Questions & Answers

Q: QuestionHello- just purchased this for the holidays, so far enjoy it but somewhat surprised there isn’t a reservoir to catch water drippage when using the dispenser. Does GE make a part for this?

Asked 7 years ago by Awwphooey.

• A:Answer Hi Awwphooey - Thanks for choosing GE! We're glad to have you in the family. It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. The dispenser recess grill will catch this water. To stop dispensing, release pressure from cradle, withdrawing slowly to catch last bits of water. The grate on the dispenser recess grill will need to be removed periodically and wiped dry. If water continues to drip long after the glass has been removed, service may be necessary. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online at GEAppliances.com - See REFRIGERATOR DISPENSER CLEANING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740 - We do not offer an additional part for the dispenser area. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionModel no. GE REFRIGERATOR gfe28gmkges. Makes ice but does not dispense the ice . What am I doing wrong. Only 4-6 months old .

Asked 7 years ago by Bin.

• A:Answer Hi Bin- We are sorry to hear of the difficulty with the ice dispenser and glad to help. If no ice is dispensed, remove the ice bucket and check for clumps of ice stuck together. The clumps can usually be pulled from the bucket and discarded. Infrequent use of the icemaker can cause these ice clumps. If the bucket is blocked or iced up near where the ice comes out, you can empty the ice from the bucket and run hot water through it until all ice is melted. See the following troubleshooting links- REFRIGERATOR - ICE DISPENSING INTERMITTENTLY: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19369 - REFRIGERATOR NOT DISPENSING ICE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21757 - If you would like to schedule a service appointment, contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionCan we buy the dairy tray, shown in other models, for our GFE28GBLTS refrigerator?

Asked 8 years ago by Bob.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

Q: QuestionDoes this refrigerator be GE have the stainless steal finish that does not show fingerprints?

Asked 8 years ago by tina.

• A:Answer Sadly it does not

  Answered 8 years ago by Lilia14Verified Purchase

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Q: QuestionHow long is this price at $1,799?

Asked 8 years ago by Letha.

Q: QuestionHi my name is Titan. I recently purchased a GE Fridge with the slate finish. There was packaging tape that left a good bit of adhesive residue. The delivery guy told us to use goof off and we did. But found that it discolored. Is there anything we can do?

Asked 8 years ago by Titan.

Q: QuestionDo you have a French Door model with ice maker that is no wider than 33" wide?

Asked 9 years ago by Bobbie.

• A:Answer Hi Bobbie- This is Sue at GE Appliances. We are excited to hear of your interest in our Slate appliances! Rich and elegant, the stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. We suggest to view our GE® ENERGY STAR® 23.8 Cu. Ft. French-Door Refrigerator GFE24JMKES equipped with Cubes, Crushed Ice and Chilled Water Dispenser and GE® ENERGY STAR® 24.8 Cu. Ft. French-Door Refrigerator GNE25JMKES equipped with Internal Water Dispenser and Icemaker. Both models are 32 3/4" wide. You can view our collection of Slate appliances at the following link: http://www.geappliances.com/ge/slate-appliances.htm - We hope this is helpful. Keep in touch!

  Answered 9 years ago by GE Answers

  
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Q: QuestionIs the freezer door suppose to stop halfway out and drag the upper drawer with it? Expected easy pull and close. Just got it today and thinking about returning it.

Asked 9 years ago by Justbought.

• A:Answer Hello Justbought - this is Nancy at GE Appliances and I am happy to help you. When you open the freezer door, the upper drawer should not come out unless you roll the upper drawer out separately. It should open and close easily. Please check to make certain the drawer glides are gliding freely. If this does not help, then we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. I hope this helps! Thanks for choosing GE Appliances!

  Answered 9 years ago by GE Answers

  
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Q: Questionif we bought now, how long could you hold it before you deliver?

Asked 9 years ago by Ron.

Q: Questionwill the rock wall store deliver to sulphur springs,tx?

Asked 9 years ago by Ron.

Q: QuestionDoes this have an accelerate ice button?

Asked 5 years ago by NayNay.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with External Ice & Water Dispenser - Black Slate

• A:Answer No

  Answered 5 years ago by DonchjussfollermeVerified Purchase

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Q: QuestionIs the black hi gloss or Matte finish?

Asked 7 years ago by John.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Yes, it is a high gloss black color.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan the doors to this refrigerator be removed to allow it to come through a 31" wide door?

Asked 7 years ago by JeffSpranger.

• A:Answer Yes they can. Freezer drawer front and both doors. Just did this with ours.

  Answered 6 years ago by Redhead

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Q: QuestionWhat/s the difference between models GFE28GSKSS and GFE28HSKSS. BB does not show the "H" model as available whereas other retailers sell it. It appears the "H" model is the same, but is newer with the full length bottom drawer being temp adjustable?

Asked 7 years ago by zChris123.

• A:Answer Hi zChris123- GFE28HSKSS has 1 Full-Width, Adjustable Temperature Drawer w/ Colored LED Lighting. 3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting. Play Video: https://www.youtube.com/embed/fnHG6wH1P-g?rel=0 - It also have a 1 Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 - The glass shelves have silver trim (vs white). Thanks for choosing GE! Enjoy- Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat color are the handles on the white model? Silver or white?

Asked 7 years ago by Sarahsmile.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer The handles are white.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes he icemaker im5d have on off switch

Asked 7 years ago by John.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with External Ice & Water Dispenser - Black Slate

• A:Answer Hi John - Optional IM5D does not have an On/Off switch. You will use the "Icemaker" button on the exterior control panel to turn either icemaker On/Off. The options are Ice Top On/Off / Ice Bottom On/Off. See page 23 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, play Installation Video: https://www.youtube.com/embed/gzyHWSvRqAM?rel=0 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the bottom drawer hard to open?

Asked 7 years ago by Rose.

• A:Answer No it slides open very nicely

  Answered 6 years ago by Justright

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Q: QuestionWhat size and shape is the ice?? Deal breaker! thanks

Asked 7 years ago by IceConnoisseur.

• A:Answer Hi IceConnoisseur- The crescent shaped ice cubes are approximately 2 1/2" long x 3/4" high x 3/4" thick. Thanks for considering GE. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questiongot fridge yesterday. With no food, was just as quiet as old GE fridge; added food (kept cold or frozen in coolers), became a *lot* louder: 45-50db. Too loud! How make it quieter? Please help! Don't want to return it!

Asked 7 years ago by Su3e.

• A:Answer This is our 2nd GE refrigerator/freezer in 3 months. First one was loud, new one is fine. Watch out for ice build up around the refrigerator icemaker door. We've already had that replaced. The entire freezer door seal came off on the first unit. Really have to wonder about GE quality. Won't purchase another one.

  Answered 7 years ago by MarshaVerified Purchase

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