Questions & Answers

Q: QuestionHow does this washer/dryer handle pet hair?

• A:Answer This unit uses a unique pet hair removal system that uses filtered high-speed air before the wash cycle to capture dry pet hair in the EZ Access two-stage lint filter.

Q: QuestionWhat is the warranty on this washer/dryer combo?

• A:Answer This unit comes with a 10-year limited warranty on the motor and a 5-year limited warranty on the sealed drying system.

Q: QuestionDoes this washer/dryer require a vent?

• A:Answer No, this is a ventless combo unit, offering flexible installation options.

Q: QuestionDoes this unit have a sanitize cycle?

• A:Answer Yes, it offers a Sanitize with Oxi cycle that removes 99% of bacteria.

Q: QuestionHow much detergent and softener can the dispenser hold?

• A:Answer The Adaptive SmartDispense Technology allows the dispenser to hold enough detergent and softener for up to 32 loads.

Q: QuestionConsidering GE is all over this, I figure I will ask here. The cool air that is extracted from the "drying process", is this put into the surrounding air space. Could this essentially cool a small area with latent cooling? This is a very neat idea!

Asked 3 years ago by CoolfromHeatPump.

• A:Answer Good day, We appreciate you reaching out and will be happy to explain the ventless drying process. Here are the steps in the drying process: 1.Ambient air inside the unit is heated by a heating element. 2.Process air (heated) enters drum to absorb moisture and dry load. 3.Process air (heated wet) enters the condenser, is cooled releasing moisture. Moisture collects in the tub and is removed from the unit through the drain pump. 4.Process air (cool dry) exits the condenser. 5.Process air (cool dry) enters heater and is reheated. 6.Process air (heated) re-enters drum to absorb more moisture and dry load. There's no hot air that's emitted into the room. Reach out if you have any other questions. Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIf there is no dryer vent where does the moisture go? If just out into the home, does that not have potential humidity issues?

Asked 3 years ago by Al.

• A:Answer Hello, This is an excellent question to ask! Here's a brief explanation of how ventless drying works. Ventless condenser dryers use a dual loop airflow system. The first loop draws in a small amount of ambient air which passes through the condenser for initial heating. The heated air is then pushed into the drum, where it heats up the wet laundry and causes water to evaporate. This air is then looped back into the condenser where it's cooled down - that's the second loop. The air that's already inside the condenser is reheated and sent back into the drum to repeat the process until the clothes are dry. The water that is extracted goes to a tank or an external drain. If you have any additional questions, please let us know. Best wishes! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs it possible to use the dryer only?

Asked 2 years ago by Arelle.

• A:Answer Hi - Thank you for reaching out to us as we are truly excited about our new Profile All-in-One Combo washer and dryer. Yes, it is possible to use the washer or dryer cycles independently. This is a great model and we do hope you choose this combo unit for your home. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI don't know anything about appliances. Would I basically just plug this in like a regular appliance or do you need to hook it up somehow? I know the apartment doesn't have a laundry setup.. how would I add water to it? It's my first apartment.

Asked 2 years ago by Anonymous.

• A:Answer Hi - Thank you for your interest in our wonderful new Profile washer/dryer combo unit. While this unit offers the convenience of a washer and ventless dryer all in one, it must be installed in the same manner as a traditional washer. This unit does require a hot and cold water supply connection, a means to drain the water from the unit through the supplied drain hose and must be plugged into a 120 volt dedicated grounded outlet. We are glad you reached out to us. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs it pet friendly?

Asked 3 years ago by Anonymous.

• A:Answer I don’t think a pet would live inside the tumbler.

  Answered 2 years ago by Anonymous

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Q: Question3 questions, please. We just pre-ordered one and considering another. Any way to put a dryer sheet in? Or is this even needed anymore with this all-in one. Is there a tray that can go on top to cover two? Is there a shoe rack that comes with it?

Asked 2 years ago by CTColorado.

• A:Answer Although this is not the answer you are seeking, I want to mention that when the opportunity to toss in a dryer sheet occurs, you can instead toss in wool dryer balls, which will over time save you money while not providing toxic residues in the air, water, and on your body.

  Answered 2 years ago by Anonymous

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Q: QuestionHi, I’m building a new home and will be putting in two of these. What outlet is required for this, a 3 or 4 prong?

Asked 3 years ago by Outlet.

