Questions & Answers

Q: Questionwill the rock wall store deliver to sulphur springs,tx?

Asked 9 years ago by Ron.

Q: QuestionDoes this have an accelerate ice button?

Asked 5 years ago by NayNay.

• A:Answer No

  Answered 5 years ago by DonchjussfollermeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the black hi gloss or Matte finish?

Asked 6 years ago by John.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Yes, it is a high gloss black color.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the doors to this refrigerator be removed to allow it to come through a 31" wide door?

Asked 6 years ago by JeffSpranger.

• A:Answer Yes they can. Freezer drawer front and both doors. Just did this with ours.

  Answered 5 years ago by Redhead

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat/s the difference between models GFE28GSKSS and GFE28HSKSS. BB does not show the "H" model as available whereas other retailers sell it. It appears the "H" model is the same, but is newer with the full length bottom drawer being temp adjustable?

Asked 6 years ago by zChris123.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi zChris123- GFE28HSKSS has 1 Full-Width, Adjustable Temperature Drawer w/ Colored LED Lighting. 3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting. Play Video: https://www.youtube.com/embed/fnHG6wH1P-g?rel=0 - It also have a 1 Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 - The glass shelves have silver trim (vs white). Thanks for choosing GE! Enjoy- Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWhat color are the handles on the white model? Silver or white?

Asked 7 years ago by Sarahsmile.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer The handles are white.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes he icemaker im5d have on off switch

Asked 7 years ago by John.

• A:Answer Hi John - Optional IM5D does not have an On/Off switch. You will use the "Icemaker" button on the exterior control panel to turn either icemaker On/Off. The options are Ice Top On/Off / Ice Bottom On/Off. See page 23 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, play Installation Video: https://www.youtube.com/embed/gzyHWSvRqAM?rel=0 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs the bottom drawer hard to open?

Asked 7 years ago by Rose.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer No it slides open very nicely

  Answered 5 years ago by Justright

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat size and shape is the ice?? Deal breaker! thanks

Asked 7 years ago by IceConnoisseur.

• A:Answer Hi IceConnoisseur- The crescent shaped ice cubes are approximately 2 1/2" long x 3/4" high x 3/4" thick. Thanks for considering GE. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: Questiongot fridge yesterday. With no food, was just as quiet as old GE fridge; added food (kept cold or frozen in coolers), became a *lot* louder: 45-50db. Too loud! How make it quieter? Please help! Don't want to return it!

Asked 7 years ago by Su3e.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer This is our 2nd GE refrigerator/freezer in 3 months. First one was loud, new one is fine. Watch out for ice build up around the refrigerator icemaker door. We've already had that replaced. The entire freezer door seal came off on the first unit. Really have to wonder about GE quality. Won't purchase another one.

  Answered 7 years ago by MarshaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have some orange stuff coming out between the tube and plastic on the water dispenser how do I clean it

Asked 7 years ago by Clalire.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Clalire - If liquids from glass have splashed in and around the dispenser area, clean with vinegar water or a mild soap and water solution. If disassembly is required, we encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for choosing GE. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWe just purchased a GE dishwasher #GDT655SMJES. The door handle is loose. Can it be tightened? Thank you.

Asked 7 years ago by Jule.

• A:Answer Hi Jule - Welcome to the GE Appliances Family! We are sorry to hear of the loose handle and encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this fridge dispense cold water?

Asked 7 years ago by Ross.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Yes, this unit dispenses both ice and cold water.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this model finger print resistant

Asked 7 years ago by Nancy.

• A:Answer The only parts that shows fingerprints are the handles.

  Answered 7 years ago by TrainerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this Refrigerator fingerprint resistant ?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Not really. FYI we experienced frost and ice crystals in the freezer on the plastic window and around the fridge ice maker door just outside of the seal. It is very difficilt to open the door as it is kind of frozen shut. The freezer seal then fell off but after putting back on has stayed in place. Unit is much noisier than our last refrigerator of a different brand. We are receiving a replacement from Best Buy, great service and much help. Next choice will be different model/brand

  Answered 7 years ago by MarshaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Question1) Sometimes no water comes out from the dispenser. Later, the dispenser is working again. Explain? 2) From reading comments, I am concerned as to whether my new fridge has a water filter? Would it have one? How do I check? Thanks

Asked 7 years ago by WaterDispenser.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi- Thanks for choosing GE- We're glad to have you in the family! Air may be trapped in the water system. We suggest to press the dispenser for at least 5 minutes to purge the line. See the following link REFRIGERATOR - NO WATER FROM DISPENSER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=34232 - Also, GE® ENERGY STAR® GFE28GSKSS is equipped with Advanced Filtration RPWFE Filter. Play Video: https://www.youtube.com/embed/wl81rCmU3UY?rel=0 - The filter is located in the fresh food interior on the left side wall, near the top. See page 17 of the Owner's Manual for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also view REFRIGERATOR – RPWFE OPERATION: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19693 - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionWhat is the db noise level?

Asked 7 years ago by Mike.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Mike- Thanks for considering our GE® ENERGY STAR® GFE28GGKBB! While decibel ratings are not available for refrigerators, our refrigerators continue to be manufactured with as quiet an operation as possible. We realize the kitchen is a popular gathering place. When the surrounding noise is low, you may hear a high-pitched hum or pulsating sound from the high efficiency compressor while it is operating. Also, this model offers popular SECOND ICEMAKER OPTION - Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/watch?v=R6mw--0jJeY - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this fridge have a child lock on the water dispenser? If not, do you know which model does? Thank you!

Asked 7 years ago by Shoshanny.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Shoshanny- Yes, the control panel can be locked. Press Lock pad and hold 3 seconds to lock out ice and water dispenser and all feature and temperature buttons. Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionI just installed my GE fridge yesterday. It is freezing most of the items all over the refrigerator. I have turned up the temperature to the max 42 degrees but it's still freezing. Any suggestions? Thank you!

Asked 7 years ago by Al.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Al- Thanks for choosing GE. We are sorry to hear your foods are freezing and apologize for any inconvenience this has caused. We suggest to set the temperatures at factory settings- 37F for the refrigerator and 0F for the freezer. Allow 24 hours for the temperatures to stabilize. Food load is an important factor. The drawers and compartment should ideally be 1/2 full or more. Freezing occurs when the refrigerator does not having enough food to absorb the cold air. If foods in the crisper, deli, and/or snack drawers are freezing, make sure the bins are at least 1/2 full. If the drawer has adjustable temperature and items are freezing, adjust the drawer to a lower setting. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. If this does not help, service may be required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question