Questions & Answers

Q: QuestionHow does this vent?

Asked 9 years ago by Anonymous.

• A:Answer It comes with a charcoal filter if you do not have outside access. Otherwise, standard venting. Venting requires you move direction of blowers (fairly simple) to set up either option

  Answered 9 years ago by TahoeDude

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Q: QuestionI need a microwave with zero clearance door. My cabinets will not allow the microwave I purchased to open the door. Does G.E. Make a zero clearance door.

Asked 5 years ago by Microwave.

• A:Answer I had the same issue and apparently Frigidaire is the only manufacturer that makes zero clearance doors on microwaves.

  Answered 3 years ago by MKEDoug

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Q: QuestionI need to replace my GE Profile model # JVM290WV001. Will this microwave fit in the same opening as the old one?

Asked 7 years ago by Nana.

• A:Answer Hi Nana- All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Approximate Product Dimensions- JVM290WV001: 30"W x 15 1/2H x 14 1/4"D. Approximate Product Dimensions- PVM9005SJSS: 29 15/16"W x 17 5/16"H x 16 5/32"D. We also offer PVM9215SKSS- 29 3/4"W x 16 1/2"H x 15 1/2"D. We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow do I turn on the settings lights

Asked 4 years ago by Anonymous.

• A:Answer Do not buy this. I hated everything about it, but the worst part is that there is a known defect where it will break after a year. Go read the forums and you'll learn about it. When I called GE they refused to help me. Stay far away from this

  Answered 3 years ago by SteveVerified Purchase

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Q: QuestionWhere can I purchase a replacement charcoal filter for this microwave?

Asked 7 years ago by Anonymous.

• A:Answer Hi- You can conveniently order JX81L Charcoal Filter online at GEApplianceparts.com- http://www.geappliances.com/ge/parts/ - Or, contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET: - Thanks for choosing GE Profile! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs there interior lighting during cooking?

Asked 5 years ago by Pickles.

• A:Answer Hello Pickles, Thanks so much for reaching out. Great question. The interior light does come on while it is cooking. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am replacing an older model GE Profile microwave that is 30 inches wide but also has what appears to be a 6 inch spacer module attached to fill in the 36 inch wide opening. Can I acquire a 6 inch spacer/trim module for this GE model as well?

Asked 6 years ago by TRP58.

• A:Answer Hi TRP58 - If you are replacing a 36" over-the-range microwave, many current 30" over-the-range microwaves offer an optional 36" filler kit to allow it to be installed in a 36" cut-out opening. If available, the filler kit will be listed in the product specifications. A 36" Filler Trim Kit is not available for model PVM9005SJSS. GE Profile™ Series 2.1 Cu. Ft. Over-the-Range Sensor Microwave Oven PVM9215SKSS is compatible with Optional Side Filler Panel Kit JX36DSS. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this GE microwave have inverter technology?

Asked 3 years ago by xsair.

This question was asked about the related product: GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

• A:Answer Hey there, this is an excellent question and we're happy to help. Our microwaves currently only provide this technology with Defrost mode. If you need anything else, please know we're always happy to help and we're wishing you nothing but the very best. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes heat from the stove cook top cause problems with the micro wave control panel?

Asked 3 years ago by DiamondLake.

• A:Answer Hi there, and thanks for reaching out with this great question! We certainly understand your concern over the control panel, and we’re glad to advise. This model is designed to be used over a range, so as long as it’s installed correctly with the right clearance between the cook top and the microwave, we do not anticipate any issues. When installed, the top of the microwave should be 30” above the cook top, and the mounting height should be at least 66” from the floor. If you’d like to review the information on installing, we do have our Installation Instructions as well as Quick Specs linked on the product page on our GE Appliances website; you can view that when you look up the model number. Please note that over-the-range microwaves shouldn’t be installed over any range or cooktop with a combined BTU greater than 60,000. We hope this is helpful, and we’re always available if you have any other questions or concerns. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat color is the display? My GE oven has a bright white display. Some GE microwave hoods seem to have green displays. Consumer photos are different from ads. I know this is a small thing to some people but would drive me nuts if a different color.

Asked 4 years ago by malspokane.

• A:Answer It’s white on black - white letters/numbers on black background

  Answered 4 years ago by UshaVerified Purchase

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Q: QuestionWhat is the interior color?

Asked 4 years ago by Mar.

• A:Answer Hi - The interior is a gray painted finish. We're glad you checked! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: Question!--Does this match the PTS9000BNTS Wall Oven? 2--Is the control panel (Black) on the Black Stainless Steel model? It appears black in image. I don't want a grey panel.

Asked 4 years ago by allsports25.

This question was asked about the related product: GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

• A:Answer Greetings, We appreciate you reaching out and are happy to help! This awesome microwave is the same color as the oven you mentioned and so they do match with each other! The control panel on the microwave is grey. Let us know if you need anything. All the best! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the control pad a matte black or shiny black?

Asked 4 years ago by Coolnewkitchen.

• A:Answer It is grey. More shiny than flat.

  Answered 4 years ago by TrukVerified Purchase

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Q: QuestionWhat color is the LED display? Green or White?

Asked 5 years ago by LED.

• A:Answer All LED readouts are WHITE

  Answered 5 years ago by HappyBestBuyCustomerVerified Purchase

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Q: QuestionWhat color is the background light? Green or white?

Asked 5 years ago by SJWCM.

• A:Answer White

  Answered 5 years ago by JennVerified Purchase

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Q: QuestionThe stainless finish on the front of my microwave (PVM9005SJS) is peeling. I am outside of warranty. Do you sell replacement parts for this?

Asked 6 years ago by Ajjjj.

• A:Answer Hi there, We are so sorry to hear about your stainless steel finish has begun to peel. This is not what we expect from our appliances. We do not sell replacement parts for the finish itself. If you would like to send us an email, we would be happy to look into this further for you. Please feel free to contact us at this link: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - We hope to hear from you soon. -MS

  Answered 6 years ago by GE Answers

  
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Q: QuestionI’ve had this beautiful microwave for a few months. Unfortunately one of the exterior bulbs is already burned out. Do you sell replacements? Is this a known problem?

Asked 6 years ago by Yogaflex.

• A:Answer Hi Yogaflex - Thanks for sharing your experience with us. We are happy to provide assistance. While this is not a known issue, replace with a 120 volt, 40 watt (max) incandescent bulb or order #WB25X10030 online at GEApplianceparts.com: https://www.geapplianceparts.com/store/parts/spec/WB25X10030 - For reference and replacement instructions, see page 30 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40756-2.pdf - You can also reach out to us at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs the stove top lighting LED and is the interior light LED. I had a GE Profile in the past and was able to convert the stove top light to LED with a little modification of the bulb. I am re-doing my kitchen an looking to get another GE Profile.

Asked 6 years ago by Jay503.

• A:Answer No, they are both incandescent.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI currently have a GE model jvm1540sm2ss that no longer works. It had rear venting to the side exterior wall. I understand that model is discontinued. What is the best rated, identical or nearly identical model to replace it with? Thanks!

Asked 7 years ago by kdallen220.

• A:Answer Hi kdallen220- You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can use the same rear venting. Check out page 21 of the Installation Guide for model PVM9005SJSS- OUTSIDE BACK EXHAUST (Horizontal Duct): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40755.pdf - Models with similar features are JVM3160RFSS (Black Case) and JVM6172SKSS (Gray Case). Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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