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  • QuestionHow is this washer on removing pet hair?

    Asked by Mike.

    • Answer We recommend utilizing the Air Fluff (no heat) setting on your dryer to help with pet hair removal. Place the items covered with pet hair in the dryer first for a 10-minute no-heat Air Fluff cycle, then wash and dry the items as usual. The Air Fluff cycle will remove a lot of the hair, and it will loosen up the remaining hair for better removal in the washer. -Vikki@GEAppliances

      Answered by GE Answers

  • QuestionIs this a ventless unit

    Asked by Anonymous.

  • QuestionWhat is the washer depth not including the curved front panel?

    Asked by Anonymous.

    • Answer The depth of this washer is 34" with the door closed. For more information message us via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this post so that we can review the information and get back with you quickly.

      Answered by GE Answers

  • QuestionDoes it have multi load softener dispenser

    Asked by Sdj.

    • Answer yes

      Answered by MarybethW

  • QuestionHow much clearance do you need for this pair of Machines they are both 28 inches wide and 34 inches deep

    Asked by Kalb.

    • Answer This washer and dryer pair are 0-clearnace appliances. Meaning it is not necessary for additional clearances on the sides, top, front or back. However, to enable 0” clearance on the back of the washer, you must use 90° elbow hoses. Otherwise, you may require some additional clearance to avoid rubbing of the hoses against the back wall.

      Answered by GE Answers

  • QuestionMy current washer has a handwashables cycle which I use regularly. What settings if any are comparable to a handwashables setting?

    Asked by Anonymous.

    • Answer Delicate cycle

      Answered by Vega

  • QuestionWhere is the internal light located? Also the smart sense detergent area fill why is there a push button behind it? What is that for?

    Asked by Texas.

    • Answer The internal light is located on the right side of the interior rubber seal. When the door opens the light faces towards the interior drum. The ‘Push’ button behind the detergent fill tray is for complete removal of the tray. I would imagine if one would want to change their liquid detergent (as it holds at least 60 loads) they could push the button, pull the tray out to clean it then return it.

      Answered by SandyG

  • QuestionCan you use the tide pods in this washer?

    Asked by Natalie.

    • Answer I have used them without a problem.

      Answered by FernandoF

  • Questioncan it be put on a pedestal...off the floor..

    Asked by mike.

    • Answer yes

      Answered by KennethB

  • QuestionHow do I setup dryer link with the matching dryer?

    Asked by John.

    • Answer This model can use WiFi and SmartHQ. If you do not want to use this, however, there is a Dryer Control – Bluetooth® Pairing setting on some models. Instructions on how to use this feature can be found below: 1. Power on both the washer and the dryer but do not start any cycles. 2. Press and hold the Tumble Care button on the washer for 5 seconds until the Bluetooth® LED ( ) starts to flash and you hear an audible tone. 3. Open and close the dryer door 3 times within 10 seconds to make it discoverable to the washer. 4. The washer will attempt to discover the dryer, the Bluetooth® icon will flash and both displays will blink “ - - - ”. 5. The Bluetooth® icon on the washer should illuminate solid signifying that the machines are now paired. The display on the washer will display “bt” once pairing is complete. 6. If the Bluetooth® units fail to pair, repeat above steps 1-5. 7. To unpair the machines, press and hold the Tumble Care button for 10 seconds or open and close the dryer door 3 times within 10 seconds.

      Answered by GE Answers

  • Questionjust got this machine today, I’m loving it so far, however, when I put it on the white cycle, it does not fill with water, it just goes directly to the wash cycle and never puts water in it. But the other cycles fill with water just fine. PLEASE HELP!

    Asked by Help.

    • Answer We appreciate you reaching out and are happy to hear you are loving your unit so far! We are happy to provide some guidance to help with the water level. General cycle settings to review for your unit are in your manual on (Page 9) to help with understanding how they work. You also have a "More Water" setting that can be used for your unit that can be found in the manual on Page 11. This option adds approximately 3 gallons to the wash and rinse portions of the cycle. If we can help with anything else feel free to reach out to us and let us know. Dianna@GE Profile

      Answered by GE Answers

  • QuestionIs this electric?

    Asked by Anonymous.

    • Answer yes

      Answered by MarybethW

  • QuestionDoes it have a fast wash cycle

    Asked by Anonymous.

    • Answer Yes, this model has a quick wash cycle for small loads of lightly soiled items. - Julia@GEAppliances

      Answered by GE Answers

  • QuestionWarranty is only on the motor and Washer only last about 3 years.

    Asked by John.

    • Answer This washer offers a one-year limited warranty which covers any part that fails due to a manufacturing defect. Additionally, the motor is covered during the 2nd to 10th year. During this additional nine-year limited warranty, you will be responsible for any labor and related service costs. The printed warranty statement can be found on page 35 of the online Owner's Manual. To view the manual, click on the Features tab, scroll to the bottom of the Features list and you'll find the list of available literature. -Vikki@GEAppliances

      Answered by GE Answers

  • QuestionIs there a setting that needs turned on for the asterisk items? None of them work after holding for 3 seconds.

    Asked by Asterisk.

    • Answer Any feature with an “*” needs to be pressed for 3 seconds to activate that feature. -- If you’re holding the pad for 3 seconds and these options aren't working, we suggest turning off power for several minutes to reset electronics. If that doesn’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances

      Answered by GE Answers

  • Questionwhat does tank low mean

    Asked by Anonymous.

    • Answer This washer offers our SmartDispense Technology. This is our intelligent dispenser that holds up to 32 loads of detergent and automatically dispenses the perfect amount based on load weight and fabric type for optimal cleaning performance. At start up the unit displays Tank Low when the SmartDispense tank needs to be re-filled. Typically, this first lights up when there are approximately 8 - 10 loads of detergent remaining. If you aren't using the SmartDispense feature, press the SmartDispense button on the washer to turn the feature off. -Vikki@GEAppliances

      Answered by GE Answers

  • QuestionI choose to wash in cold water but when I take it out after it's done spinning, the clothes are warm. Why?

    Asked by ayevee.

    • Answer We're happy to assist you. We recommend checking to be sure the fill hoses on the back of the washer are connected properly and not reversed (cold-cold, etc.). Also, be aware, in the heat of the summer as the ground heats up, so does the water. Therefore, your clothes may feel warmer at the end of the cycle. Finally, the high-speed spin cycle on this unit may warm the clothes slightly. If you continue to have issues, please call our GE Appliances team of experts at Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances

      Answered by GE Answers

  • Questioncan it wash king sized comforters

    Asked by semosler11.

    • Answer YES. The complete king bed set, blanket and sheets.

      Answered by jhollimon980113

  • QuestionI already have a pedestal for the Samsung Bespoke washer and dryer. Can I reuse those pedestals for this washer and dryer?

    Asked by JV.

    • Answer This washer is compatible with the pedestal model GFP1528PNRS and the riser model GFR0728PNRS. It has not been tested or approved for use with other brands. For more details about your specific pedestal, we recommend reaching out directly to the manufacturer who can provide more information about which pedestals would work with your new washer and dryer models. Lauren@GEAppliances

      Answered by GE Answers

  • QuestionDoes it have internal light?

    Asked by Ri.

    • Answer Where is the internal light located? Also on the smart sense detergent area why is there a button that says “push” Behind it? What does it do?

      Answered by Texas