Questions & Answers

Q: QuestionDoes this security camera system support two-way audio communication?

• A:Answer Yes, the eufy SoloCam S220 security camera system offers two-way audio communication.

Q: QuestionCan I store recordings locally without subscription fees?

• A:Answer Yes, you can store recordings locally with no subscription fees. 16GB built-in storage, expandable to a massive 16TB, keeps your security in your hands.

Q: QuestionWhat is the maximum wireless range of these cameras?

• A:Answer The maximum wireless range of these cameras is 656 feet.

Q: QuestionWhat is the night vision distance of the cameras?

• A:Answer The night vision distance of these cameras is 32.8 feet.

Q: QuestionDoes this security system reduce false alerts?

• A:Answer Yes, this security system reduces false alerts with BionicMind on HomeBase S380, a self-learning AI that boosts facial recognition accuracy to 99.9%.

Q: QuestionWhat is the maximum storage capacity of the HomeBase S380?

• A:Answer The HomeBase S380 can support up to 16TB of storage with an additional drive.

Q: QuestionDo I need to buy a solar panel to charge these cameras? Or are they built in?

Asked 1 year ago by Cam.

• A:Answer The eufy Security - SoloCam S220 cameras come with a built-in rechargeable battery and an integrated solar panel for charging. This means that the cameras can be powered by the built-in rechargeable battery and can also utilize the integrated solar panel for recharging.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionApproximately how many hours of video can be stored on the Homebase 3? Is data stored until the drive is maxed out, then overwritten?

Asked 1 year ago by Moxnix.

• A:Answer The HomeBase 3 comes with a built-in 16GB storage, which can store approximately 2 months of video recordings for a system with one camera (assuming 30 motion detections per day with 60 seconds of recording each time). If more storage is required, you can expand it by adding an external hard drive with a SATA interface, which can provide up to 16TB of space, capable of storing years of video recordings for a system with one camera. When the storage is full, new recordings will overwrite the oldest ones to ensure continuous recording. You can prevent important videos from being overwritten by using the "favorite" function in the app or by regularly backing up old recordings.

  Answered 11 months ago by Eufy Team

  
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Q: QuestionCan I add a eufy doorbell to the hub base?

Asked 15 hours ago by Zar.

• A:Answer Yes, you can add a eufy doorbell to a HomeBase. If the eufy doorbell is compatible with HomeBase 3, you can follow these steps: Open the eufySecurity app. Tap Add Device and select the doorbell you want to add. Scan the QR code located on the doorbell. Pair the doorbell with your HomeBase 3 by pressing the SYNC button on the doorbell for 2 seconds until you hear a beep. Follow the in-app instructions to complete the pairing process. Once paired, the HomeBase can act as a chime when someone presses the doorbell. Additionally, customizing settings like chime volume and ringtone can be done directly through the app. For more information, you can also refer to guides like the Quick Start Guide for detailed installation instructions. Be sure to confirm your specific model's compatibility with HomeBase 3.

  Answered 9 hours ago by Eufy Team

  
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Q: QuestionDoes this camera require WiFi?

Asked 2 weeks ago by Vic.

• A:Answer Yes. The eufy SoloCam S220 does require Wi‑Fi to work.

  Answered 2 weeks ago by Eufy Team

  
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Q: QuestionCan I see the both camera in my phone SAME TIME ?

Asked 1 month ago by Jhon.

• A:Answer Yes, you can view both eufy SoloCam S220 cameras live at the same time on your phone. This is a key feature of the eufy system when used with the HomeBase 3.

  Answered 1 month ago by Eufy Team

  
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Q: QuestionI understand the camera's have 8GB of internal storage and no subscription for cloud storage. But can stored videos be accessed remotely like when on vacation and a video was captured overnight, and you want to view in the morning?

Asked 2 months ago by Tamken.

• A:Answer Yes. Plus you can add a small “laptop style” hard drive and expand the storage significantly.

  Answered 1 month ago by DavidAVerified Purchase

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Q: QuestionFULLY CHARGED DOES IT SHOW A GREEN LIGHT?

Asked 3 months ago by Anonymous.

• A:Answer When the eufy S220 SoloCam is charging, the LED indicator light on the camera will display a solid blue light. There is no mention of the LED showing a green light when it is fully charged. If you are using the camera, ensure the charging is conducted using the provided cable and the specified type of charging adapter for optimal performance.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionCan I buy extra cameras to add to this

Asked 3 months ago by RobinN.

• A:Answer Yes you can always add more cameras.

  Answered 1 month ago by JesusVerified Purchase

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Q: QuestionHow much storage does it have

Asked 3 months ago by Anonymous.

• A:Answer The eufy SoloCam S220 is equipped with a built-in 8GB eMMC local storage. This storage is capable of storing video recordings for up to 90 days based on an average of 500 seconds of recording per day. If the camera records more than 500 seconds per day, the storage duration will be reduced. Additionally, the built-in storage will overwrite the oldest recordings when it becomes full, ensuring continuous recording. If you want more storage capacity, you can connect the S220 SoloCam to a eufy HomeBase 3, enabling you to expand the video storage further.

  Answered 3 months ago by Eufy Team

  
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Q: Questiondoes this system work with 5 gigahertz Wifi if the home base is plugged into the router with an ethernet cable or only with 2.8 gigahertz wifi ?

Asked 5 months ago by JB.

• A:Answer does not work on 5g

  Answered 4 months ago by 5TBeasystoreVerified Purchase

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Q: Questiondoes this work with any phone to see images?

Asked 5 months ago by Chris.

• A:Answer If a smartphone that you can download app on yes

  Answered 4 months ago by 5TBeasystoreVerified Purchase

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Q: QuestionWill the batteries fully charge if placed under an overhang or door stoop where it may not get actual direct sunlight but is protected from the weather?

Asked 6 months ago by Daylight.

• A:Answer Needs at least 3 hours of direct sunlight otherwise you will be charging this camera

  Answered 4 months ago by 5TBeasystoreVerified Purchase

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Q: QuestionIf the cameras are solar powered, why does it say they may need to be charged (battery) from time to time? How often is time to time?

Asked 6 months ago by Anonymous.

• A:Answer I’ve installed these in numerous places. It’s best to charge them before install to make sure it’s fully charged. And if they don’t get much sun and see a lot of activity/you do a lot of live viewing it can use more power than the solar panels can recharge. It’s been very rare in my PERSONAL experience, but they last several months even in those scenarios.

  Answered 1 month ago by DavidAVerified Purchase

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