", Work as BOTH motion-activated & Doorbell Push? Ours used to be motion, but stopped working

    Asked by Ralph.

    • Answer The "AUTO-RESPONSE" feature, such as announcing "Excuse Me, Can I Help You?" works when a visitor presses the doorbell or stays in detection areas for an extended period. If this feature used to be motion-activated for your device and has stopped functioning, it may require adjustments in the device or software settings. It would be worth checking the updated settings on the eufySecurity app to ensure the motion detection and auto-response settings are properly configured.

      Answered by Eufy Team

  • QuestionDoes it come with wireless chime?

    Asked by Anonymous.

    • Answer No, it will make a sound on the doorbell camera device and on your phone. If you buy the chime or homebase seperately those can be connected to chime too, but they do not come with the camera.

      Answered by RachelM223

  • QuestionDoes this doorbell tie into existing eufy homebase and eufy app?

    Asked by Sk.

    • Answer yes, you can link them all on the app.

      Answered by RachelM223

  • QuestionHow difficult is it to remove the doorbell to charge the battery?

    Asked by Ranger.

    • Answer you use the little pin key thing that comes with it to release it from the mount and it is easy as long as you don't install the doorbell with something right above it blocking the key hole.

      Answered by RachelM223

  • QuestionCan you wire in your existing chime on this E340 if hard wired?

    Asked by Clay.

    • Answer yes

      Answered by Debbie

  • QuestionIs it waterproof

    Asked by Anonymous.

    • Answer Yes, the eufy Smart Wi-Fi E340 2K Wired and Battery Operated Video Doorbell with Dual Cameras has an IP65 weatherproof rating. This means it is designed to withstand exposure to water and dust, making it suitable for outdoor use.

      Answered by Eufy Team

  • QuestionDoes this operate on 2.4 GHz band or 5 GHz band on wi-fi?

    Asked by Sistertech.

    • Answer The eufy Smart Wi-Fi E340 2K Wired and Battery-Operated Video Doorbell operates on the 2.4 GHz Wi-Fi band. Most eufySecurity devices require 2.4 GHz Wi-Fi for their connection, benefiting from its larger effective range and stability.

      Answered by Eufy Team

  • QuestionWhere can i buy the doorbell chime for this?

    Asked by Sreenadh.

    • Answer The Video Doorbell E340 supports the use of eufy Security's separately sold doorbell chime. This add-on chime can be configured as your doorbell's ringtone through the Eufy Security app during the setup process. You can search for the eufy Security Add-On Chime on popular online retailers such as Amazon or eufy’s official website to purchase this accessory. It can also be paired with HomeBase 2 or S380 HomeBase for additional functionalities. If you’re using a HomeBase 3, ensure the chime is bound to your eufy account via the app for seamless operation.

      Answered by Eufy Team

  • QuestionDoes it have a no drill mount option?

    Asked by TKKnox.

    • Answer The provided knowledge fragments do not confirm if the eufy Smart Wi-Fi E340 has a no drill mount option. There's no related information available within the existing knowledge base.

      Answered by Eufy Team

  • QuestionDoes this have an ios app to view the video

    Asked by Arth1.

    • Answer Yes

      Answered by JoeJ

  • QuestionWill this work with Alexa? Will it work with my firestick so I can see the video on my TV?

    Asked by Toyo.

    • Answer Unfortunately, there is no specific information available in the knowledge base about the compatibility of the eufy Smart Wi-Fi E340 2K Video Doorbell with Alexa or Firestick, nor whether it can display video on your TV using these devices.

      Answered by Eufy Team