Questions & Answers

Q: QuestionDoes this thermostat work with other products?

• A:Answer Yes, this thermostat works with Nest products.

Q: QuestionDoes this thermostat have auto-away mode?

• A:Answer Yes, this thermostat has auto-away mode.

Q: QuestionIs this thermostat easy to install by myself?

• A:Answer Yes, this thermostat is designed so you can install it yourself.

Q: QuestionDoes this thermostat monitor my heating and cooling system?

• A:Answer Yes, the thermostat can monitor your heating and cooling system.

Q: QuestionHow can this thermostat save energy and money?

• A:Answer This smart thermostat saves you energy and money.

Q: QuestionDoes this thermostat have any energy saving features?

• A:Answer Yes, this thermostat has energy-saving features and is ENERGY STAR certified.

Q: QuestionWhat are the differences between this new model and the Thermostat e?

Asked 5 years ago by smccoy64.

• A:Answer The Nest Thermostat (2020) comes with a 6 cm color LCD with 240x320 resolution, and mirrored glass finish. It provides more wiring terminals (10) that work with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. On the other hand, the Nest Thermostat E comes with polycarbonate, ceramic-feel finished ring with a frosted display that works with fewer (86%) 24V heating and cooling systems. While both Nest thermostat models work with most two-stage heating and two-stage cooling systems, we recommend checking the Compatibility Checker on our Google Nest support site to verify if your system is compatible. You can also take a look at the following support article for the complete technical specifications of the Nest thermostats: https://support.google.com/googlenest/answer/9230098

  Answered 5 years ago by Nest Support

  
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Q: QuestionDo you need wifi to use the thermostat? Or can you use it no matter what

Asked 5 years ago by rose.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer You can still use the Nest Thermostat to control your system even without Wi-Fi. However, you won't be able to utilize its other features such as remotely controlling the thermostat using the Home app. You can check this link to learn more about Nest Thermostat: https://support.google.com/googlenest/answer/10125150

  Answered 5 years ago by Google Nest Support

  
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Q: QuestionDoes this work without wifi if I decide not to have wifi?

Asked 4 years ago by bree.

• A:Answer You need to connect to wifi to set up the thermostat. As soon as you power on the thermostat, the screen displays a message to set up on the Google Home app. There’s no workaround for this. Wifi is needed.

  Answered 4 years ago by ReggaeJuiceVerified Purchase

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Q: QuestionThe description says that the front is a mirrored finish but the pictures of the Snow and Sand show a white or corel cast to the glass respectively. Does the front actually look like a pure mirror or is it tinted to match the side color?

Asked 5 years ago by mjames.

• A:Answer It is a mirror finish. The photos don't do the product justice.

  Answered 5 years ago by Anonymous

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Q: Questiondoes this nest work on a two zone system with natural gas heat and elec a/c system?

Asked 5 years ago by Bob.

• A:Answer The Nest Thermostat is designed to work with most 24V systems, even older systems. Nest thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. However, we recommend using the Compatibility Checker tool on our Google Nest Help page to verify if your system is compatible with Nest Thermostat here: https://store.google.com/us/widget/compatibility/thermostat

  Answered 5 years ago by Nest Support

  
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Q: QuestionIs it compatible with the nest temperature sensors?

Asked 5 years ago by Vankyo.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer No, it is not remote sensor compatible. For that you need the Nest 3rd gen (standard $249 Nest) or Nest E.

  Answered 5 years ago by DanC

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Q: QuestionDoes this work with Nest app. On iPhone. I have two older thermostats that use Nest app. And would want to add any newer ones.

Asked 4 years ago by Dadsteve.

• A:Answer No. You can only use the Google Home app for the new Nest Thermostat (2020). It's the first thermostat setup that is completed entirely on the Google Home app. Here's some helpful links you might want to check out: - Nest thermostat technical specifications: https://support.google.com/googlenest/answer/9230098 - Control your devices using Google Home App: https://support.google.com/googlenest/answer/9249866

  Answered 4 years ago by Nest Support

  
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Q: QuestionMy current wiring does not have a common wire available. Can I connect this thermostat with out It? In the compatibility test it states this unit is, however, when I go through the set up process a call out warning to connect the common wire comes up.

Asked 5 years ago by Buddy.

• A:Answer Nest thermostats are designed to be able to work efficiently without the need of a power wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. But some heating/cooling wires unfortunately can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat. Since you´ve already checked with our Compatibility Checker tool, the next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed Our support teams are always here to assist you if you have any further questions.You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow

  Answered 5 years ago by Google Nest Support

  
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Q: QuestionAre batteries required for use, although the thermostat is wired?

Asked 4 years ago by HomeOwner.

• A:Answer Yes. The wires are for the HVAC. The batteries power the Nest.

  Answered 4 years ago by BostonSteveVerified Purchase

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Q: QuestionCan this thermostat be locked?

Asked 4 years ago by paul.

• A:Answer Nest Thermostat does not have the PIN lock/unlock feature unfortunately.

  Answered 4 years ago by Nest Support

  
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Q: QuestionDoes this thermostat support Matter for smart homes

Asked 1 year ago by PatrickS.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer Hey Patrick, that's a great question! Yes, both the Nest Thermostat and Nest Learning Thermostat (4th gen) are compatible with Matter. To learn how to set them up, please visit this link: https://support.google.com/googlenest/answer/12391458 If you have any further questions, please don't hesitate to contact us: https://support.google.com/googlenest/gethelp

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionCan I use one app to run three different thermostats in three different locations.

Asked 1 year ago by Popmixer.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer Hi there. Yes, you can easily control your three Nest Thermostats from different locations using the Google Home app. This allows you to adjust temperatures, set schedules, and even monitor energy usage for each thermostat.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionCan you basically just hook it up to 2 wire Williams wall heater ? Or would you still need a c wire ?

Asked 4 years ago by TRDPro.

• A:Answer Nest Thermostat works with most 2-wire, 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat Typically, smart thermostats don’t require a common (C) wire, but every system is different. Without a common wire, your Nest thermostat will charge itself through power sharing using your existing heating and cooling wires. However, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire since it helps deliver enough consistent power to your thermostat. When there’s a C wire, it becomes the thermostat’s go-to for power backup when power sharing doesn’t work. This can also conserve battery life since the batteries will likely only be in use when there’s a power loss to the thermostat. Also, Nest Thermostat (2020) has a backup battery. For systems that are not using a C wire, the average battery life is three to six months. However, depending on the Wi-Fi activity on the thermostat, it may be possible to extend or reduce the battery life. For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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