Questions & Answers

Q: QuestionMy unit lost internet connection and I'm 2 hours away. It isn't reconnecting. 3 days and no reconnect. Bought to check and change temp offsite. Internet is definitely strong enough. Worked for about 12 hours. Nest Therm Snow

Asked 5 years ago by BobB.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer There's 2 batteries that probably need replaced.

  Answered 5 years ago by ShaashooVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this thermostat be adjusted manually?

Asked 5 years ago by Leroy.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes but it's not entirely intuitive. There are no buttons. You swipe and tap the right side of the unit to scroll and select from the menu options. It's kind of weird and takes some getting used to.

  Answered 5 years ago by JeffVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionMy wiring doesn't include a 'c' wire. it says in most cases it doesn't need it due to low power consumption. how do i know i fall into the it's not needed?

Asked 5 years ago by wiring.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer I use mine without a c-wire

  Answered 5 years ago by MattVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this model work with a 2 step furnace or is it a one step model? Thank you.

Asked 5 years ago by 2Step.

• A:Answer Nest thermostats are designed to work with most 24V systems, including furnace They work with all common fuel types including natural gas, oil, and electricity. Check this link for more details and to check compatibility with your system: https://support.google.com/googlenest/answer/9246656

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this thermostat be controlled via my laptop?

Asked 5 years ago by Rev.

• A:Answer No. You can set up, manage and control your Nest Thermostat with the Google Home app. Learn more about using Google Home app with your Nest Thermostat here: https://support.google.com/googlenest/answer/10125150

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this thermometer have a clock or farsight feature built into it?

Asked 5 years ago by Chris.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer No. Farsight feature isn't available with the new Nest Thermostat, but it does maintain a local schedule and time clock. It also has the new Soli Sensor that detects occupancy and when someone is near the thermostat to light up the display. For more information on the sensors for your Nest products, click here: https://support.google.com/googlenest/answer/9330256

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the new Nest Thermostat work with Nest Protect the same way the 3rd gen does (i.e., in case of smoke/CO2, automatically shut off any inline fans or forced air systems to keep fire or CO2 from spreading)?

Asked 5 years ago by Sousa.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Yes. The new Nest Thermostat works together with Nest Protect to provide you with the Emergency Shutoff feature. You can learn more about how Emergency Shutoff feature works here: https://support.google.com/googlenest/answer/9245889

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the new Nest Thermostat activate Eco mode when no one is in the house using the Occupancy and Proximity sensors (like the 3rd gen does) or rely on my phone for that?

Asked 5 years ago by Sousa.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Nest Thermostat Eco mode has been updated as part of the Home/Away Routines from the Home app, that turns the system down to the Eco temperature automatically when you're away. It still uses your phone location and occupancy sensor to sense motion but it's using a more advanced Soli sensor this time.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this a gen.3

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Not sure. It should say in the Packaging.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs the brightness of the digital readout adjustable?

Asked 3 years ago by Mojo.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Unfortunately, it isn't adjustable. Nest Thermostat comes with an adaptive display that automatically adjusts the brightness.

  Answered 3 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with S1-S2

Asked 3 years ago by Nokosh54.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes it should work with Samsung S1 or S2, the app needed is Google Home App.

  Answered 3 years ago by RubenVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you have to have a C wire to use this thermostat or can it use a battery

Asked 4 years ago by jsmiley13.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Either

  Answered 4 years ago by Badwithapp

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo we need a separate C wire?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Not sure if this will help, but if you use the compatibility checker with Google, you type in the wires you have and it will tell you if it's compatible or not! https://store.google.com/ca/widget/compatibility/thermostat

  Answered 4 years ago by Aiden

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have automatic changeover-can I set a temperature and it switch to heat or air conditioning accordingly?

Asked 5 years ago by Terry.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes, there is a mode that is labeled as heat/cold

  Answered 5 years ago by Derfamon

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you need a C wire

Asked 5 years ago by Jason.

• A:Answer The Nest Thermostat is designed to work if your home doesn’t have a common (“C”) wire. In some cases, particularly if you have a heating-only or cooling-only system or use a zone controller, a C wire or other power-supply accessory may be necessary. See g.co/nest/cwire for details. We also recommend using our Compatibility Checker first to see if your system is compatible with the Nest Thermostat. Here's the link: https://store.google.com/us/widget/compatibility/thermostat

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the nest sensor work with this?

Asked 5 years ago by Mia222.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Unfortunately, the new Nest Thermostat is not compatible with the Nest Temperature Sensor. Nest Temperature Sensor is only compatible with Nest Learning Thermostat (3rd gen) and Nest Thermostat E for North America.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the 2020 Nest Thermostat control a HVAC humidifier?

Asked 5 years ago by Tom.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes it can control a HVAC humidifier when I set up my Nest while you are going through the set up with Google Nest app it gives you several options. That option to connect HVAC humidifier is on the setting. I hope this helps answer your question.

  Answered 5 years ago by AlejandraVerified Purchase

  Helpful (5)Unhelpful (4)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the thermostat have the option to choose “wake on press” so that it does not light up every time someone walks buy it?

Asked 5 years ago by LT.

• A:Answer Yes. The new Nest Thermostat gives you an option to use the Wake on Touch feature that turns on the display instead of the Wake on Approach feature. Wake on Touch is enabled by default when you turn off the Wake on Approach on the Google Home app.

  Answered 5 years ago by Nest Support

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionDoes this show the current ambient room temperature as well as the set temperature?

Asked 5 years ago by jspur.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes

  Answered 5 years ago by MattVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)