Questions & Answers

Q: Questionis the google Nest LearningThermostat T3017US a third generation ?

Asked 4 years ago by JOHN9.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - White

• A:Answer Yes. The T3017US model number refers to the 3rd generation Nest Learning Thermostat.

  Answered 4 years ago by Nest Support

  
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Q: QuestionCan more than one person control this thermostat from the app? I want my wife and I to both be able to control it from our own phones.

Asked 4 years ago by Nicho.

• A:Answer Get the nest app for your phone. You can set your wife up as an additional user on the parent account. Did it for my wife a few weeks ago. Very easy!

  Answered 4 years ago by Chad

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Q: QuestionWhat nest is compatible with Hybrid Heat pump Electric with gas back up ???

Asked 4 years ago by Anonymous.

• A:Answer It should be. If you check how your heat pump is wired into your home, and there is only one direction (electric) to "turn it on or off", you should be okay. However, if you have a system that triggers the gas separate from the electric (a pseudo by pass system?) it may not. You need the singular electrical to carry into a Nest.

  Answered 4 years ago by Beebs

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Q: QuestionCan the nest control the humidity in your home?

Asked 4 years ago by RussellY.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - White

• A:Answer The Nest Learning Thermostat is the fully-featured model of all Nest thermostats. It has a 10-wire configuration which makes it compatible with up to 95% of the 24 V HVAC systems in the US. It supports up to 3-Stage Heating (W1, W2 & W3) and 2-Stage Cooling (Y1 & Y2), including support for humidifiers and dehumidifiers, and dual transformer HVAC systems. Nest Learning Thermostat has a humidity sensor that measures the amount of water in the air (relative humidity). It detects ambient humidity for comfort optimization and control of whole-home humidifiers. We recommend using our Compatibility Checker tool on this link to verify if your system is compatible: https://support.google.com/googlenest/answer/9246656 or you may reach out to our support team anytime for assistance here: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Google Nest Support

  
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Q: QuestionUsing my Nest on manual basis. I have temp at 71 all day which is maintained without problem. Around 8:00pm the color turns orange and says it is 68 with 11/2 hr to71 but never comes on to heat. Get up in morning around 6 is 62 and says 11/2 hr to 71. Why

Asked 4 years ago by Jane.

• A:Answer This sound like a battery issue (common for these). #1 - do you have 5 wires hooked up or 4 (C wire or no)? #2 - if your heat (assuming based on context) is constantly running to keep up with your request to hit 71, you are not getting power to the Nest. It is all being used by your furnace. Potential solutions - get a pro to add a C wire, use a C wire adaptor (produced by Google), or allow your Nest to come down from 71 naturally for a couple hours while you charge it, then remount it when you go to bed to kick heat back on say an hour or two before you wake up.

  Answered 4 years ago by Beebs

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Q: QuestionDoes this one work with sensors

Asked 4 years ago by hcox.

• A:Answer I am assuming you're asking about the Nest Temperature Sensors - yes.

  Answered 4 years ago by Beebs

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Q: QuestionI made an error installing the nest thermostat, I clicked on electic heat ratther than gas, how do I correct this mistake? thanks, JB

Asked 4 years ago by JImmySan.

• A:Answer Open Settings, select Equipment, select Continue on the Wiring diagram, select Continue on the equipment list, select Heat Source ....this will give you all the options you can change

  Answered 4 years ago by Beebs

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Q: QuestionGoogle - Nest Learning Gen 3. When heating is on the first 1-2min does not give heated air and after that gives heated air. Wires are correctly connected, any thought? Airwave is off.

Asked 4 years ago by sean.

• A:Answer Be patient... your furnace /boiler is a multi part system. Basically your fan is "starting up" and then your heat source is being allowed to add heat.

  Answered 4 years ago by Beebs

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Q: QuestionI’ve installed 2 wifi nest thermostat successfully. I’m installing a 3rd and it only shows heat and eco mode…no cool. Does nest offer only heat thermostats? I checked the box and it says both heat and cool. Does anyone know what the problem could be?

Asked 4 years ago by Stumped.

• A:Answer Wiring setup would be a helpful picture here....it could be that your AC is not being recognized and therefore Nest giving you the cool mode.

  Answered 4 years ago by Beebs

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Q: QuestionDoes the thermostat need batteries

Asked 4 years ago by Jc750.

• A:Answer No it doesn’t need batteries

  Answered 4 years ago by TsjorVerified Purchase

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Q: QuestionWe have set our temp on our nest but it won’t heat up . The room temp is still 62 . ? What are we not doing to heat our home ? BrrRR

Asked 4 years ago by EmptyNester.

• A:Answer Can you hear your furnace go on? The furnace actually powers the Nest battery. Check the power. Also be sure Nest doesn’t think you are not home, which will happen if you don’t walk by it often and it is set to turn off when not home

  Answered 4 years ago by CCPDX

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Q: QuestionWhy the thermostat not working when I wave at it sometimes but when I walk away it lights up

Asked 4 years ago by Anonymous.

• A:Answer The activity sensor on these are very finicky. Recommendation, always tap the thermostat if you want to interact with it. It should run even if it does not think you are standing in front of it.

  Answered 4 years ago by Beebs

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Q: QuestionHow will does this unit work with a wood furnace?

Asked 4 years ago by mschott2.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - White

• A:Answer Nest Learning Thermostat offers 95% compatibility with 24V HVAC systems, including gas, electric, forced air, heat pump, radiant, oil, hot water, solar, and geothermal, while Nest Thermostat offers 85% and that has a maximum of 6 wires. We have our online compatibility checker as well as our detailed support page article to help you find out which thermostat is compatible with your HVAC system here: https://support.google.com/googlenest/answer/9246656 You may also contact our support team to check what type of HVAC system you have to help you with the compatibility. You can reach us here anytime: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: QuestionHow can I know, absolutely for sure, that the Nest Learning Thermostat, 3rd generation, is compatible with my specific furnace?

Asked 4 years ago by Jack.

This question was asked about the related product: Google - Nest Learning Thermostat - 3rd Generation

• A:Answer They have a website and you can select the wires: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest

  Answered 4 years ago by skellie

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Q: QuestionFor AC —- Will the temperature set shut itself off once it reaches its setting ?

Asked 4 years ago by Tempsetting.

• A:Answer Yes

  Answered 4 years ago by Nest

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Q: QuestionIs there a lock feature to keep people from changing the temp while in not home?

Asked 4 years ago by Jbird.

• A:Answer Yes. You can set the locks- even on your phone. This is the BEST thermostat, and easy to operate. Money well spent.

  Answered 4 years ago by JbamVerified Purchase

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Q: QuestionWill this automatically shut off if smoke is detected?

Asked 4 years ago by PandaP9.

• A:Answer It will when paired with nest smoke detector.

  Answered 4 years ago by ChrisVerified Purchase

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Q: QuestionHow do you set the thermostat to work as a regular thermostat and not set itself

Asked 4 years ago by Jim.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - White

• A:Answer You can use Nest Learning Thermostat as a traditional thermostat by disabling its smart features. Check this link on how to: https://support.google.com/googlenest/answer/9209007

  Answered 4 years ago by Nest Support

  
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Q: QuestionMy AC doesn't come back on until I arrive home and the house is too hot. Can I set it to come on sooner?

Asked 4 years ago by Halfton57.

• A:Answer Yes, turn off your eco settings and then set a schedule based on time. The eco setting is looking for movement in the home to save you money.

  Answered 4 years ago by SPORVerified Purchase

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