• A:Answer Hey, Congratulations on your new home! We'll be glad to answer your question. These units only require a three prong outlet, however, they need to each have dedicated 120V outlets. Thanks for choosing GEA to be part of your new home. Hope you have a wonderful day!

  Answered 3 years ago by GE Answers

  
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Q: QuestionWill it fully dry a king size comforter?

Asked 2 years ago by Anonymous.

• A:Answer So far...yes. We did a king comforter by itself as our first use.

  Answered 2 years ago by DavidMVerified Purchase

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Q: QuestionHow much clearance is required behind the appliance and to each side for placement in a laundry closet? How hot do the exiting air and appliance walls get (wondering if did to keep a certain distance away from walls). Where is exit vent (for cleaning)

Asked 2 years ago by Bella.

• A:Answer ALCOVE OR CLOSET INSTALLATION: -Approved for closet installation. Closet doors must be louvered or otherwise ventilated and have at least 60 square inches (387.1 cm2) of open area. -Minimum clearances between Combo cabinet and adjacent walls or other surfaces are: 0" all sides and top.* MINIMUM CLEARANCE OTHER THAN ALCOVE OR CLOSET INSTALLATIONS: --Minimum clearances to combustible surfaces 0" all sides and top.* From GE document PFQ97HSPVDS

  Answered 2 years ago by Anonymous

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Q: QuestionI use laundry soap sheets. Flat & a little smaller than a 3 X 5 index card. One for up to a medium load, two for a large load in my 5.0 cu ft “water saving” agitatorless top loader washer. Anybody use these in their GE Profile? How well do they work?

Asked 2 years ago by TeoB.

• A:Answer I use the detergent sheets. I place in marked area where liquid or powder laundry detergent go. You will have to fold or cut the sheets to accommodate.

  Answered 2 years ago by JohnMVerified Purchase

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Q: QuestionDuring the drying cycle does this machine rotate clothes like during the wash cycle. I would love it if it does because I get tired of trying to dry sheets and they get wrapped in a ball and I have to stop the dryer and unwrap them.

Asked 2 years ago by Taffey.

• A:Answer Hi there - All drying cycles on the Combo use bidirectional tumbling. The key to detangling is to rotate the basket in both directions to allow large bedding to unravel so they don’t ball up. The Combo’s basket rotates in both directions during the drying operation. In addition, the high airflow in the Combo also helps to improve the drying over more of the bedding’s surface. We hope that you choose to become part of the Profile family! -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionHello. Does this unit have a water screen/filter at the bottom front like a typical front loader? If so, is it easily accessible to drain without making a mess? This question derives from my current front loader(not GE) and is not user friendly filter.

Asked 2 years ago by Jason.

• A:Answer Hey there, and thanks for reaching out with this great question – we appreciate your interest in our UltraFast Combo! Like other front load units, our model does have a pump filter to capture lost items and items that may cause clogs, so they aren’t dumped into the drain. Our pump filter is indeed easily accessible! You would simply open the access door (located at the bottom front) using a small flathead screwdriver or coin and place a shallow pan/dish under the pump access door and towels on the floor (as it’s normal to catch about a cup of water when the filter is removed). Then pull down the pour spout, turn the pump filter counterclockwise and remove it slowly, controlling the flow of the draining water. Once you've removed the filter and cleaned any debris, you can replace it and turn clockwise, tightening securely. Flip up the pour spout and close the access door by hooking the bottom tabs first, then rotate the door shut. This process is described on page 21 of the manual; if viewing that may be helpful, you can check out the manual on our GE Appliances website when you look up the model number and go to the product page. We hope this information is helpful! If you have any other questions or concerns, we’re always happy to offer assistance. All the best! -Sarah@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionCAN YOU STOP THE MACHINE DURING DRYING CYCLE TO PULL GARMETS OUT YOU DO NOT WANT COMPLETLEY DRIED

Asked 2 years ago by CHRIS.

• A:Answer Yes you can! There is a pause just like other washers. Push the pause, it will unlock, push again and it will lock and continue.

  Answered 2 years ago by KennethFVerified Purchase

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Q: QuestionHow long does a normal wash+dry cycle take

Asked 3 years ago by Ringmaster.

• A:Answer Hi - Thank you for reaching out to us and for your interest in our new Profile washer/dryer combo unit. A Normal wash with Eco Dry of a medium sized, mixed load will take approximately 2 hours. We hope you're as excited about this great new product as we are! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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